Nissan of Lithia Springs

I love Nissan of Lithia Spings. The service is excellent. Bought my last 2 Nissans there. They didn't have my Color for my present car but they are great and cordial. The service is excellent. Bought my last 2 Nissans there. They didn't have my Color for my present car but they are great and cordial. More

Great customer service is always provided along the proper care for my vehicle. I will gladly keep scheduling car maintenance at the Nissan dealership of Lithia Springs. proper care for my vehicle. I will gladly keep scheduling car maintenance at the Nissan dealership of Lithia Springs. More

Great customer service. Easy check in. Friendly staff. Not too long of a wait for my car. Easy check in. Friendly staff. Not too long of a wait for my car. More

Waited an hour and a half for a 30 minutes guaranteed oil change. I had to ask for my vehicle. I realize that you all are working short handed is why you only got 4 stars change. I had to ask for my vehicle. I realize that you all are working short handed is why you only got 4 stars More

They did a half job on fixing my rim around my tire. It was not clipped all the way around the board of the tire but only the end. I will call them today. It was not clipped all the way around the board of the tire but only the end. I will call them today. More

I brought my car in for an oil change with a scheduled appointment at 2:30 which turned into a 2.5 hour wait. Upon completion of the oil change I started my journey home. When I was about half way betwe appointment at 2:30 which turned into a 2.5 hour wait. Upon completion of the oil change I started my journey home. When I was about half way between Douglasville and Lithia Springs I noticed an indicator light (tire reset) was on, so I contacted the Service Dept and was advised to bring the car back. Bear in mind 5:00 rush hour traffic and fuel cost averaging $3.92 per gallon!!!!! I returned to the Dealer Ship to the service Dept and a service rep. said that he would try to adjust the reset button but wasn’t sure if he knew how to make the adjustment.Fortunately, he was able to correct the problem. Needless to say, I wasn’t happy at this point and swore that I would never frequent this location again. Also, the waiting area was over-packed and there seemed to be a big issue with placement and return of customer’s vehicles and one poor lady keys were lost in the kaos. More

When I checked in, I asked what was the wait time for an oil change. I only had two hours to spare. The young lady that checked me in was awesome and she did a great job at following up with the team to mak oil change. I only had two hours to spare. The young lady that checked me in was awesome and she did a great job at following up with the team to make sure my car was done on time. When it was time to check out my service guy (Chad) had no sense of urgency at getting me checked out. I needed to be done by 4:00pm because I had to pick up my grandson from school. After checking me out they told me my car was up front but it wasn’t my car. Once we located my car parked on the back of the parking lot, they couldn’t fine my key. I was frustrated because I couldn’t pick up my grandson on time so he was waiting. Once I knew someone else could pick up my grandson I started to calm down. I went to the sales department asking to speak to a manager and they indicated that the service manager was not in and the person in charge will come and talk to me. That person never showed up. I think at one point I became a joke because a couple of sale people approached me trying to sell me a new car since they could find my key to my current car. A guy from the service team found me and said they were going to make me a new key at no charge, I responded with I hope they don’t think I’m paying for a new key. Chad finally came up to me and communicated the same information about the new key. After this ordeal was over Chad inform me to bring my spare key to the shop because its needs to be programmed to my car, when my car is on empty he will give me a tank of gas and he will have my car detailed. I being dealing with the dealer ship for a long time and I have had some issues in the past, but this is the worse. More

Chad was extremely considered with all my concerns. He made sure I had the answers to my questions, and he made sure he went beyond what was expected. I do Wish that my engine light didn’t come bac He made sure I had the answers to my questions, and he made sure he went beyond what was expected. I do Wish that my engine light didn’t come back on after I left, and the tire light still come on as I have no air in my tires. Tires were rotated and filled with air. After my oil was changed, a sticker was not placed on my window to let me know when my next service will be. This is done on each service to help me know when my next change is due. More

I received great service! The staff was helpful and courteous. I will return for my next service. The staff was helpful and courteous. I will return for my next service. More

I need it to have my engine check, and I had an appointment, I was in and out within my time frame...fantastic work appointment, I was in and out within my time frame...fantastic work More