Nissan of Hampton

I gave them one star because zero was not an option. I've never had such a terrible experience trying to purchase a vehicle. I had made an appointment to test drive a New Nissan Sentra 2 days prior to m I've never had such a terrible experience trying to purchase a vehicle. I had made an appointment to test drive a New Nissan Sentra 2 days prior to my arrival. When I got there, after 20 minutes standing outside in 97 degree heat, the salesman informed me that the vehicle was not available. He then convinced me to consider another, which I did, and thought I had made a deal. I made a sizeable down payment and was informed that the vehicle would be available in 2 to 3 days. Five days later they had not sent the purchase documents to my lender with whom I had already secured financing prior to my appointment. I spent an hour trying to contact the dealership. When I finally got response from the sales representative he informed me that I would have to wait another day because the person handling the finalization was not there. Very disappointed! I will be expecting a refund of my deposit. More of my time wasted and I'm certain it will be equally as frustrating. More

I would like to recognize Glenda Hammond for her exceptional customer service. After another associate denied me, Glenda stepped in and made sure my car inspection was taken care of without any issu exceptional customer service. After another associate denied me, Glenda stepped in and made sure my car inspection was taken care of without any issues. She was friendly, kind, and maintained such a positive attitude throughout the entire process. Glenda treated me with respect and made me feel valued as a customer. Her professionalism, willingness to help, and uplifting energy turned what could have been a frustrating experience into a very pleasant one. Thank you, Glenda, for going above and beyond. Your outstanding customer service is truly appreciated, and you are a tremendous asset to your team. More

The absolute best Nissan dealership to do business with. I love the staff. And the service department is second to none! I love the staff. And the service department is second to none! More

I will never recommend Nissan of Hampton to no one. They don't care about the customers at all. That use to be an excellent dealership but not no more. I wanted a specific vehicle they didn't have it a They don't care about the customers at all. That use to be an excellent dealership but not no more. I wanted a specific vehicle they didn't have it at the time and they did not try to get it. I got stuck with the vehicle that I have that I really did not want any longer. I was being told a bunch of lies. Went to another Dealershipthey were going to help me but I was to deep in the financing of the vehicle that I got stuck with. Taht don't care as long as they get a sale. I will NEVER deal with them again for nothing. They don't care about their customers what so ever and we were loyal customers 6 vehicles 1 used and 5 brand new vehicles within 16 years and all vehicles was top vehicles. I'm very upset asnd frustrated. More

I think their customer service is terrible, worse than Winners Circle. Never go there again Winners Circle. Never go there again More