Nissan Of Union City

Buyer Beware- On April 19, 2025, we purchased a used 2022 Ford Expedition Max from Bella Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at 2022 Ford Expedition Max from Bella Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at an extreme rate. This issue was not disclosed during the sale, nor was it noted in the provided Carfax report. Upon inspection, it was determined that the rear differential had been improperly repaired prior to sale. Despite assurances from two staff members that the dealership would arrange towing and "make it right" with a deal or compensation, we ultimately had to arrange and pay for the tow ourselves. Once the vehicle arrived, we were told the repair would be completed within a day and the vehicle delivered to us. However, multiple promised communications from your staff—including a 1 PM phone call with the service manager—were missed or ignored, forcing us to physically come to the dealership to get updates. We were repeatedly misled about the status of the vehicle, including being told it had already been taken to Ford for repairs, which was confirmed by Ford the it had not at that time. Only after significant delay (a week later) were we finally provided a rental vehicle, which was supposed to be part of our warranty coverage from day one. On May 2, we picked up the vehicle, only to find the same issue persisted. We contacted Ford directly, and they had the vehicle towed within the hour and provided a loaner car the next morning—demonstrating the level of service that was entirely absent from our experience at Bella Nissan. The car is still unfortunately not in our possession due to persistent mechanical issues in the axel. For our first car purchase this was and will probably be the worst experience we’ve ever had and will always make us be untrustworthy of purchasing a vehicle. * We were sold a vehicle in unsafe condition, which could have led to a serious accident. * The dealership has refused to acknowledge responsibility or offer any compensation, despite initial verbal commitments. * The communication from staff was inconsistent, dismissive, and in some cases, outright dishonest. We have documentation (texts and time-stamped calls) to support this. * We were denied access to speak with anyone in upper management, with repeated excuses that they were in meetings or unavailable. * We were promised an apology call that never came. We are extremely disappointed by the way this situation was handled and feel that we were misled and mistreated throughout the process. More

I wish I would have read the reviews on this site PRIOR to driving 113 miles. . I spoke with 3 separate staff at Bella Nissan over the course of 3 days. All 3 of these employees were fully aware I was t to driving 113 miles. . I spoke with 3 separate staff at Bella Nissan over the course of 3 days. All 3 of these employees were fully aware I was talking to each of them. This wasn't something I did intentionally but I was calling at varying hours of the day due to my work schedule. Looking back at my call log, I counted 11 times in 3 days that I called because I could not get them to call me back even though they repeatedly told me they would call back in "just a few minutes". It was monumentally important to me that I hash out the details, inform them of my intentions and limits, and get a 'out-the-door" agreed upon price PRIOR to driving a nearly FIVE HOUR round trip from where I live to their dealership. . After all the difficulty communicating with them, and after I had to haggle with them on the phone to get them to drop multiple add-ons to the overall price, I finally got a price that was CLOSE TO, but still more expensive than their advertised price online. I even got the finance manager to put in writing that they were agreeing to the price we both were ok with and send me a picture of the document that he had printed out. This wasn't just a screenshot or something - this was a formal contract that had been printed out, sat on a desk and photographed. . As I had spoken to several different employees up there I had made sure that they were aware I was intending on paying the full cost in cash at the time of the sale. I even had employees ask me on separate occasions how I intended on paying. . I will say that the staff seemed friendly and professional at first glance but this is just an attempt to cover up everything they're not. Unprofessional is an understatement. Criminal, deceptive, deceitful, & a dozen other negative words I'm not going to list here. . So after my long drive and after trying to get clarification on details that didn't make any sense to me and most certainly didn't line up with what we agreed to on the phone, they then inform me that they won't agree to that deal unless I finance in house. The Better Business Bureau should shut this business down. . So not only did they not honor the price that they put in writing for me, but they weren't willing to budge even a little bit only a $2,000 fee that they were trying to charge me because I was paying with cash. Then to make matters worse, after one of the men that was helping me explained the details of their in house financing, I asked to see the financing note so I could go over the details myself & that's what I realized that they were intentionally trying to screw me and that they were literally out to get me since what they explained about their financing did not even remotely match up to what the contract said. When I questioned them on this, the man simply told me that I was entering into a "gentleman's agreement". You've got to be freaking kidding me. So now they want me to enter into some undisclosed, unwritten, contract with the wink of an eye and a handshake!?!?! . I don't see how they could enter into a gentleman's agreement anyway when I didn't even see the first bit of evidence that the men I was dealing with were gentleman. This business should be shut down and the employee should be barred from ever working in the auto sales business again. . Furthermore, you would think that in the interest of being a reputable business, and continuing to promote their dealership they would be willing to sell a vehicle to a price they agreed upon - even if it undercut the money they had put into it - which I promise you the deal that I was trying to get did not. Nope - these men were concerned about themselves and every penny they could make and couldn't care less about their image or reputation. Steer clear of this one More

I had the pleasure of meeting Demarcus Parham at Bella Nissan, he was very patient and professional. I wasn't sure on what to do when it came to financing my purchase, but Demarcus made sure I was comfort Nissan, he was very patient and professional. I wasn't sure on what to do when it came to financing my purchase, but Demarcus made sure I was comfortable with my payments before I signed the contracts, this showed me he cares. I will recommend everyone to Demarcus at Bella Nissan in Union City. ❤️ More

