Nissan of Lewisville

Removed features while we signed final paperwork DECEPTIVE & SHADY... Take your business elsewhere. The prices they post on Autotrader and their dealership website are $6k-$7k less than the true sale DECEPTIVE & SHADY... Take your business elsewhere. The prices they post on Autotrader and their dealership website are $6k-$7k less than the true sales prices. Online, the car we were interested in was marketed as $16,200 plus TT&L. When we got there, they let us know they couldn't sell it for less than $23k. They also marketed the APR as 0.9% for those with near perfect credit. Surprise, surprise when we came in, their best interest rate for 60 months on new cars was suddenly 3.99%. When we walked out, they followed us saying that if we'd stay, they'd give us the car for $16,900 out the door after ALL fees and features. We agreed, but while we were signing final paperwork, they removed features originally included with the car without telling us even though those features were part of the car we agreed to purchase. Now, no one at the dealership will take our calls, return our emails, or send us copies of the paperwork we signed showing that these features were specifically listed on the paperwork we initially signed for the vehicle. Our 18 yr old daughter is now forced to either return the new car she worked so hard to earn or get over the fact they stripped it of the bells and whistles we were specifically looking for to protect her and her new car. More

I don’t know if it gets any worse in car buying expensive...they will tell you anything you want to hear until they have that cash in their hands. I recently purchased a car from them first they to expensive...they will tell you anything you want to hear until they have that cash in their hands. I recently purchased a car from them first they told me there’s two warranties that I could NOT decline “they come with the car” there was no way of declining them, CPO & ELO, they told me all the benefits, okay fine I guess if I can’t decline what can I do...there were some things they told me they would fix, they take care of all of them. They took of the ELO that was “impossible” to take off when I asked, they didn’t bother mentioning it to me, and didn’t bother lowering that price that they quoted me that it cost. When it was time to get the things “fixed” that they promised, they fixed one thing the rest they said they never told me they would fix. These are a bunch of dishonest people who tell you anything at first to sell you a car...GET EVERYTHING IN WRITING BEFORE BUYING!!!!!! Better yet go else where. They care about one thing only and that is their sales. More

Give Tony Walston a raise Reluctantly had a buy a car (auto accident), but Tony Walston was great. Car salesmen need to follow his lead. He wasn't pushy. He wasn't snaky. He di Reluctantly had a buy a car (auto accident), but Tony Walston was great. Car salesmen need to follow his lead. He wasn't pushy. He wasn't snaky. He didn't have a noticeable agenda. Tony's a good dude, and that's why I stayed. I wasn't going to purchase, but his customer service was top-notch. More

GREAT SERVICE Recently purchased a truck here. They gave me an excellent deal including exactly what I wanted for my trade-in and exactly what i wanted to pay for Recently purchased a truck here. They gave me an excellent deal including exactly what I wanted for my trade-in and exactly what i wanted to pay for the truck I bought. Anyone looking for a replacement or new vehicle they should look at this place. Christ Tatum really took care of me. More

Todo esta mal ,no contestan mis llamadas ,las personas miy amables solo hasta que te vendan el carro, jamas vamos a comprar otra vez alli,el peor compania de vehículos en Lewisville. miy amables solo hasta que te vendan el carro, jamas vamos a comprar otra vez alli,el peor compania de vehículos en Lewisville. More

Service rep - lying Bad experience! The dealership technician has changed my fuel pump, and service adviser Brandon Bristow said that I need to install the new battery a Bad experience! The dealership technician has changed my fuel pump, and service adviser Brandon Bristow said that I need to install the new battery as well. Brandon told me that my original battery is completely down/uncharged. I paid for the new battery and fuel pump, but then I decided to check the condition of my 1 year old battery at Walmart. I have purchased my battery from Walmart. Walmart technician told that my battery is good. My battery has 2 years warranty and passed load test. I have attached the the receipt from the Walmart diagnostic center to this feedback. Conclusion: please stay away from this place because employees there are not honest. They are lying to the customers. I won't by Nissan again. More

Service department has gone downhill I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville I have been a loyal Nissan customer for about 17 years. For the last several years I have been bringing my vehicles to Autonation Nissan in Lewisville. It anymore. I’m sitting in the Servicing department waiting area, writing this as I speak. They used to be awesome! I don’t know what has happened, but the last time (a couple of months ago) I brought my daughter’s car in to get it serviced, ended up spending almost $2k and the guy who was handling my ticket was barely responsive. He was eager to sell me a bunch of stuff, but forgot to follow up or just got to busy, and when i showed up the next day after trying repeatedly to call and check status, he had nothing ready. Then he said his system was not matching the quote (sounded like he was trying g to get more $), so we had to haggle in front of everyone. It was so embarrassing. I hesitated to come back again, but I believe in second chances. This time I brought my car. All I needed / wanted was an oil change and star inspection. I chose to work with a different service advisor than last time (although I could see the same guy was still working here that waited on me last time). She was ok at first. Seemed friendly enough, but then about an hour and a half later, she said they couldn’t do inspection because car died (I have a 2014 Nissan Juke that I keep in pristine condition. I always bring it here!). I asked if we could go ahead and just replace the battery, so they could complete inspection and she said she would have to check. A few minutes later, I saw her return from talking to mechanic, but she just sat back down at her desk. I had to go to her to get a status. This time she wasn’t very friendly. She said the mechanic said he would try to inspect it. I said I thought it couldn’t be inspected because of dead battery? She then just told me “I know...it’s a little confusing” (huh?) and said they would see what they can do. I told her again to go ahead and just put in a new battery, but she said I have to wait an additional 10-15 min to see what they can do. If the battery is the problem (she confirmed I need a new battery) and I’m willing to pay for one, why can’t she just put it in and do the darn inspection?! So frustrated. Never coming back!!! More

Never ever i will go to AutoNation AutoNation Lewisville has no professionalism and they don't respect their time and their customers time. Anthony Gonzales is the worst sale person i m AutoNation Lewisville has no professionalism and they don't respect their time and their customers time. Anthony Gonzales is the worst sale person i met. they don't have the attitude and willingness to close the deals and sell cars in their inventory. they claim to have best price online but i got even better deal from another dealership and i was spared to get into their trap. Stay away from them. More

They don't understand the word no They are relentless and even after being asked to stop contacting me John Williams continued to contact me. Not sure what was so hard for him to under They are relentless and even after being asked to stop contacting me John Williams continued to contact me. Not sure what was so hard for him to understand I'm taking my business elsewhere and don't want to buy from them. Because of reasons like this, they don't have the capacity to listen to what they are being told. WORST EXPERIENCE!! More

Stealership is more accurate F better business bureau rating. Will not accept or return calls. Failed to payoff a loan leaving us to pay $2500. Sure, everyone says "worst exper F better business bureau rating. Will not accept or return calls. Failed to payoff a loan leaving us to pay $2500. Sure, everyone says "worst experience of my life". I really mean it. Traded in a leased car. Didnt pay it in full. Now our home loan is denied insurance rates higher due to credit score. Credit bureau reached out no response. Nissan reached out no response. Dispicable service. More