
Nissan of Lithia Springs
Lithia Springs, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 4,282 reviews
Friendly atmosphere and they make sure you leave with what YOU want. Ms. Williams is a sweetheart and her customer service exceeded stars...will definitely go back to her again what YOU want. Ms. Williams is a sweetheart and her customer service exceeded stars...will definitely go back to her again More
My experience with Jessica were AWESOME. She exhibit such great professionalism and worked very hard to make sure I was satisfied with my purchase. Hooray job well done. I will purchase again. great professionalism and worked very hard to make sure I was satisfied with my purchase. Hooray job well done. I will purchase again. More
Alexis P. is extremely helpful! She helped me find a car that fits me. My overall experience was great. I would recommend based off their service. that fits me. My overall experience was great. I would recommend based off their service. More
The dealership associate made sure to call me multiple times and let me know what was going on and made sure i was okay with everything. times and let me know what was going on and made sure i was okay with everything. More
Very professional would definitely recommend .although service was slow they made sure me and my daughter was comfortable the whole time. And no swindling me service was slow they made sure me and my daughter was comfortable the whole time. And no swindling me More
Bottom line up front: Chaos!Pros:- Genuine Nissan Bottom line up front: Chaos! Pros: - Genuine Nissan parts & service Cons: - Terrible customer service - Poor communications with customers - Bottom line up front: Chaos! Pros: - Genuine Nissan parts & service Cons: - Terrible customer service - Poor communications with customers - Routinely forget about their customers - Poor management: No follow-up or follow through on details concerning your vehicle Awful, just awful! I would give this service department Negative 5 Stars if possible. I have been coming to Nissan of Lithia Springs for about 18 months for vehicle servicing. The last time I was there for service was 13 May 2021 and things went as smooth as a Swiss watch. A week later 20 May unfortunately I found out that my regular service representative, Fred (who is awesome), was not in that day and what a difference a week and loss of a great service rep makes! I took my car in at 9:30 a.m. for service I scheduled a week earlier (check for water leaks in the back seat and trunk). I was told by the service rep filling in for Fred that the job would take 6 hours which was far longer than I anticipated. I told her that I would need a ride home from the courtesy shuttle. She said that she would get back with me in 5 to 10 minutes and sent me to the customer waiting area. After waiting an hour and a half I had to go track her down to find out when they were going to give me a ride (I was forgotten). They finally got the driver to come back after I had waited nearly two hours. I then had to go with the driver to pick somebody else up and bring them right back to the same service department that I left 20 minutes earlier. Then I got a ride back home. Complete waste of my time. I received a call (5:45 pm) 15 minutes before they closed to let me know what they found. The diagnostic made no sense given the symptoms. I asked for them to come pick me up so I can get my car. I was told to shuttle service ended at 3 pm. It would have been real nice if they had communicated that with me since I obviously had no ride back. A better move would have been to call me at 2 p.m. to let me know the status and determine whether I wanted to come up and wait or come in the next day. The next day I picked up the car and was told they would have an "expert" to look at my car. The manager (Ron) was supposed to call me back but it's now 7 days later and I haven't heard a word from him or anyone from the service department. No follow-through. Basically I've been forgotten...Again. This is not the way to get repeat customers! From now on I'll only work with Fred. Frankly HE should manage the service department. It would run a lot smoother! More
The service I received was excellent and my service person was pleasant accessible, courteous and knowledgeable and made my service experience most enjoyable All of the staff was friendly and made my v person was pleasant accessible, courteous and knowledgeable and made my service experience most enjoyable All of the staff was friendly and made my visit enjoyable More