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Nissan of Fort Myers - Service Center

Fort Myers, FL

4.4
1,369 Reviews

1,369 Reviews of Nissan of Fort Myers - Service Center

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March 07, 2023

Was not very helpful. Really didn’t explain what was wrong with my vehicle. Not good More

by 2399223318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Mar 09, 2023 -

Nissan of Fort Myers responded

We are disappointed to hear that you did not have a more positive experience with us at Sutherlin Nissan.

March 06, 2023

Amazing! Thank you everyone that helped us. They made sure all promises were kept. Thank you More

by HERBY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Palm Ndure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Spinazze, Dashaun Pointer, Blake Varnadoe, Elijah "Jimmy" Epps, Rose Sansone, Jonathan Garcia, Nicole Frendt, Peter Stratton, Ed Trott
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Mar 09, 2023 -

Nissan of Fort Myers responded

Herby21, your wonderful feedback and rating mean a lot to us.

March 06, 2023

Easy to deal with, everyone was professional and with a smile. Ebron made me feel comfortable with the paperwork as well as the test drive. I recommend this dealership to everyone! Very happy with my ex More

by Erfaulkenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Varnadoe, Ebron Taylor, Ed Trott
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Mar 09, 2023 -

Nissan of Fort Myers responded

Erfaulkenberry, we're so glad that we were able to go above and beyond your expectations!

March 06, 2023

I was given incorrect information in regards to my vehicle, the engine and which repairs I needed. More

by DIGME26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elijah "Jimmy" Epps
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Mar 09, 2023 -

Nissan of Fort Myers responded

Digme26, we are disappointed to see your low star rating.

March 06, 2023

Everything went grear in the service area. Timely and met expectations in the service area More

by MPICKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
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Mar 09, 2023 -

Nissan of Fort Myers responded

Mpickett, we are very happy we could provide you with a positive experience!

March 06, 2023

Very very good service, very good customer relation. I will recommend Sutherlin to all my gr Friends and family More

by CHEEZYSTEVIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Garcia, Garret
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Mar 09, 2023 -

Nissan of Fort Myers responded

Cheezystevie, your wonderful feedback and rating mean a lot to us.

March 06, 2023

I got very good service and it was completed in timely manner. A very professional organization. More

by RMINER8850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
Report | Print
Mar 09, 2023 -

Nissan of Fort Myers responded

Rminer8850, your satisfaction is our top priority.

March 05, 2023

Service people were very professional and friendly. Repair of non working clock wasn’t fixed and they are getting me back in to get a new clock next week. More

by TOM4OSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett- good, responsive, respectful, and communicative , Dashaun Pointer
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Mar 08, 2023 -

Nissan of Fort Myers responded

Thank you for letting us know about your recent visit to Sutherlin Nissan.

March 03, 2023

These guys were great. They fit me in with no appointment and took good care of me. Even washed my car! More

by MAFARMER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah "Jimmy" Epps
Report | Print
Mar 06, 2023 -

Nissan of Fort Myers responded

Hi Mafarmer63, we are very happy to have provided you with such a positive experience!

March 03, 2023

I was running almost 30 late but the service counselor was very understanding and accommodating. They were still able to get me in queue and complete the requested service items in a timely manner. More

by KOCASEY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
May in the service department
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Mar 06, 2023 -

Nissan of Fort Myers responded

Hi Kocasey52! We're so happy we were able to help you out!

Mar 06, 2023 -

KOCASEY52 responded

Can't say enough about the high level of competent service provided by my service counselor, May. She did a great job of accommodating my late arrival and getting me into the work flow. Although there are other Nissan Dealers closer to where I live, those dealers do not always have a certified diesel mechanic on staff. My Nissan Titan is powered with a 5.0 Cummins diesel engine, so it is essential that a certified diesel mechanic perform any engine service related service items such as oil changes, and most importantly, fuel filter replacements. Sutherlin had two diesel mechanics on staff at the time of my service.

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