Nissan of Gadsden - Service Center

Great Service Nissan of Gadsden has a great service department. Jeremy is always very helpful and upfront with price and what needs done before they do it. Wonderf Nissan of Gadsden has a great service department. Jeremy is always very helpful and upfront with price and what needs done before they do it. Wonderful waiting area. More

Awesome employees Very friendly and polite employees. They get you in out in great time. I waited no more than an hour for my car to be serviced. Very friendly and polite employees. They get you in out in great time. I waited no more than an hour for my car to be serviced. More

Quick Excellant Service I purchased my vehicle new at Nissan of Gadsden and have had it serviced there since that time. I have always received prompt complete care. I purchased my vehicle new at Nissan of Gadsden and have had it serviced there since that time. I have always received prompt complete care. More

Poorest Customer Service I've Encountered in a Long Time An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. T An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. The Sonata was a vehicle I purchased at this dealership, the Murano was there to have repairs done to the alternator. While my initial visit was OK, I would recommend that anyone who needs service work stay away from the service writer Jeremy. I had multiple issues with the Murano that involved another companies work and I needed Jeremy to supply an estimate to the original company so that I could be reimbursed for the original repairs (they were under warranty). I tried on multiple occasions to get Jeremy to call and to email the information to the other company and he not once called or emailed the other company, and when asked, he was "to busy". Rather than enlist some help, he let my problem sit until I reached out to others. I spoke next with the Sales Manager, Steve and got a very similar result. I explained and he was going "immediately" to the service area to email the information to the other company. After two (2) hours, still not done and finally I spoke with James K, the actual Service Manager, and within 30 minutes the information was sent. No individual should have to work so hard to get something done with a dealership with more than 30+ employees. They were more concerned with their time than with mine and I would recommend NO ONE go there for service and if you do, seek out James K, because Jeremy is a worthless service writer and cares nothing about customer service, only about the $ he would earn off of writing your service. Meanwhile, Steve, is only worried about selling a vehicle and nothing about follow up work on the other components of the dealership and making sure that "ALL" customers are satisfied. I also came to find out that a couple of my messages were not even passed on to others I had ask about speaking to including a specific sales person and the GM. All I can say, we will find out in a few days how the actual work on the vehicle happens, but, I'm three (3) weeks into the process and I still don't have my Murano back, however, I have a commitment from James K that I will get it back on Monday the 29th. PITIFUL CUSTOMER SERVICE WITH THE EXCEPTION OF THE SERVICE MANAGER HIMSELF, JAMES K. Thanks for his help I may have my problems rectified. More

Wonderful! This was our first time at Nissan of Gadsden. The service was wonderful! Jason Smith was extremely professional and personable. Jeremy Gilbreath was a This was our first time at Nissan of Gadsden. The service was wonderful! Jason Smith was extremely professional and personable. Jeremy Gilbreath was also extremely professional and personable. We enjoyed our visit to Nissan of Gadsden. More

Air compressor replaced Being in the transportstion business, Jason, Jeremy and Jarod always keep my vans in excellent condition and keep us on the road. They not only make Being in the transportstion business, Jason, Jeremy and Jarod always keep my vans in excellent condition and keep us on the road. They not only make you feel like you have a friend in the business, but you do have a friend in the business. More

Jason Smith has exceeded what was asked of him. He made sure that the windshield of my car was fixed, when I bought the car, I was promised I would be contact has exceeded what was asked of him. He made sure that the windshield of my car was fixed, when I bought the car, I was promised I would be contacted within 3 days to come in so the windshield could be fixed. After 3 months of calling the person who sold me the car, I talked to Jason Smith and within hours was contacted with an appointment to fix my car. Before I came to the appointment. my driver's side door locked quit working, within days he had the lock fixed. Fantastic job!! More

My car required parts, a bumper and something else under the My car required parts of a bumper and something else under the front. Parts were obtained and painted to fit a predetermined customer schedule and we My car required parts of a bumper and something else under the front. Parts were obtained and painted to fit a predetermined customer schedule and were installed on the date and within the time frame promised More

Awesome service I recently took my 2013 Nissan in for repair. Jason was very knowledgeable and you can tell he cares for his customers. I told Jason that I may be in I recently took my 2013 Nissan in for repair. Jason was very knowledgeable and you can tell he cares for his customers. I told Jason that I may be in the market for a new vehicle for my wife. After I left the dealership, I got a text from a gentleman by the name of Zach Crews. I will say that Zach will be our salesman on any other visits we have. He was prompt and on top of any questions I had. All said and done, I purchased a new Nissan and the experience was amazing. Thank you Zach and Jason for great customer service. More