Nissan of Bakersfield - Service Center

Customer Service Training Showed up to pick up my Nissan Frontier..it took at least 10 minutes for someone too help me. I was the only customer at the time. The techs looked Showed up to pick up my Nissan Frontier..it took at least 10 minutes for someone too help me. I was the only customer at the time. The techs looked confused. My guy was at lunch & nobody knew what too do Next! Overall, i’d Say they need Customer Service Training! There should be some kind of protocol if a tech goes to lunch. The customer should not need too be waiting around. More

Service on my Nissan The customer service that I received when I had taken my Nissan in was over the top. I have been to other service departments from other dealers and h The customer service that I received when I had taken my Nissan in was over the top. I have been to other service departments from other dealers and had the worst customer service and wait time. My service technician Raul was with me every step on the way and kept me informed on details that were done on my car. I recommend him for any service and will be bringing in my other car to their also. More

Tired of waiting Service advisor was fine. Another person called me about one item which was warranty work. No one advised of the battery issue which was coded as red. Service advisor was fine. Another person called me about one item which was warranty work. No one advised of the battery issue which was coded as red. It was marked deferred as if I told them I would wait on that. Not the case, so maybe they intend on coming to my rescue when I am stranded somewhere with a battery issue, NOT. However the worst is how they have it arranged to pick up your car. Allow at least 30 min for them to even acknowledge you and locate your car. Pitiful customer service More

Service personnel are kind. Car was ready in time. They even washed it. Very appreciative of service even though I hadn’t an appointment. Looking forward to next visit Car was ready in time. They even washed it. Very appreciative of service even though I hadn’t an appointment. Looking forward to next visit More

Trouble with my tires. I took my car for service, on 05-08-18 .They did service on the tires rotate them ,did a oil change .The next day I went to LA. When we came back are I took my car for service, on 05-08-18 .They did service on the tires rotate them ,did a oil change .The next day I went to LA. When we came back are rear right side tire blew up ,only the ream was there.This was very scary ,my wife does it want me to take the car to get service at your place. She's thinks somebody mess with her car. More

Great service Thank you for all the help. Really appreciate all the help you gave me when I had to get my car serviced. I found very comforting how helpful he was a Thank you for all the help. Really appreciate all the help you gave me when I had to get my car serviced. I found very comforting how helpful he was and how patient he was in explaining everything to me. Thank you so much!! Danielle More

A good trip I gave 5 stars because they were all very good looking men but for real they did everything in a timely manner and checked multiple things under the h I gave 5 stars because they were all very good looking men but for real they did everything in a timely manner and checked multiple things under the hood and let me know other issues I had, very professional and friendly and over all an awesome experience I got a lot of good information regarding future vehicle purchases and they are not super pushy and salesman’y’ More

Excellent Customer Service . I love my Nissan! Always offering great service to their clients. I love to do bussiness with them, my family and I always Buy and service our vehic . I love my Nissan! Always offering great service to their clients. I love to do bussiness with them, my family and I always Buy and service our vehicle at Nissan of Bakersfield. More

Fast and friendly I appreciate that the service department does not try to scare or intimidate you into buying or adding things you don’t need. He was also very respect I appreciate that the service department does not try to scare or intimidate you into buying or adding things you don’t need. He was also very respecto of my time by letting me know when they were working on my truck. Great service. More