Nielsen Ford of Morristown

Rob & Steve were great to work with as they were both very knowledgeable and helpful with my purchase. very knowledgeable and helpful with my purchase. More

In 2019, I purchased a truck from Beyer Ford with a Platinum extended service warranty [As I cannot be without a business vehicle]. I now live in Eastern Long Island. When a major component started hav Platinum extended service warranty [As I cannot be without a business vehicle]. I now live in Eastern Long Island. When a major component started having intermittent problems – I brought the vehicle into two Ford dealerships on Long Island For service- one would not take the vehicle in providing a multitude of reasons – the other diagnosed the problem but told me they would not be able to work on my vehicle for a month or two because of the complexity. [Both dealerships told me they could not provide a loaner for a variety of reasons, including Covid, microchip shortages, etc. When I contacted Craig Tish at Beyer Ford, his immediate response was, "What did they tell you??!! that's total nonsense… Bring the car to us, and we will get it sorted out!" I was then contacted by Lydia and Zach in the customer service department… I brought the car in and left with a great loaner vehicle. It did take a few weeks to repair the vehicle because of the delay in receiving parts… But Zach & Lydia kept me in the loop the entire time, and I had a great loaner to utilize for business in the interim. At the time of pick up, everything was perfect, and the car was like new. Next time I need to buy a Business vehicle – I'll be traveling to New Jersey and to the team at Beyer Ford. More

I honestly don’t do this, but this time I had no other choice but to leave a bad review. I really wished that google would have the option of minus stars. Here’s my experience: So I did an appointment 2 w choice but to leave a bad review. I really wished that google would have the option of minus stars. Here’s my experience: So I did an appointment 2 weeks ago, for today @ 7:30AM; the truck needed oil and filter service, two recall concerns and a miss shifting problem on the transmission. So I dropped off the truck @ 7:30AM and the check-in process, lasted about 10 minutes. I called my service advisor Zachary Tyler @ 11:30am, and he left me on hold for 10 minutes. When he came back on the line, he stated to me, that “they” were working on my truck recalls. Here’s the kicker… I have a live GPS on my truck that detects when the truck gets started, and when its in motion. The key factor of this review is, that nobody bothered to service my vehicle since I dropped it off, and was parked @ 7:44am. See below the evidence of my statement. Tangible proof these days is essential to establish the validity of written content. More

Used car manager, Robert Zorro, was very helpful in the trade in of our Dodge Durango. The process was quick and Robert was extremely professional. We look forward to doing business with Beyer in the futu trade in of our Dodge Durango. The process was quick and Robert was extremely professional. We look forward to doing business with Beyer in the future based on this experience! More

Service department was hard to get in touch with . Sales men were mediocre to polite . I don’t think I’d recommend this dealer . I definitely wouldn’t go back men were mediocre to polite . I don’t think I’d recommend this dealer . I definitely wouldn’t go back More

Not sure why it’s so hard to make a service appointment they either don’t answer or call back after leaving a message terrible they either don’t answer or call back after leaving a message terrible More

Sent detailed Pictures of my trade in and sent my vin number also to get an idea of a trade in value since we live far from dealer. They clearly showed the interior and exterior of my vehicle. When my wi number also to get an idea of a trade in value since we live far from dealer. They clearly showed the interior and exterior of my vehicle. When my wife drove an hour and spent an hour plus there the trade offer decreased 5000 dollars due to a manager stating that I said vehicle had leather. Pictures clearly demonstrated that it did not. Very disappointed in the whole process. More

No really good experience the truck was at the parking lot but that was sold to someone else. So I didn't. Make any deal but I Iwaste my time . Is okay that happened sometimes 🤷‍♂️ lot but that was sold to someone else. So I didn't. Make any deal but I Iwaste my time . Is okay that happened sometimes 🤷‍♂️ More

Beyer ford great dealership! Steve silverstein best car buying experience ever! Got me a great price on my trade in as well as a great price on my new truck purchase . I would highly recommend Steve to any buying experience ever! Got me a great price on my trade in as well as a great price on my new truck purchase . I would highly recommend Steve to anyone I know ! More

Can't be trusted Showed interest on a truck 2 weeks ago, today I am being told the price has increased by $4,500.. For 2 weeks, I have spoken with 3 different sales pe Showed interest on a truck 2 weeks ago, today I am being told the price has increased by $4,500.. For 2 weeks, I have spoken with 3 different sales person, Olga, Dana and Tracy all agreed original price 31K. Today, I spoke with a Carlo and now the price is higher. Get this, I have been given two different reason on why the price change. 1st, due to Covid -19, 2nd reason the amount of work they put into a truck with 27k miles. Give me a break.. When I stated I will right a bad review, Carlo hung up the phone on me stating, I'm threatening him.. What a joke of a dealership.. Please avoid, at all cost. I will continue posting this message daily, until someone apologizes for the way I have been treated. More