Nissan of Everett

The service advisor allowed me in to enter the shop and speak with the technician for better understanding of concerns. This was very important to me and much appreciated. Parts pricing is a little high an speak with the technician for better understanding of concerns. This was very important to me and much appreciated. Parts pricing is a little high and they were supposed to extend a fellow dealer discount to me for parts which didn't happen, however Steve discounted labor to make bill less than expected. Thanks. More

Quality of service was very good. I give Amber high ratings on Customer Service because she went out of her way to help me locate a vendor to repair a dent on my truck. Price N/A becuase service was u ratings on Customer Service because she went out of her way to help me locate a vendor to repair a dent on my truck. Price N/A becuase service was under warranty. More

The service is fast and convenient. I have not had a single issue with anything. Everyone is friendly and informative about products. The dealership is very clean and they also have a Starbucks coffee single issue with anything. Everyone is friendly and informative about products. The dealership is very clean and they also have a Starbucks coffee machine which is really nice to have while waiting for your vehicle. More

I went to the dealership with my wife and trying to get a deal with Nissan Rouge 2011. First of all manager Customer service quality is very poor, He doesnt even know how to deal with customer. I wont recomm deal with Nissan Rouge 2011. First of all manager Customer service quality is very poor, He doesnt even know how to deal with customer. I wont recommend anyone to buy a car with them. They're .... More

I was pleasantly surprised with the speed and friendliness of service.Everybody told me you wouldn't be very courteous or expeditious because I didn't buy my car at Magic Nissan. Thank you very m friendliness of service.Everybody told me you wouldn't be very courteous or expeditious because I didn't buy my car at Magic Nissan. Thank you very much . The experience was better, I think, than dealing with the dealership where I originally bought my car. Sincerely, Dean Jones More

The service department had just opened when I arrived they were there and took my car in immediatly I received a rental car as this was a 60kmile service. I was called when a problem with my breaks was d they were there and took my car in immediatly I received a rental car as this was a 60kmile service. I was called when a problem with my breaks was discovered. My car was serviced, and completed before the end of the day. I will always use Magic Nissan for all services needed, and Steve was a great help, and friendly More

When we bought the vehicle in February, we were told that each service visit would include a car wash and vacuum; the last two times we've visited the car was not vacuumed, and we received a car wash coupon each service visit would include a car wash and vacuum; the last two times we've visited the car was not vacuumed, and we received a car wash coupon to the gas station down the street. I don't know if you've done away with your detailing department (although I'm sure someone is still detailing the lot cars!) but I am hesitant to use one of the drive-through rinse-off places at Chevron and don't appreciate having to take the extra time to drive over there. We paid a lot for our service contract and now it seems that we won't be receiving part of what was promised to us. Also, when I dropped the vehicle off at 9:30 for what I was told was a 1.5 hour service, I did tell the service writer that I wasn't in a hurry (I received a loaner car) but wasn't expecting for the car to finally be ready at 5:45 -- just in time to drive through rush hour to and from the dealership to pick up! More

Friendly, Nice, but getting a new key took forever! They quoted about 30-45 minutes, and it took an hour. They were apologetic about it. Also, I think $80 for one new key, even with reprograming, is a bit quoted about 30-45 minutes, and it took an hour. They were apologetic about it. Also, I think $80 for one new key, even with reprograming, is a bit steep. More

I always have great service from this Nissan dealership. My one complaint has always been cost. The people are great, the car is either clean when I get it or I get a card saying to come back and it will be My one complaint has always been cost. The people are great, the car is either clean when I get it or I get a card saying to come back and it will be washed. This time they are using a local gas station - which is also great/easy. I'm not so sure that spending 49.95 for a synthetic oil change is what I want to do. Money is tight and although synthetic might be better, last longer, etc...money is money. I get the tires rotated for my large service mileage milestones (15K, 30K, etc) so rotating them every time you get the oil changed - not sure I need it but its in the cost. I have bought two vehicles from Performance Nissan, and if Steve leaves the maintenance department I would say that I will be going to a different dealership. I no longer know anyone at the new "Magic" (stupid name - no one wants magic - they want value - morons) so when Steve departs I would say - so would my ties. More

I went in for a simple oil change. What I received was above my expectations! They did a complete service including a tire rotation and some checks for less than jiffy lube, and the used synthetic oil. above my expectations! They did a complete service including a tire rotation and some checks for less than jiffy lube, and the used synthetic oil. Jiffy lube wanted $79 bucks for just the oil change using synthetic oil and Magic Nissan did it for $50bucks! And the also threw in a car wash from the local car wash. I also found out doing some research the synthetic oil makes my engine last longer and even helps me with my gas mileage. Thanks Brian for the great service on my Xterrra! I will be back!! More