Nissan of Clearwater - Service Center

The service writer was exceptional. Mike has done an exceptional every time I go there. He gets done exactly what I asked to be done. There is no more to say. Mike has done an exceptional every time I go there. He gets done exactly what I asked to be done. There is no more to say. More

Exasperating, aggravating, and inexcusable. First, when it came time to schedule our new car into the Service Department for the simplest of things (our spare key which for some reason was an in First, when it came time to schedule our new car into the Service Department for the simplest of things (our spare key which for some reason was an insurmountable problem to provide when they released the new car to us in December) we were still fresh from one of the most nerve-racking sales experiences we’ve ever had when buying our new NISSAN from this dealership in December. During that 16-hour sales “marathon” where many promises & commitments were made time-wise and not kept, combined with the fact that we live in another town and it’s not convenient to drive back & forth to this dealership if they were unprepared and they were going to continue to waste our time, we swore to ourselves that from then on anytime we had to take the car in for any reason we would communicate directly with a FUCCILLO Manager and get assurance that the dealership was prepared for the appointment and our time would not be wasted. I had that call on Thursday, 1/17/2019, talked to a manager about scheduling the car in so we could get our spare key but I insisted that he confirm with the Service Department that it could be handled on this trip with no wasted time. He returned my call in a few minutes and confirmed that he spoke with his service dept. and they assured him that there would be no problem and they should have my wife in and out of there in 15-30 minutes so we set the appointment for 10:00 AM on Friday, the following day. My wife had the car there at her appointment time. After 30-40 minutes of sitting in the customer lounge a service guy came in, apologized and said they were “experiencing complications” with being able to provide a spare key. Further he had no idea when they would be able to provide the key (something was on back-order) so she would have to leave and come back at another time. I could understand this sort of reaction and inability to satisfy our needs had we just showed up by surprise. But in this case where we communicated with a Manager 24-hours in advance who assured us he was told by their service department there would be no problem as far as I’m concerned there’s no excuse. However as I mentioned above this experience did match several incidents that occurred during our sales experience where certain timelines were promised and never met. If this is some sort of Tolerance Test being conducted by FUCCILLO to assess people’s patience for wasting their time please understand that we are at the end of ours. More

Excellent Thanks Randy and Deanna. Y’all went well above to make me be in love with Nissan again. You made me feel appreciate that y’all wanted my business. Ag Thanks Randy and Deanna. Y’all went well above to make me be in love with Nissan again. You made me feel appreciate that y’all wanted my business. Again Randy thanks for seeing how I felt and took steps to correct my service I had losed under Auto Nation. More

Oil changes In and out my kind of place . The service has always been above avg. I can’t wait for the new store . The price is always fare . This is my 4 Th nisss In and out my kind of place . The service has always been above avg. I can’t wait for the new store . The price is always fare . This is my 4 Th nisssn from this dealer . More

30,000 mile checkup Service Department is great! Mike LaPointe is so nice and gives me detailed information and kept me informed. Didn't recommend anything that wasn't Service Department is great! Mike LaPointe is so nice and gives me detailed information and kept me informed. Didn't recommend anything that wasn't necessary. I have always purchased my cars here and have had all the service done here too. More

Great, quick service Toomk my Rogue in for routine service and Ryan was great. He answered my questions, got the vehicle in/out quickly, and kept me updated along the way Toomk my Rogue in for routine service and Ryan was great. He answered my questions, got the vehicle in/out quickly, and kept me updated along the way.my 'stupid' question in a way that didn't make he feel like I should have read the instruction book more closely. More

Always Exceeds Expectations Service department at Fuccillo Nissan is always a pleasure and very professional staff. I look forward to their flagship building to open soon across Service department at Fuccillo Nissan is always a pleasure and very professional staff. I look forward to their flagship building to open soon across the from present location. More

Oil change and rotation Overall, very positive visit this time. Did not feel pressured to purchase other services. Deana was very nice and was short on service folks that day Overall, very positive visit this time. Did not feel pressured to purchase other services. Deana was very nice and was short on service folks that day and she still did a great job of getting me and out in a reasonable timeframe. More

Quick service order and done as promised Mike Lapointe is the best service adviser I've ever worked with, He's courteous and still got my request work written up quickly. He gave me an expect Mike Lapointe is the best service adviser I've ever worked with, He's courteous and still got my request work written up quickly. He gave me an expected completion time and called right at that time to let me know that the job was done and at the cost he quoted. I just enjoy the service at this dealership. More

Friendly quality service as always. I have experience with this dealership for many years and four cars. Look forward to seeing my salesman. Feels like family. Highly recommend this dea I have experience with this dealership for many years and four cars. Look forward to seeing my salesman. Feels like family. Highly recommend this dealership to anyone looking to buy or lease a quality vehicle. More