Nissan of Gadsden

Great customer service, easy processing Jake was amazing! Super friendly and very helpful! He made the whole process a breeze! This was my first car purchase and he helped me get a great car Jake was amazing! Super friendly and very helpful! He made the whole process a breeze! This was my first car purchase and he helped me get a great car that was in my budget with a great warranty!! More

Friendly environment I like being able to drop my car off and relax in the waiting area. The staff is always friendly and quick. Every person says hello to me when I come I like being able to drop my car off and relax in the waiting area. The staff is always friendly and quick. Every person says hello to me when I come in. More

Great Service Nissan of Gadsden has a great service department. Jeremy is always very helpful and upfront with price and what needs done before they do it. Wonderf Nissan of Gadsden has a great service department. Jeremy is always very helpful and upfront with price and what needs done before they do it. Wonderful waiting area. More

Awesome employees Very friendly and polite employees. They get you in out in great time. I waited no more than an hour for my car to be serviced. Very friendly and polite employees. They get you in out in great time. I waited no more than an hour for my car to be serviced. More

excellent service Very knowledgeable about the vehicle. Very affordable. . Will definitely use them again for future endeavors. Jake was excellent and very friendly . Very knowledgeable about the vehicle. Very affordable. . Will definitely use them again for future endeavors. Jake was excellent and very friendly . He needs a raise! More

Great Experience Tyler was extremely patient and helpful. He took time to ensure I understood everything about the vehicle, and offered future assistance. I look forwa Tyler was extremely patient and helpful. He took time to ensure I understood everything about the vehicle, and offered future assistance. I look forward to doing business with Nissan of Gadsden in the future. More

Quick Excellant Service I purchased my vehicle new at Nissan of Gadsden and have had it serviced there since that time. I have always received prompt complete care. I purchased my vehicle new at Nissan of Gadsden and have had it serviced there since that time. I have always received prompt complete care. More

New Car Nice group of people, Jake did a great job of showing me the new car I brought.. He was very knowledgeable about the car and was eager to explain all Nice group of people, Jake did a great job of showing me the new car I brought.. He was very knowledgeable about the car and was eager to explain all the features to me. More

Poorest Customer Service I've Encountered in a Long Time An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. T An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. The Sonata was a vehicle I purchased at this dealership, the Murano was there to have repairs done to the alternator. While my initial visit was OK, I would recommend that anyone who needs service work stay away from the service writer Jeremy. I had multiple issues with the Murano that involved another companies work and I needed Jeremy to supply an estimate to the original company so that I could be reimbursed for the original repairs (they were under warranty). I tried on multiple occasions to get Jeremy to call and to email the information to the other company and he not once called or emailed the other company, and when asked, he was "to busy". Rather than enlist some help, he let my problem sit until I reached out to others. I spoke next with the Sales Manager, Steve and got a very similar result. I explained and he was going "immediately" to the service area to email the information to the other company. After two (2) hours, still not done and finally I spoke with James K, the actual Service Manager, and within 30 minutes the information was sent. No individual should have to work so hard to get something done with a dealership with more than 30+ employees. They were more concerned with their time than with mine and I would recommend NO ONE go there for service and if you do, seek out James K, because Jeremy is a worthless service writer and cares nothing about customer service, only about the $ he would earn off of writing your service. Meanwhile, Steve, is only worried about selling a vehicle and nothing about follow up work on the other components of the dealership and making sure that "ALL" customers are satisfied. I also came to find out that a couple of my messages were not even passed on to others I had ask about speaking to including a specific sales person and the GM. All I can say, we will find out in a few days how the actual work on the vehicle happens, but, I'm three (3) weeks into the process and I still don't have my Murano back, however, I have a commitment from James K that I will get it back on Monday the 29th. PITIFUL CUSTOMER SERVICE WITH THE EXCEPTION OF THE SERVICE MANAGER HIMSELF, JAMES K. Thanks for his help I may have my problems rectified. More

Easy and painless I looked and looked for the car I wanted had nothing but headache and sales pressure, found the car I wanted at nissan of gadsden no pressure and pain I looked and looked for the car I wanted had nothing but headache and sales pressure, found the car I wanted at nissan of gadsden no pressure and painless. Will definitely go back More