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Nissan of Bakersfield - Service Center
Bakersfield, CA
742 Reviews
742 Reviews of Nissan of Bakersfield - Service Center
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October 07, 2023
The service dept of this dealership is so disappointing. I have given them two opportunities to change my mind and both times the experience was awful. The first time I called and asked about an oil change I have given them two opportunities to change my mind and both times the experience was awful. The first time I called and asked about an oil change and they said there is no wait come on over. When I arrived they said no more service was being done today they sent everyone home. The second time I went there I had an appt, but waited in a que outside for approx. 30 minutes only to be told that my oil change would take 2.5 hours. So I cancelled and backed out of the terribly laid out service drive. I will never go back and am considering selling my Nissan as I can't seem to find a decent dealership within 100 miles of my home. More
by decemberwalk
Employees Worked With
DAVID CORTEZ
April 22, 2021
Took my car to service dept Monday morning at 8 am warranty job never heard from anyone until I went back Thursday, I guess cash sales jobs take priority over warranty jobs , but at least call the cus warranty job never heard from anyone until I went back Thursday, I guess cash sales jobs take priority over warranty jobs , but at least call the customer back or email or text message or smoke signal something geeze ! Horrible customer service here !! More
by edwarddiaz336
Employees Worked With
Jose Garcia
March 19, 2021
I had my.Rogue towed 2 weeks ago amd when I cleaned the inside of my car I noticed corrosion on the radio bezel. I am.the only driver and it is not visible from the driver side. When I wiped down with my m inside of my car I noticed corrosion on the radio bezel. I am.the only driver and it is not visible from the driver side. When I wiped down with my microfiber cloth the corroded pieces came.of and now it shows. I was contacting a detail service and a technician from autozone amd they both agreed with me that it was a swipe from a solvent contamination. I am not.someone.to make.things up. Nobody entered my car and I watched.the.tow.truck.driver. he never entered my car. They denied this. I know that someone.messed.with the dials. This is the second.time were they take.no responsibility. I lobe my car and.baby it. But I won't buy another Nissan. I am ready for a.new vehicle and this experience definetly helped make my choice. I will be happy with a Toyota or a Honda. Less searching for me More
by Pimhof59
Employees Worked With
Raul Fileto
June 11, 2019
Nice costumer service, and always very helpful. The oil change job was very quick and efficient. I liked how Nissan checked my car for any other needs besides what has been done. Very dependable. The oil change job was very quick and efficient. I liked how Nissan checked my car for any other needs besides what has been done. Very dependable. More
by BPLAAT
Verified CustomerEmployees Worked With
Ariel Rubio
April 12, 2019
Excellent Customer service Ariel has been my service guy for almost 2 years and I am more than happy with the customer service he provides. He is knowledgeable, professional and Ariel has been my service guy for almost 2 years and I am more than happy with the customer service he provides. He is knowledgeable, professional and ready to explain anything I don’t understand. More
by benitessandy
Employees Worked With
Ariel Rubio
April 02, 2019
Great service! Everyone is every informative and customer friendly. Great service! I will keep taking my car in to keep it in good standing for a long time. Thanks! Everyone is every informative and customer friendly. Great service! I will keep taking my car in to keep it in good standing for a long time. Thanks! More
by solorzano198072
Employees Worked With
Erick Bejarano
March 06, 2019
Oil change I went in for an oil change. They checked fluids and other basic areas. The oil change was quick and good quality. I Always come back. Thank you Nis I went in for an oil change. They checked fluids and other basic areas. The oil change was quick and good quality. I Always come back. Thank you Nissan! More
by J.p.75
Employees Worked With
. .
February 22, 2019
Appointment to resolve 2 recalls Made an appt to fix the recalls on my car. My appt was at 1045am, I went in 15 mins early. I pull up to their service appt line. There were 2 other ap Made an appt to fix the recalls on my car. My appt was at 1045am, I went in 15 mins early. I pull up to their service appt line. There were 2 other appts before me in line, so I asked if they have been helped, both said "no". I asked how long were they waiting, "20mins". So we are all waiting, 10mins later, someone comes and asked if we have been helped. The guy takes my keys and tells me to wait inside. By this time I'm already dreading the rest of the wait. Service advisor comes back and says it will be around 3pm more or less when the car will be ready. He took my cell phone number down and said he would call when it is ready He let's me know there is a complimentary shuttle to take me where I need to go, but I got a ride from a family member. By 3pm I still haven't received a call, so I had my family member drop me off. As I was walking in, the advisor calls my name and says that he was just about to call😏. The whole time I was waiting, the recalls did not get resolved because a part needs to be ordered. Why was I not notified sooner?! The advisor said "he was just told right now an order has to be put in" so 4 hrs to "find out" a part needs to be ordered. This customer service is below acceptable. I had to request this day off, the whole day to give the service team ample time to fix the recalls. Its 415pm I am waiting for a rental because I have to leave my car. As of now, the date my car will be ready is unknown. I will have to explain to my manager that I would have to leave work early on whatever day my car will be ready. Too much of an inconvenience for me and my managers, I am so upset and not satisfied. More
by customersmatter
Employees Worked With
Jesus Talamantes
February 19, 2019
HORRIBLE CUSTOMER SERVICE!!!!! They say they will call when your vehicle is ready and they don’t. They told me I needed brakes in the rear of my vehicle so I had my dad change them They say they will call when your vehicle is ready and they don’t. They told me I needed brakes in the rear of my vehicle so I had my dad change them and they were fine. Still had half of the pad left. They are very rude there. I will never go back. I will drive to Visalia to Groppetti where they are much more friendlier and have more reasonable prices. I will not be returning here. More
by Chrisg23
Employees Worked With
Secretary in service department , . ., Jesus Talamantes
