This review pertains to my experience with DGDG / Nissan Sunnyvale from Friday, 4/20/18, through Wednesday, 4/25/18. I submitted an online inquiry for a 2015 Nissan Leaf on Friday night, to which Omid Ahmad promptly replied. We scheduled a test drive for Saturday, 4/21, at 1:30 p.m. I arrived with my daughter and was leered at by Suresh Gursahani as I entered the building; he only became cordial and pleasant after asking me, "Are you here to buy a car?" I told him I'm waiting for Omid, Suresh left me alone, and by 1:50 p.m., I went to the counter because Omid was behind schedule. Wouldn't you know it-- he had been idling at the counter for much of the time I was in the showroom with my daughter looking at the car.
The test drive was fine except for a whistling noise in the engine. Omid claimed this was how all the models were. (Not true-- the model I drove on Sunday didn't whistle.) . I was ready to buy after the test drive but Omid wouldn't budge on the price and my friend told me to walk out. I walked out but told Omid I would be back on Sunday at 10:00 a.m.
On Sunday, I returned with a male friend. Seyed Vahid Hashimi (who I do not respect at all after this experience) seized the opportunity to assist us. After looking at cars in the lot, Vahid brought us inside, went to his manager, David Rubenstein (not confident in his service, either), and so began the negotiation. David was firm with my friend that this wasn't a place for negotiation, that prices were firm, that my info was needed so a quote could be generated, and then David turned to me and asked, "Are you here to buy a car today?" to which I retorted, "Depends on my experience," and I shared Suresh's lack of social graces yesterday. Lots of apologies from David and Vahid, the negotiations begin for real, and we finally come to an agreement and shake on it. The car I want will have four tires swapped from another model; detailing done; fluids topped off; debris cleaned out; extended warranty customized; all that's left is to sign with the finance guy, Howard Robertson.
Howard is a piece of work. He's kind of surly and just wants to get things done. I have questions to clarify-- David had told me to talk to Howard about them-- and before we begin the signing, I ask Howard if he's the guy I ask my questions to. He tells me, "Aren't we here to sign paperwork?" and by this time, since I've already had to go on the defensive with David's "Are you here to buy a car today?" I'm just as defensive and retort, "I want to understand what I'm signing for." He grumbles a bit, answers the questions, clarifies things impatiently, and we sign... and then I see that he hadn't processed my paperwork properly because I had clearly indicated to Vahid and David that I'm putting $2000 down. Howard hadn't applied that, and he didn't want to redo the paperwork when I realized this. He was not happy, and I was not happy, and he said, "You're going to pay it off anyway!" when I ask him to redo the paperwork. I tell him I work and I save money and I'm not about to pay 4.99% APR on anything if I don't have to. He tells me to wait outside while he redoes things.
So... Howard redoes things and we sign things again, and then Vahid and David assure me that they will detail the car, they will swap the tires, they will do what we've agreed to so that I'll have the car when I want it. Initially, Tuesday night sounds great and it's agreed that Vahid will drop the car off to me on Tuesday night-- and then I think, Monday would be better, so I text Vahid shortly after leaving the dealership that Monday would be best and I'll see him at 7:00 p.m. He texts me to confirm the change of schedule.
On Monday, my brother and my daughter and I return to the dealership. Two of the four tires have been swapped with those of another vehicle-- not all four as agreed upon. No detailing had been done. No fluids had been taken care of. No debris had been cleaned out. What kind of shoddy service and fulfillment of an agreement was this? I was livid and Vahid called David after insisting to me we only agreed on two front tires. I drove off, Vahid sent a curt sorry-but-not-sorry email and asked when I'll pick the car up on Tuesday, and I fired off a terse email that I need to reconsider this and that they may have lost a sale. I CC'd David to this email.
On Tuesday, I receive zero communication from these men. No outreach from David, who had appeared to "care" about my experience buying a car from the dealership, and that is why I question his integrity as I do Vahid's. My boyfriend calls Vahid's number on the card-- Omid answers, and transfers us to Vahid. Vahid lies to my boyfriend about why the car wasn't ready because I'd allegedly changed my mind. Vahid says he'll email me. He doesn't. He has all of Tuesday afternoon (when my boyfriend makes the call) through closing to follow through with his word. He doesn't.
On Wednesday at 9:00 a.m., I storm in and have at it at Louis Supan and Keith Bettancourt and Nick Collins. Keith did epic damage control. By 11:00 a.m., my car was delivered to my address in the condition that had been agreed upon back on Sunday afternoon when the deal was made. I did not need that amount of disrespect or dishonesty in my car purchasing experience, and I cannot recommend these folks to anybody who values their time and hard earned money.