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Nissan of Canton
Canton, MI
240 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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240 Reviews of Nissan of Canton
July 03, 2019
Poor customer service Was told car would be ready to pick up that day but no one called after telling me they would. I called them and the phone rang and rang and no one a Was told car would be ready to pick up that day but no one called after telling me they would. I called them and the phone rang and rang and no one answered. I hung up and called back three more times with the same result. Someone finally answered on the fourth call and told me they would check and call me right back. It was approaching their closing time and I had a long drive there so I asked that they get back to me ASAP. No one called. Called them several more times before getting a person and they finally said the car was ready. I ventured out to the dealership and just made it before closing. The car was ready but the bill was not. I had to wait over twenty minutes for them to find my paperwork and then prepare the bill. Very poor customer service! More
by RayBuck
Employees Worked With
Customer Service
July 01, 2019
No pressure!!!!!!! I felt relax purchasing my 2019 Nissan ti No salesman pressure!!! Robert shrum and Phil Nelson were excellent salesmen . I felt relaxed and no stress during the whole process of purchasing my No salesman pressure!!! Robert shrum and Phil Nelson were excellent salesmen . I felt relaxed and no stress during the whole process of purchasing my Titan truck. More
by Dad1944
Employees Worked With
Robert Shrum, Phil Nelson
February 16, 2019
Nightmare extended warranty After almost 3 weeks after originally contacting the dealership for car trouble, 2 weeks after dropping it off, 2 car rentals, $100 out of pocket, mul After almost 3 weeks after originally contacting the dealership for car trouble, 2 weeks after dropping it off, 2 car rentals, $100 out of pocket, multiple delays, numerous calls and visits, and over an hour of waiting to pick it up Nissan finally fixed my transmission under the extended warranty. It was like pulling teeth the entire time. I will never buy another Nissan and would not recommended the extended warranty. I will never go to this dealership again and would not recommend it to anyone. BEWARE! More
by dzman7
Employees Worked With
Trisha and Charles
December 12, 2018
Great job They guys in service were very nice. Great customer service!!! They gave me a comparison of my car to the new model; It is so hard to find customer s They guys in service were very nice. Great customer service!!! They gave me a comparison of my car to the new model; It is so hard to find customer service or even talk to be; i am happy with this dealership More
by HappyLady
Employees Worked With
Walter
October 10, 2018
Worst Nissan Dealership Nissan dealers got closed (All Pro, MI) from where I leased my car 2 year back and at the end of lease it was very tough to return leased car back to Nissan dealers got closed (All Pro, MI) from where I leased my car 2 year back and at the end of lease it was very tough to return leased car back to Nissan other dealers. I went 5 times to to Nissan Canton, MI dealership and always they made silly excuses and spoke rude. MY friend went to them for service which supposed to be free but they charged money for that because car was not leased from there, while Nissan policy is free service from any dealer. Nissan Canton, MI is the worst Nissan dealership and horrible experience with their staff. I am so pissed off that I bought new GM car instead of Nissan just because of that reason. NISSAN CANTON IS JUNK AND FULL OF xxxx. More
by Worst Dealer Nissan Canton MI
Employees Worked With
no one
July 19, 2018
Stealership not a dealership These people are lairs. I asked them to do 0 apr finance but when I looked at the invoice it was 4.3 apr. They claimed that the quote I got is not tru These people are lairs. I asked them to do 0 apr finance but when I looked at the invoice it was 4.3 apr. They claimed that the quote I got is not true because it was 3000 less what they offered me. Guess what, it was not. I drove three hours and I bought the same exact car and I saved $3000. Shame on you Nissan of Canton! More
by Y2018
Employees Worked With
Taliena Lyall, Chris Fenn
October 05, 2017
Oil change brand new car I came in for oil change and the service guy named Walter started telling me about the awesome juke promo. Man he's not a sales guy but he sold me. Gr I came in for oil change and the service guy named Walter started telling me about the awesome juke promo. Man he's not a sales guy but he sold me. Great guy. Thanks walter More
by Jonathan taylor
Employees Worked With
Walter
September 12, 2017
I love this dealership!! Always have a great experience here. They do their best at making me feel comfortable.Been at this dealership for 3 years now. Will continue to go her Always have a great experience here. They do their best at making me feel comfortable.Been at this dealership for 3 years now. Will continue to go here More
by Doreen Estepp
Employees Worked With
John
February 20, 2017
Worst car buying experience ever Sales person Dimitri Mayoub and General manager John Fennessey provided the most awful stressful car buying experience ever. I turned in my 2016 Altim Sales person Dimitri Mayoub and General manager John Fennessey provided the most awful stressful car buying experience ever. I turned in my 2016 Altima to purchase a 2105 Rogue. They gave their wordaily that my ENTIRE lease Balance would be paid off, that was in a October 2016. It is now February 2017 and the balance is in collections. I have tried to reach Mr. Fennessey via phone and email several times to no avail. I also contacted Nissan Corporate and they won't even answer their phone calls. So unless professional. I am in the office for a service appointment and I talked to them face to face and still no answer, just took down my name and number. More
by EMt
Employees Worked With
Dimitri Mayoub, John Fennessey
February 12, 2017
STEPS BEYOND. A 10!!!!!!!!!And comments about the employee's I recently took a shot in the dark to call this dealership to purchase a Nissan Murano Platinum Vehicle. Everyone I spoke to, Chris Wren, Robert Shru I recently took a shot in the dark to call this dealership to purchase a Nissan Murano Platinum Vehicle. Everyone I spoke to, Chris Wren, Robert Shrum, Michael Cho(Sales Manager) were steps above a 10 with their kindness, compassion and answering all my questions. Above all, they were NOT the typical dealer approach. Not pushy, aggressive and politely showed me around the dealership. I purchased their vehicle which was pristeen when I saw it. When I returned for,the inspection, the service Department courtesy was above reproach(All) and Gary Johnson who took care of my vehicle. This is the Dealer where you should by your vehicle!! This is my second MURANO and would love to do a TV AD for NISSAN! I love my PLATINUM MURANO. HOORAH FOR NISSAN OF CANTON--👍👍👏👏. I'm a LOYAL NISSAN OWNER!! More
by Just Jerry
Employees Worked With
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