Nissan of Cape Coral

⭐️ 1 Star Title: Disappointing and frustrating sales experience — $680 became $710, then $740 I have been a Nissan customer since 2024, and unfortunately my recent experience at Nissan of Cape Coral experience — $680 became $710, then $740 I have been a Nissan customer since 2024, and unfortunately my recent experience at Nissan of Cape Coral was extremely disappointing. In 2024, I traded in a 2018 Chevrolet Equinox with negative equity and purchased a 2021 Nissan Rogue. At the time, we were told that after approximately one year, we would be able to trade the Rogue for a newer vehicle. After a year, we returned to discuss a trade, but the numbers did not work for us, so we decided not to move forward. Later, Nissan contacted us again and told us they could now make the trade work. We went to the dealership today prepared to do business. From the beginning, we were very clear with the salesperson: our current payment is lower, but we were willing to stretch our budget to $680 per month. That was our maximum. We specifically said that if they could get the payment to $680, we were ready to move forward. The salesperson told us that it was possible. We arrived at approximately 10:00 a.m. and stayed until around 1:00 p.m. After spending a considerable amount of time waiting, they came back with $680 per month, which we were prepared to accept. Then they checked the numbers again and came back with $710. We reminded them that $680 was our limit. They went back again and returned with approximately $740. At that point, we told them again that if they could not reach $680, there would be no deal. After almost three hours, they never got back to $680. I have excellent credit, and I understand that financing and vehicle negotiations can involve many factors. I am not upset because we did not buy a vehicle. I am upset because we were completely transparent about our limit from the beginning, were told that $680 was possible, and then spent nearly three hours watching the proposed payment move from $680 → $710 → approximately $740. If the dealership could not make the deal work at $680, they should have told us upfront. We would have respected that answer and saved nearly three hours of our time. After being a Nissan customer since 2024 and giving this dealership multiple opportunities, I expected a much more transparent and professional buying experience. We walked away without making the purchase. Based on this experience, I would not recommend Nissan of Cape Coral to someone who values transparency, straightforward negotiations, and respect for their time. More

Aaron and Clay and Ray were very helpful-Ask for Aaron for all your sales needs. for all your sales needs. More

Despues de comprar mi carro y la garantía supuestamente cubría motor y trasmsicion mi carro se rompió el motor y no quieren responder todo lo que te dicen es mentira no cumplen con nada no vallan ahí cubría motor y trasmsicion mi carro se rompió el motor y no quieren responder todo lo que te dicen es mentira no cumplen con nada no vallan ahí More

### FORMAL COMPLAINT – DISPUTED $599 REGISTRATION / LICENSE PLATE CHARGE I am formally disputing a $599 charge included in my vehicle purchase transaction, which I believe was improperly assessed an LICENSE PLATE CHARGE I am formally disputing a $599 charge included in my vehicle purchase transaction, which I believe was improperly assessed and inadequately disclosed. Prior to completing the purchase, I specifically informed Ignacio Hernandez that I already had my own valid license plate and that I did not need or want a new license plate. Despite being clearly informed of this, the purchase agreement included a $599 charge. When I questioned Ignacio about this charge, he represented to me that the $599 fee was an “electronic registration fee.” This explanation was misleading and did not accurately explain why I was being charged such a substantial amount, particularly given that I had already informed him that I would be transferring my existing license plate. Approximately two weeks after the purchase, I received a new license plate in the mail. This strongly indicates that I was charged for a license plate and/or registration-related service that I had not requested and specifically indicated that I did not need. Furthermore, at the time of purchase, the dealership provided me with a new vehicle registration displaying the number of my existing license plate. Therefore, the dealership was clearly aware that my existing plate was being transferred. Nevertheless, I was still charged $599. This raises serious concerns regarding the accuracy, disclosure, and legitimacy of this charge. The ordinary cost associated with transferring an existing Florida license plate is approximately $75, which makes the $599 charge extraordinarily disproportionate unless the dealership can provide a specific, legitimate, and itemized explanation for the additional amount. I did not authorize the purchase of a new license plate, nor was I adequately informed that I was being charged $599 for such a service. Had the charge been clearly disclosed and accurately explained before I signed the purchase documents, I would have questioned and rejected it. I am therefore requesting: 1. A complete, itemized accounting of the $599 charge, including the specific government fees, dealership fees, electronic registration fees, service fees, or other charges included in that amount. 2. Documentation showing exactly what services were performed in exchange for the $599 charge. 3. An explanation as to why I was charged for a new license plate when I explicitly stated that I already had a license plate and did not need another one. 4. An explanation as to why the dealership issued registration reflecting my existing plate number while simultaneously charging me $599 for registration/plate-related services. 5. A refund of any amount that was improperly charged, not required, not authorized by me, or not supported by an actual corresponding service or government fee. I expect this matter to be investigated seriously and resolved promptly. If the dealership maintains that the $599 charge was legitimate and properly authorized, I expect a complete written explanation supported by the underlying documentation and an itemization showing precisely where every dollar of this charge was allocated. I reserve all rights and remedies available to me regarding this transaction, including the right to pursue the matter with the appropriate regulatory and consumer-protection authorities if the dealership is unable or unwilling to provide a satisfactory explanation and appropriate reimbursement. This complaint is being submitted in good faith based on the representations made to me during the purchase, the documents provided by the dealership, and the subsequent receipt of a license plate that I had specifically stated I did not need. More

"I want to give a huge thank you to the team at Nissan of Cape Coral for helping me get into my new car. From the moment I walked in, the staff treated me with respect and honesty. They answered all my quest Cape Coral for helping me get into my new car. From the moment I walked in, the staff treated me with respect and honesty. They answered all my questions and made sure I felt comfortable with every step. It is rare to find such great customer care today. Thank you for your hard work and for taking such good care of me! Special thanks to Anthony,Travis ,Nacho and Blake See you next time 👍 More

Absolutely negligent management, overheard them planning on holding thousands on a trade because the customer did not know better. I left immediately. Stay away. on holding thousands on a trade because the customer did not know better. I left immediately. Stay away. More

I will definitely do business with this dealership again, and will refer anyone else interested in looking for a new or used vehicle. again, and will refer anyone else interested in looking for a new or used vehicle. More

This place doesn’t care, they just want to sell warranties to people that don’t want them! warranties to people that don’t want them! More

I bought a car in May of this year at Nissan of Cape Coral. I told them very clearly that I was moving to another city, and they sold me a Maintenance Plan that only works at their dealership. When I we Coral. I told them very clearly that I was moving to another city, and they sold me a Maintenance Plan that only works at their dealership. When I went to the dealer of the city where I moved into to do a regular oil change, and I presented the agreement, they told me that the agreement only works at the dealer of Cape Coral Nissan. I contacted them on June 20th, and I haven't received any response yet. I am very disappointed with Nissan of Cape Coral. How come they are going to sell me a maintenance agreement that only works on their dealer when they know I am moving to another city? That was a rip-off; that is not an honest way to do business. Stay away from them; I will never do business with them ever!!! Also, I told Nacho that I have my own license plate and I do not need a new one. Then in the purchase agreement I saw a $599 fee, and I asked him what that fee was about, and he told me that was the electronic registration fee, which was very suspicious to me. Then a couple of weeks ago I received a new license tag in the mail. Clearly he sold me a license tag that I don't need. Even when I purchased the car, he gave me a new car registration with the tag number of my license plate. More

Aaron was terrific and we finally received the FAB we were supposed to receive a while ago. Thank you Aaron! were supposed to receive a while ago. Thank you Aaron! More