
Nissan of Lithia Springs
Lithia Springs, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 4,282 reviews
Jessica went out of her way to accommodate our requests. She was very professional. I highly recommend her as your salesperson. She is very friendly & pleasant to do business with. She was very professional. I highly recommend her as your salesperson. She is very friendly & pleasant to do business with. More
Service team was professional and took the time to explain new policies and procedures. Selange answered all my questions and made me feel comfortable about my service. explain new policies and procedures. Selange answered all my questions and made me feel comfortable about my service. More
Everything went good once we detected what my problem was took me a couple tries but they kept working with me until problem was resolved took me a couple tries but they kept working with me until problem was resolved More
I made an appointment to have my oil changed and arrived 15 minutes early. Upon my arrival I was checked in and shown to the seating area. After waiting on my vehicle for 2 hours I sought out my service adv 15 minutes early. Upon my arrival I was checked in and shown to the seating area. After waiting on my vehicle for 2 hours I sought out my service advisor and was informed it would be another 30-45 minutes and then asked “Why? Do you have somewhere to be?” Which I felt to be very rude and invasive. He then said that they get busy on Fridays which I understand, but it should not take 3 hours to get an oil change, especially with an appointment. After another hour I was approached by my service advisor again, this time informing me that the tech working on my car had damaged 2 studs/lug nuts and the parts would need to be ordered. I was given a loaner vehicle at no charge. The following day I called at 9:40am to see if the parts arrived, the receptionist informed me that she had left a message for my service advisor and that he would call me back. I called again at 1:40 and was transferred to someone else who informed me that my service advisor wasn’t working that day and that my vehicle would be ready at 3pm. I arrived to pick up my vehicle and all employees I encountered were very courteous and prompt. I asked for a copy of the work done on my vehicle and was informed that the service advisor had failed to complete the paperwork the prior day and he would have to email it to me on Monday. I still have not received an email with this information. Upon arriving home I noticed that my vehicle had dirty/greasy handprints all over the hood and the service sticker on the windshield had been replaced, but placed in a different spot and the residue from the original sticker was still visible. While I am grateful for the complimentary loaner car, I do feel that my vehicle could have been at least washed to get rid of the dirty handprints. The comments made by the service advisor and his lack of customer service are unacceptable to me. Additionally, a wait time of 3 hours for an oil change is completely unacceptable when a customer has an appointment. More
The service I received was exceptional. I travel from Union city to the Lithia springs service center. Do to customer service and loyalty. Thank you Union city to the Lithia springs service center. Do to customer service and loyalty. Thank you More
I had an appointment and it was still a 2 hour wait and I wasn’t told until after giving over my car. there wasn’t sufficient seating fir the number of people there to socially distant. I sat outside until wasn’t told until after giving over my car. there wasn’t sufficient seating fir the number of people there to socially distant. I sat outside until a family or two cleared out. Complimentary Car Wash or Wash and Vacuum? Or even car detail at discounted rate. More
Not a Happy camper right now. Service advisor had me buying a service package on 11/14/2020 that I really did not need so now I am been given the run around to cancel and get my funds back. buying a service package on 11/14/2020 that I really did not need so now I am been given the run around to cancel and get my funds back. More
After declining most of the suggested services in the estimate I was given, I was charged $130 for a Diagnostic Check. I was ultimately charged $170 and only had an oil change on my car. When I called t estimate I was given, I was charged $130 for a Diagnostic Check. I was ultimately charged $170 and only had an oil change on my car. When I called to see if my car was ready to be picked up, after just an oil change, I was told my representative was off for the day and I wouldn’t get an update on my car until the next day when he returned. I decided to pick up my car anyways and it was sitting in the parking lot ready. With bad customer service and a $130 surprise diagnostic fee, I was disappointed with this Nissan experience. More