Nissan of Clearwater - Service Center

Great dealer experience I had an appointment for a simple oil change for my "new" used Kia. I waited in the customer lounge for about 30 minutes, expecting to wait about 30 I had an appointment for a simple oil change for my "new" used Kia. I waited in the customer lounge for about 30 minutes, expecting to wait about 30 minutes longer, but was wrong. I was there about 35 minutes total...faster than any other oil change. They were professional and on time. Great job at Fuccillo Nissan and I will continue to use them for my vehicle's needs. They could however, continue to monitor pastries in the lounge. There was a sign that said they are available, but they were not. More

Excellent Thanks to the purchase of extra cover insurance when I bought the truck I save good money. Thanks to Ryan Walter went extra mile to contact my 3rd pa Thanks to the purchase of extra cover insurance when I bought the truck I save good money. Thanks to Ryan Walter went extra mile to contact my 3rd party insurance for coverage. Thanks Ryan. More

Flat tire, locking lug nut and NO Key! These guys, especially Mike Lapointe, really went out of their way to fix a problem with my wheels. I got all questions answered, they fixed the probl These guys, especially Mike Lapointe, really went out of their way to fix a problem with my wheels. I got all questions answered, they fixed the problem and the price was great, especially since it was a last minute problem with the tires and wheels at the end of the work day. Thanks, guys. I will keep coming back! More

Very professional, I took my Nissan Murano in with a tinny squealing noise in the front end when I did a hard right and left turn. I didn't have an appointment. He got m I took my Nissan Murano in with a tinny squealing noise in the front end when I did a hard right and left turn. I didn't have an appointment. He got me a ride home and they called me, told me what my problem was and fixed it the same day. very pleased with the staff, especially Garrett Gale, my service adviser. Thank you. More

Excellent service & polite, also timely & friendly. Protect Protected my interior with mats & plastic. A wash job after the oil change would have been nice. Staff very polite! Waiting room was comfortable I Protected my interior with mats & plastic. A wash job after the oil change would have been nice. Staff very polite! Waiting room was comfortable I even met & talked with Billy himself! More

Totally Awesome Experience!! Selim was extremely helpful and friendly and had the job done in half the expected time. A great experience! The best I've ever had compared to anywhe Selim was extremely helpful and friendly and had the job done in half the expected time. A great experience! The best I've ever had compared to anywhere else. Go Team!!! More

Prompt, professional services My time is very valuable to me,I made an appointment and I reminded by text of the appointment date and time in advance. I arrived on time and my prom My time is very valuable to me,I made an appointment and I reminded by text of the appointment date and time in advance. I arrived on time and my promptly serviced,the fees were more than fair and I was very happy with the courtesy extended to me by Selim Aktel. More

It was good but it could be better Everything was good but the waiting time was not preferable but other than that it was good. The person who attended me was very helpful. Everything was good but the waiting time was not preferable but other than that it was good. The person who attended me was very helpful. More

The service writer was exceptional. Mike has done an exceptional every time I go there. He gets done exactly what I asked to be done. There is no more to say. Mike has done an exceptional every time I go there. He gets done exactly what I asked to be done. There is no more to say. More

Exasperating, aggravating, and inexcusable. First, when it came time to schedule our new car into the Service Department for the simplest of things (our spare key which for some reason was an in First, when it came time to schedule our new car into the Service Department for the simplest of things (our spare key which for some reason was an insurmountable problem to provide when they released the new car to us in December) we were still fresh from one of the most nerve-racking sales experiences we’ve ever had when buying our new NISSAN from this dealership in December. During that 16-hour sales “marathon” where many promises & commitments were made time-wise and not kept, combined with the fact that we live in another town and it’s not convenient to drive back & forth to this dealership if they were unprepared and they were going to continue to waste our time, we swore to ourselves that from then on anytime we had to take the car in for any reason we would communicate directly with a FUCCILLO Manager and get assurance that the dealership was prepared for the appointment and our time would not be wasted. I had that call on Thursday, 1/17/2019, talked to a manager about scheduling the car in so we could get our spare key but I insisted that he confirm with the Service Department that it could be handled on this trip with no wasted time. He returned my call in a few minutes and confirmed that he spoke with his service dept. and they assured him that there would be no problem and they should have my wife in and out of there in 15-30 minutes so we set the appointment for 10:00 AM on Friday, the following day. My wife had the car there at her appointment time. After 30-40 minutes of sitting in the customer lounge a service guy came in, apologized and said they were “experiencing complications” with being able to provide a spare key. Further he had no idea when they would be able to provide the key (something was on back-order) so she would have to leave and come back at another time. I could understand this sort of reaction and inability to satisfy our needs had we just showed up by surprise. But in this case where we communicated with a Manager 24-hours in advance who assured us he was told by their service department there would be no problem as far as I’m concerned there’s no excuse. However as I mentioned above this experience did match several incidents that occurred during our sales experience where certain timelines were promised and never met. If this is some sort of Tolerance Test being conducted by FUCCILLO to assess people’s patience for wasting their time please understand that we are at the end of ours. More