Nissan Of Redlands

After a less-than-ideal experience with the service department at Nissan of Redlands, I am happy to share a very different experience thanks to Kimberly Gonzalez, the Owner Loyalty Manager. In less tha department at Nissan of Redlands, I am happy to share a very different experience thanks to Kimberly Gonzalez, the Owner Loyalty Manager. In less than 24 hours of leaving my original review, Kimberly reached out to me, and I cannot say enough good things about her. Kimberly had already taken the time to look into the situation and handle the issue before she even contacted me. From the very beginning, she was extremely sympathetic, understanding, and professional. She quickly rectified the problem and went above and beyond to make sure everything was handled correctly. She genuinely listened to my concerns, apologized for the experience, and explained how she would reiterate the proper procedures with the team to help ensure this situation does not happen again in the future. What impressed me most was that she didn't just say the right things; she followed through on them. She handled everything diligently and even reached out the following day to check in and make sure everything was going well. She also provided me with all of her contact information so that if I ever needed assistance in the future, I would have a direct way to reach her. Nissan of Redlands is extremely lucky to have Kimberly Gonzalez on its team. She is a fantastic businesswoman who stands behind her word and genuinely cares about making things right when a customer has a negative experience. She took a situation that left me incredibly frustrated and completely changed my perspective through her professionalism, accountability, and commitment to customer satisfaction. My original review reflected my genuine frustration with what happened, and I stand by the fact that the initial experience was unacceptable. However, I also believe it is important to recognize when a business takes responsibility and makes a sincere effort to correct a problem. Kimberly did exactly that, and she deserves recognition for it. Thank you for everything, Kimberly! You went above and beyond what I expected, and you absolutely earned my business and then some! Because of the way you handled this situation, I would feel much more confident returning to Nissan of Redlands in the future. I hope management recognizes the value you bring to this dealership, because customer service like yours makes all the difference. More

I went to investigate about trading in my vehicle unfortunately, when we purchased the original vehicle from Nissan, I was given some misinformation and I was given a smaller vehicle than I even anti unfortunately, when we purchased the original vehicle from Nissan, I was given some misinformation and I was given a smaller vehicle than I even anticipated so in an attempt to try and resolve the situation or rectify the situation I came in to purchase a new vehicle and trade in this old one. I dealt with a sales person who was very kind in the beginning and then as time and discussions with sales managers on duty became more nefarious. I was told multiple times that they would run both our credit, or put us together to purchase the vehicle … lie! They just continued to use his account. They repeatedly asked us to just go ahead and surrender our vehicle to Nissan, stating that “we don’t need to worry, they wouldn’t collect on the surrender”. We didn’t need to worry at all as they have people who look at these things and tell them it’s not worth it and that it would benefit my husbands credit if we surrendered instead of hurting it.. in the long run… sounded fishy to me too!! My husband and I are not those kind of people, and I was prepared to walk away. They panicked and began to “run more numbers and I was given a specific price and because the account is under my husband‘s name and is currently injured, the sales people transferred and emailed all of these papers to him. He even had the sales person from Nissan come down to our house to get him to sign the paperwork. They didn’t go over it with me, didn’t go over anything with him, no one informed him of pricing structure, cost of the vehicle, anything. Sadly, we believed them and the price we were offered, we were so wrong!! Shady things are happening at Nissan of Redlands!! We were under the impression that it would be a certain price and we got our first bill from the company that took over the financing and It was significantly higher than we were told. In all the time I’ve purchased cars I’ve never gotten counter offer letters, we’re now receiving several with counter offers stating this is how much we can offer you if you choose to take this as a counter offer. But now after reaching out to Nissan, they’re telling me oh well this is kind of what you just have to deal with. I should just get rid of them and that they do this all the time. I should also just deal with it and understand that the amount you got is the amount you’re gonna have to stick with… oh well! I have been told that I can come down and talk to the finance person. Andy if I want to. I was told several times over the last couple of days tbat the GSM, Andy and the Customers service manager would want to hear my story. As of this writing (one day later), Phil Jimenez the sales manager on the floor today said, there’s not gonna be much he can do, but I can come down to speak with Andy if I want, or the manager on duty, tomorrow. According to the current manager on duty 9/19/2026 - Phil Jimenez informed me that there’s no one above him there because the owner won’t speak to people and there’s no one else in their corporation will talk to me because they’re just a corporation (he wasnt even sure what they were named) - Nissan of Redlands Association or something. It was very difficult speaking with this individual representing Nissan because it’s painfully obvious once they had your money, they don’t give a xxxx anymore. They’ve gotten exactly what they want from us, they’ve made a sale and from that moment on you’re just a number ! PLEASE CONSUMERS BE WARY OF NISSAN OF REDLANDS AND THEIR NEFARIOUS, NO LONGER CUSTOMER CONCERNED FOCUS!! I can tell you once this car is done this will be the last time we’ll be doing business here, possibly with Nissan at all. They have made a VERY unhappy customer and I will be telling as many people as possible about the treatment we received the service we’ve received and the way that they do their customers. It is typical for a car dealership sadly but still disappointing none More

Trust issues are more expensive than most, and I'm not sure they are honest. sure they are honest. More

Buena atención. Te ayudan a escoger el auto a tus necesidades y capacidades de pago. Todos muy amables. Buena bariedad de autos. Me ayudaron atener mi auto cuand Te ayudan a escoger el auto a tus necesidades y capacidades de pago. Todos muy amables. Buena bariedad de autos. Me ayudaron atener mi auto cuando otros lugares no me pudieron ayudar. More

Jahan is professional and patient with customers. Facility is clean and comfortable. Snacks are overpriced. Facility is clean and comfortable. Snacks are overpriced. More

Everything was quick and easy. From booking and setting the appointment to drop off and pick up. Jahan clearly explained what else is needed on the car as well as different options From booking and setting the appointment to drop off and pick up. Jahan clearly explained what else is needed on the car as well as different options to help remedy and fix those. Highly recommend! More

Loved everything. Good and fast service and as a WALK IN! I will be returning. Good and fast service and as a WALK IN! I will be returning. More

The customer service are very accomodating especially Chris Concepcion. Excellent service! Five star to him! Chris Concepcion. Excellent service! Five star to him! More