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Nissan of Fort Myers - Service Center

Fort Myers, FL

4.4
1,607 Reviews

1,607 Reviews of Nissan of Fort Myers - Service Center

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March 17, 2023

Truly taking care of people needs! Amazing service with really nice employees! Thank you so much! More

by KISMUKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
Mar 20, 2023 -

Nissan of Fort Myers responded

Kismukk, we're glad to hear you enjoyed your visit.

March 15, 2023

The sales department is fine,the service department could use some help.I spent 2 hours and 30 minutes waiting on my car to get a service and tire rotation,seems a little bit long to me,plus the fact that it More

by Gtalc21
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Mar 19, 2023 -

Nissan of Fort Myers responded

We are disappointed to hear that you did not have a more positive experience with us at Sutherlin Nissan.

Mar 20, 2023 -

Gtalc21 responded

As it turns out, I traded the car that I had taken in for service and found out from the finance manager that I shouldn't have paid anything on that service or the time I brought it in before that,seems someone might have looked into it a little more before charging me.

March 15, 2023

Great communication good service. I was very pleased with my service advisor Michael. Very helpful More

by POOBEARR0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Arena
Mar 19, 2023 -

Nissan of Fort Myers responded

Poobearr0305, your satisfaction is our top priority.

March 14, 2023

They have always handled my services courteously and efficiently, including making appointments. The dealership always appears clean and tidy. More

by STAN-LIZ.ROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 17, 2023 -

Nissan of Fort Myers responded

Stan-liz.roy, we are glad we could help!

March 13, 2023

Good place to get your Nissan worked on nine ten eleven twelve thirteen fourteen fifteen. More

by LBURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
Mar 17, 2023 -

Nissan of Fort Myers responded

Hi Lburley, we are very happy to have provided you with such a positive experience!

March 13, 2023

I’m very satisfied with the service. Technician took time to explain about my 2016 Nissan recall. Than you! More

by MARILYNORTIZ75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
Mar 17, 2023 -

Nissan of Fort Myers responded

Marilynortiz75, we are so happy to read such a great review about Sutherlin Nissan!

March 13, 2023

The service was great I did not wait long at all for my car to be done they were very polite More

by MEKALUV7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael arena
Mar 17, 2023 -

Nissan of Fort Myers responded

Mekaluv7, we are glad we could help!

March 12, 2023

I brought my truck in for brakes and they replaced the wrong ones, then did nothing to rectify it. The job was supposed to take two hours, it took close to five. I sat at the dealer ship for three before More

by ramses4832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elijah "Jimmy" Epps
Mar 17, 2023 -

Nissan of Fort Myers responded

Ramses4832, we're disappointed to hear of the negative experience you had at our location.

Mar 17, 2023 -

ramses4832 responded

I expect no help from your dealership. Your automated messages further make you look like uncaring idiots who could care less about the customers and more about a paycheck. You’re all worthless.

March 12, 2023

Service person I dealt with was very professional , personal and helpful. He was able to resolve my issues More

by JANEYOVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
Mar 17, 2023 -

Nissan of Fort Myers responded

Janeyovino, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sutherlin Nissan.

March 12, 2023

They should have informed me when booking the appt that they don't have a tech for that recall order. Perhaps service wasn't told at the time of booking or the 2.5 hrs for the time I spent sitting at servi More

by Lgoodrich2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elijah "Jimmy" Epps
Mar 17, 2023 -

Nissan of Fort Myers responded

Lgoodrich2019, we're disappointed to hear of the negative experience you had at our location.

Mar 17, 2023 -

Lgoodrich2019 responded

The recall was for the key to the car. All they need to do is send a new key out to the car owners. It doesnt require a day at service. Very simple.

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