Nissan of Bakersfield - Service Center

Friendly staff Staff is friendly & knowledgeable, but suggested wait times & call backs are lengthy. Rep failed to call my cell phone when vehicles diagnosis was rea Staff is friendly & knowledgeable, but suggested wait times & call backs are lengthy. Rep failed to call my cell phone when vehicles diagnosis was ready. Wait time was 10am-3:30pm. I had to find Rep for questions my files has 2 phone numbers & email address all were not used, but he was polite & apologetic. Looked to be over booked More

Great and quick service! Martin Gonzales was the best person who could of helped me. He got my car fixed in less than a week. He was quick at his work and very informative on Martin Gonzales was the best person who could of helped me. He got my car fixed in less than a week. He was quick at his work and very informative on the cars situation. Great guy I highly recommend seeing him for your future Nissian essentials! More

Great customer service from service advisor Martin Gonzalez Service advisor Martin Gonzalez always goes above and beyond when servicing both my Nissan 370Z and my Nissan Maxima. Martin always gets me in and Service advisor Martin Gonzalez always goes above and beyond when servicing both my Nissan 370Z and my Nissan Maxima. Martin always gets me in and out in a professional manner and always goes out of his way to explain any services my cars are needing. Martin gets an A+ rating from me and my family. Thank you Nissan for employing great individuals like Martin. More

Parts and service We had several recalls and ended up needing a new transmission.! 'Made sure we were well taken of and never inconvenienced. Amazing customer service! We had several recalls and ended up needing a new transmission.! 'Made sure we were well taken of and never inconvenienced. Amazing customer service! Highly recommend! More

Great Experience Uriel provided great customer service. He was both friendly and professional. Although I didn't end up leaving with a new car, I will be going back so Uriel provided great customer service. He was both friendly and professional. Although I didn't end up leaving with a new car, I will be going back soon! More

Excellent service experience My wife's vehicle needed a tire rotation, so I took it to the Nissan of Bakersfield Service Department. Upon finding out that the wheel lock key was m My wife's vehicle needed a tire rotation, so I took it to the Nissan of Bakersfield Service Department. Upon finding out that the wheel lock key was missing, I reported it to the service technicians (Martin and Jesus) because we purchased the vehicle in 2014 from their Sales Department. Even though its been over three years since we bought the vehicle "Used and As Is", they still offered to replace it with a new set of lock keys and performed the tire rotation for free. Also, they went the extra mile of giving us a free car wash. Very impressed. Excellent customer service! More

Very poor customer service spicialy on the part's department No customers service how so ever on parts department, they don't nothing about parts I don't recommend to buy nothing there in til Miguel who, he supp No customers service how so ever on parts department, they don't nothing about parts I don't recommend to buy nothing there in til Miguel who, he supposed know his department he doesn't know nothing so please stop supporting this business in till they have people with knowledge about nissan part's. More

poor customer service Your advisor was very rude and said he could understand what I was trying to tell him when I went to pick up my car but he understood when drop it off Your advisor was very rude and said he could understand what I was trying to tell him when I went to pick up my car but he understood when drop it off. I am very unhappy with your service advisor. More

Took car for servicing in the morning at 10:00 AM. Receives Hello, I took my car for servicing at 10:00 Am in the morning and I received a call at 5:00 PM in the evening that they want to keep my car overnig Hello, I took my car for servicing at 10:00 Am in the morning and I received a call at 5:00 PM in the evening that they want to keep my car overnight for servicing. They messed my car's carfax report and in a previous visit, the service advisor requested to change some parts citing they are malfunctioning. When I checked them and verified in front of them, they are working fine. They want to charge customers money for the services and parts that are not required. High costs for small works. I dont recommend this service center for any car servicings. More