Nissan of Lithia Springs

Awesome service , very quick and friendly staff . Staff gave continuous updates about the car while being serviced and once it was done as well. Thanks gave continuous updates about the car while being serviced and once it was done as well. Thanks More

Excellent service, on timely manner, i am a happy costumer, the service adviser was Ms Selange Robinson, she walk me through the service procedures and advice me of few things that my vehicle will ne costumer, the service adviser was Ms Selange Robinson, she walk me through the service procedures and advice me of few things that my vehicle will need in the future. good job Ms Selenge 😀 More

Jessica Davis was very friendly and easy to work with. Everyone was helpful in every step of the process. Jessica even went to the other dealership to get the new car in the color I wanted! Everyone was helpful in every step of the process. Jessica even went to the other dealership to get the new car in the color I wanted! More

This was my first car purchase. So it really meant a lot to me. I must admit, it wasn’t exactly what I envisioned and there were a few hiccups, but overall, I am very happy with my vehicle. I went in on a S to me. I must admit, it wasn’t exactly what I envisioned and there were a few hiccups, but overall, I am very happy with my vehicle. I went in on a Saturday to buy my car. It was a busy afternoon, the lot was buzzing. Therefore, I did not feel a particularly warm welcome, but I understood, everyone was busy so whatever. My salesperson turned out to be very nice so that was sufficient for me. After nearly 6 hours at the buyers table, I ended up signing for a Certified Pre-Owned 2019 Nissan Altima that was not in the inventory at Nissan Lithia Springs. Therefore the car needed to be transferred. The dealership gave me a loaner vehicle for the day and sent me on my way. A couple of days later, I was informed that my car was available for pick up. Absolutely elated, I left work early and told the dealership I would be there between 4-5pm. I arrived around 4:30, and was told my car was being detailed and would be another 10-15 minutes or so. Maybe 30 minutes passed, and I was then told that the car they were detailing was not actually mine, and that mine was in line to be serviced soon... It ended up being over a 2 hour wait. I did not leave until after 7pm. I was frustrated because I had told the dealer what time to I would be there, with the expectation that everything would be ready for me by the time I arrived. But that was not the case. Thankfully, the Owner Loyalty Manager, Andrew Shaw, was phenomenal and came out to apologize to me personally and compensated me for the wait by offering me two free tanks of gas and a free oil change. I appreciated this gesture. All was well... so I thought. When my car was finally ready, my salesperson came and got me, walked me out to my car, opened the back door and gestured for me to put my things in the back, and then opened my front door and helped me in, adjusted my seat, and basically sent me on my merry way. By that point I was tired and hungry and ready to go home, so I didn’t think anything of it. I was just happy to finally have my car. But when I got home and finally walked around it to take a good look at it, it had several noticeable scrapes and scratches on the hood, bumper and passenger door! It literally looked like someone had keyed my car! I was HEATED!!! I felt like that was why my salesperson rushed me off, to avoid me walking around the car and seeing it while I was there. Again, this is my first car purchase. I had gone to a used dealer the day before who had the same car and offered it to me for less, but I ended up turning down that offer and settling on this one for the sole reason that it was Nissan Certified. Needless to say, this was NOT what I expected from a Nissan Certified pre-owned vehicle. Again, Andrew saved the day. I called him and expressed my frustrations and he immediately set up an appointment for me to come and have the paint guy take a look at it. I was offered another loaner for a few days while they fixed it, and now, she looks good as new. All that to say, my experience overall was just that... an experience! But I appreciate the fact that management ultimately took care of me and made it right. I love my Altima so far! More

My service contact Curtis was one of the most knowledgeable and nicest guys to deal with. Not only did he give me a conceptional service for the loaner cars that Outlast it what it's supposed to knowledgeable and nicest guys to deal with. Not only did he give me a conceptional service for the loaner cars that Outlast it what it's supposed to great service is all I can say about Nissan of Lithia Springs service center. More

The store was very welcoming. A1 customer service. I’m very pleased with my purchase and even more pleased I purchased with Nissan of Lithia Springs. very pleased with my purchase and even more pleased I purchased with Nissan of Lithia Springs. More

The customer service was great! Everyone greeted me with a smile and were attentive to my needs. The snacks were a plus!! I also enjoyed the fact that I could check the status of my car's progress from the a smile and were attentive to my needs. The snacks were a plus!! I also enjoyed the fact that I could check the status of my car's progress from the convenience of my phone. I will definitely be back! More

Everyone was very professional and knowledgeable. Great interaction with the entire staff. I would definitely recommend my family and friends to visit Nissan of Lithia Springs. interaction with the entire staff. I would definitely recommend my family and friends to visit Nissan of Lithia Springs. More

Edd was Very professional and excellence service. I was very satisfied with my car. I would recommend Edd to anyone looking for a nice reliable vehicle. Thanks Edd very satisfied with my car. I would recommend Edd to anyone looking for a nice reliable vehicle. Thanks Edd More