Go see Jamarcus Reno he is awesome the best sales consultant I have met yet thanks consultant I have met yet thanks More

Bait and switch. Called that morning was told the vehicle was there. Drove 50 miles only to be told that it was sold yesterday. Called that morning was told the vehicle was there. Drove 50 miles only to be told that it was sold yesterday. More

If I could give it no star, I would they are very unprofessional . Say that you can’t take your business to a black dealership all the sales people in there are predominantly or black. They have no r unprofessional . Say that you can’t take your business to a black dealership all the sales people in there are predominantly or black. They have no respect for the customers . They tried to make a car deal, but I was unhappy with the deal so I did not get the car at this point a time they do not wanna give me my deposit back. They have been giving me the runaround. I have been back out there on several occasion, asked to speak to the manager general manager, and they are being very unprofessional. This is very unethical and this is not how you have a business and you expect for people to come and purchase a car from there. Something needs to be done. More

I have been contemplating so bad on this review. . but I want my voice to be gracefully & respectfully heard! This may not stop your next purchase , but this will give you a brief insight onto what y . but I want my voice to be gracefully & respectfully heard! This may not stop your next purchase , but this will give you a brief insight onto what you’re getting yourself into. I am a young black 23 year old who showed no signs of weakness Saturday! Let’s first start off with the Salesman D’Nario , such a great man , but he rushed me the entire time & failed to even go over the paperwork with me, he didn’t read anything correctly he just threw the papers in my face & I found additional add ons to the purchase that wasn’t necessary. Secondly, I have a credit score higher than 760, I was first informed I would have a set payment , after being close to signing paperwork, I was informed immediately after I would have a $5,000 loan I would have to pay off within 6 months by scanning the “dignifi” code , nothing was explained clearly , I was just told it would “help my payments decrease” … after considering not using the loan that wasn’t relevant in the first place , we realized my payments would have been way lower! That was the first red flag. I got a second payment option & was informed additional coverages were included , such as “GAP” & “life long warranties” just to find out after, they were not included! After speaking with the Financial specialists he accommodated many payment options for me, & was very upscale about it. He made me feel like my credit wasn’t xxxx! I know for a fact I was being screwed over because after staying at the dealership for 7 hours of being chased down with different payment options I received the payment option I in FACT qualified for!!!! VERY UNPROFESSIONAL. As I continued to leave out the dealership , they came to my car 3 times and conducted bad business , D’Nario argued with my partner & said some personal things that wasn’t necessary. Long story short , be careful , read over your paperwork , & ask MANY questions! I was belittled like I couldn’t get a car with reasonable payments..with a great credit score, & a down payment !!! This dealership wants money , commission, they will laugh behind your back like you’re dumb & they don’t care about you! If I would have signed the papers I would have been in a financial hardship with the dealership!!!! PLEASE BE AWARE & BE CAREFUL! It’s a cultured dealership that will act like they’re working with you , while ALL ALONG they’re working AGAINST you! I love my black people , but this just wasn’t it! Please be careful! More

My name is Mr Watson I took my truck to Bella Nissan to have a sensor replaced a poem receiving my truck back my truck was heavily damaged on the right side I talked to the service manager he repeated it t have a sensor replaced a poem receiving my truck back my truck was heavily damaged on the right side I talked to the service manager he repeated it told me he was going to fix it why we were standing talking me and him are my side from the wheel was broken he walked to my truck and knocked it back in which is the stores on the side he repeatedly said we're going to fix this as soon as Alexia grinsky service director get it then upon me calling the service director alexian several time talk to Mr David about my truck they received it said they going to call me back call me back upon my truck was returning heavily damage when I went in to bring my truck in service sales Derek and Peter offered to buy my truck they did a walk around my truck and took pictures of my truck off me $4,000 more than my truck was valued for a poem coming back to receive my truck my truck was wrecked damaged very very bad Nissan of Bella keep repeating said they going to get back with me get back with me they have never called me this happened on September 9th here it is September the 29th no one still haven't returned my calls please do not go to Bella Nissan they would not responsible and they would tell you a lie in a heartbeat so how was my truck Damaged when your sales manager offered me 4.000 over book value I have in black and white where Derrick sales manager. so how he offered more if truck was wrecked ask him and Peter salesman More

For the first time my oil change didn't take several hours and the customer service level was exceptional. Olie was friendly and engaging with a great personality. hours and the customer service level was exceptional. Olie was friendly and engaging with a great personality. More

I am an auto transport broker service. Lablondi a manager at bella Nissan had me save their day by getting al vehicles transposition Atlanta to Bronx NY. I had the tablet m transport han Lablondi a manager at bella Nissan had me save their day by getting al vehicles transposition Atlanta to Bronx NY. I had the tablet m transport handled as needed. I updated lablondi throughout the day with her not responding. I paid the driver at 8pm. as I was supposed to do. I invoiced lablondi, they paid me$300 less than I had paid the driver and told me they weren't paying me anymore. The office then ganged up in me and made me leave the building. The owner Andre Smith, was involved also. I'm shocked! This is basically robbery! More