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Nissan of Bradenton
Bradenton, FL
2,574 Reviews
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2,574 Reviews of Nissan of Bradenton
December 14, 2020
My wife and I purchased a used 2020 GMC Acadia on 12/6/20 from Nissan of Bradenton. The vehicle has been good so far. No issues, and no reason to expect any. We ended up being at the dealership for over four from Nissan of Bradenton. The vehicle has been good so far. No issues, and no reason to expect any. We ended up being at the dealership for over four hours. Part of the reason for that was that they were dealing with extraordinary circumstances regarding their computers, and were truly doing the best that they could. No problems there. The Good- Everyone was friendly, even those that weren’t helping us. No pressure during the sales process from Joshua. Additional maintenance packages and extended warranties were offered, but again, no pressure to purchase. That is always very appreciated. The Bad- In the four hours that we were there it was never mentioned that the vehicle only came with one key until I asked for it as were preparing to leave. At that point, it was late on Sunday, after hours, and Joshua told us there was nothing that could be done at that time. Had I known there was only one key, I would have signed nothing unless another key was included. The next day, I called and spoke with Jim Carroll, the used car sales manager, and told him that I was unhappy with the situation. He stated that he wanted me to be happy, and that he wanted me to be able to say that I was taken care of at their dealership, that it would be made right. He confirmed my phone number and said he would see that I was contacted to set up a time for a new key. I appreciated that, and took him at his word. It’s been seven days. I was never contacted. Nissan of Bradenton may meet “industry standards”, but they fall short in achieving the high standards that they’ve chosen as their own. Every customer wants a spare key for their vehicle. It’s basic common sense. Not mentioning the missing key may not technically be dishonest since used cars only require one key to be sold, but omitting facts isn’t exactly honest either. Not disclosing the missing key demonstrates a lack of respect, integrity, and empathy. As a customer, I’m not pleased to spend over $30k on a vehicle, only to find out after the deal is complete that I’ll now have to spend hundreds of dollars more on a spare key, not to mention the time and effort to make it happen. This is hardly a disaster of epic proportions, but it’s frustrating enough that I really wish I’d taken my business elsewhere. More
by Rob Hill
Employees Worked With
Josh Crispin, Jim Carroll, Kevin Keough
December 12, 2020
Great team. Highly recommend Dustin in service who always does a fantastic job. Have four Nissan products over the last 12 years and never any issues. always does a fantastic job. Have four Nissan products over the last 12 years and never any issues. More
by AROHN
Verified CustomerEmployees Worked With
Dustin Stevens
December 12, 2020
We where very impressed with the dealership, Everyone was extremely helpful and professional, Very happy with our new car the whole process took less than an hour. We will definitely recommend to our family extremely helpful and professional, Very happy with our new car the whole process took less than an hour. We will definitely recommend to our family and friends. Keep up the great work guys More
by GARYOCAL
Employees Worked With
Tom McAndrew, Jim Carroll, Kevin Keough
December 11, 2020
Ellery Paynter goes beyond in exhibiting quality service. I have bought 5 vehicles both personally and for business and because of him, we will continue to use Nissan of Bradenton. I have bought 5 vehicles both personally and for business and because of him, we will continue to use Nissan of Bradenton. More
by SMITHAL70
Employees Worked With
Ellery Paynter
December 11, 2020
In reality I rarely have problems with my Nissans, but when I do I know these guys and girls at Bradenton Nissan have my back. Always fixed right the first time and I know from experience take your Nissan when I do I know these guys and girls at Bradenton Nissan have my back. Always fixed right the first time and I know from experience take your Nissan to Nissan they really do know your car best. More
by BHWHITACRE
Employees Worked With
Dustin Stevens
December 11, 2020
Customer service rrp was outstanding. However, service tech was questionable. Lost the special lug nut i need to remove tires. Needs to pay better attention yo jis eork tech was questionable. Lost the special lug nut i need to remove tires. Needs to pay better attention yo jis eork More
by TOMFIELDG
Employees Worked With
Carmen Quatro
December 11, 2020
We had an appointment and were taken right away. We spoke with Sean and discussed what needed to be done. Everything was taken care of in a short time. We were very pleased with customer service. with Sean and discussed what needed to be done. Everything was taken care of in a short time. We were very pleased with customer service. More
by CAROLINEH3964
Employees Worked With
Sean Salinger
December 10, 2020
When it comes to getting an oil change we have many choices of places to go to. I prefer to go with Dustin Stevens at the service department at Nissan of Bradenton because I am always treated like fami choices of places to go to. I prefer to go with Dustin Stevens at the service department at Nissan of Bradenton because I am always treated like family. The excellent customer service and price is worth the wait. More
by Latindiva0679
Employees Worked With
Dustin Stevens
December 10, 2020
Had to bring my 2015 Murano into service dept for a 2nd attempt to fix a significant problem with my AC/Heater box. Issue was resolved in 24 hours and Nissan allowed me the use of a courtesy car while my attempt to fix a significant problem with my AC/Heater box. Issue was resolved in 24 hours and Nissan allowed me the use of a courtesy car while my car was being worked on. More
by BILL.STEEVES
Employees Worked With
Carmen Quatro
