Nissan of Lithia Springs

I purchased a 2021 Nissan Sentra which has missing and defective parts which I told sales staff. I was asked to bring the back, I did and there was no resolution. defective parts which I told sales staff. I was asked to bring the back, I did and there was no resolution. More

Twice I’ve called this dealership with questions that could not be answered, so the Nissan representative promised someone would call me back with an answer. No one from Nissan has ever called back. On o could not be answered, so the Nissan representative promised someone would call me back with an answer. No one from Nissan has ever called back. On one occasion, I called and reminded the customer service agent that I’ve waited two hours for a return call. She promised I’d be called, but I never was. I concluded that this is a game this dealership plays with callers when the dealership doesn’t want to deal with certain questions or issues. I am planning to have work done to my car, but I may choose another dealership. I’m not sure I can trust Nissan of Lithia Springs. More

I took my car in for service multiple times and it is still not fixed. still not fixed. More

Great dealership. They always have appointments available and they give out coupons sometimes. The service was good too. My only complaint is how they hound you endlessly to do these surveys. They should mak and they give out coupons sometimes. The service was good too. My only complaint is how they hound you endlessly to do these surveys. They should make it clear that these aren’t optional at the time of service. The calls, messages, and emails can be a bit ridiculous. More

AMAZING STAFF Chad was amazing and very efficient. He stayed in contact with me throughout the entire process. I never had to look am for him. Excellent communicator and very knowledgeable. He is definit stayed in contact with me throughout the entire process. I never had to look am for him. Excellent communicator and very knowledgeable. He is definitely the epitome of customer service. More

Employees are professional and greet people with respect.they explain to you what your vehicle needs at time respect.they explain to you what your vehicle needs at time More

When I contacted the manager regarding s issue I believed had happened during my service call, the service manager immediately looked into the issue and invited me into the service area to show me what had h had happened during my service call, the service manager immediately looked into the issue and invited me into the service area to show me what had happened during the service call so I could rest assured that everything was alright. Thank you for going above and beyond to assure my satisfaction with my service call. More

The Nissan of Lithia Springs car dealership is a clean facility with very friendly staff. facility with very friendly staff. More

Poor communication from start to finish. Had my car towed there. They had no clue where my car or keys were for 5 days. It took my BF to locate the car and the keys. They lost the keys again when we went to there. They had no clue where my car or keys were for 5 days. It took my BF to locate the car and the keys. They lost the keys again when we went to pick up the vehicle. I was in a rental for an additional week fooling with this service department. The manager Ron was extremely kind and addressed the situation personally. I just can’t take a chance going back though. More