Nissan of Lithia Springs

Everyone in the dealership seems dedicated to the customer! Ron continued to keep in touch with me, and when they couldn’t figure it out he called in to Nissan corporate. customer! Ron continued to keep in touch with me, and when they couldn’t figure it out he called in to Nissan corporate. More

I received one of the best experiences at Nissan Lithia Springs. Asia and Trey were very helpful and insightful. Asia did not pressure into making my purchase. I had received that type of experience wit Springs. Asia and Trey were very helpful and insightful. Asia did not pressure into making my purchase. I had received that type of experience with other dealerships, and was greatful to Asia for making me and my sister feel like we mattered. Although I was the one purchasing the vehicle; Aisa took the time to answer my sisters questions as well. I woild truly recommend Asia and the service that we received. Thank you Nikki Moore More

excellent got in got out. Watched TV was given the remote to change the channel if I wanted to. Bathroom was clean and the service person was very courteous. got in got out. Watched TV was given the remote to change the channel if I wanted to. Bathroom was clean and the service person was very courteous. More

I made an appointment for 10:45 checked in exactly on time. I stood in the Bay for 15min before someone checked me in. I'm a healthcare worker asked for 20% off for Healthcare Workers He gave me 15% off. time. I stood in the Bay for 15min before someone checked me in. I'm a healthcare worker asked for 20% off for Healthcare Workers He gave me 15% off. That's false advertising,if you're not going to do what is advertised then take it off the Website. More

Selange was and excellent service technician. She constantly kept me updated with calls and emails. Most importantly she was very respectfully and professional which I greatly appreciated. constantly kept me updated with calls and emails. Most importantly she was very respectfully and professional which I greatly appreciated. More

Customer service was excellent! Was able to get in and get the job done quite expeditiously. Price was fair and I was genuinely pleased with the entire experience. get the job done quite expeditiously. Price was fair and I was genuinely pleased with the entire experience. More

This dealership could use a major upgrade. The service center wait area is not as wait friendly as other dealerships. They do offer lite refreshments. center wait area is not as wait friendly as other dealerships. They do offer lite refreshments. More

I came to the dealership to see what type of value they would offer for my 2019 Volkswagen Tiguan in Mint Condition with no dings, scratches, maintenance issues, full maintenance records, and spotless inte would offer for my 2019 Volkswagen Tiguan in Mint Condition with no dings, scratches, maintenance issues, full maintenance records, and spotless interior. They had an internet ad that stated you could receive up to $4000 over KBB value for your vehicle just simply selling it to them without having to purchase an additional vehicle from them. The first individual I interacted with was Jaye, the salesperson who was respectful and kind. However, the entire experience went downhill from there. Ram Torfeh, an Internet Sales Manager, came to me and offered me 18,000. The KBB value showed $19,600 minimum as the value of my vehicle. So they came in below KBB value, which stunned me at first especially since I was expecting to come in near the $4000 over KBB as advertised that the dealership was offering. However, Ram must think I am unintelligent when he said KBB value of your car is $18000, and he kept pointing at the paperwork. The paper clearly said Black Book Value. Anyone who knows anything knows that KBB is a registered trademark specific to Kelley Blue Book and Black Book is a separate entity that dealers use. The ad that Destiny Sims, another internet sales manager had written, clearly said $4000 above KBB. Ram kept explaining to me that “you aren’t buying a car from us“ so this doesn’t count, still referring to the $18000 number (which, again isn’t KBB) and I told him the Internet ad specifically says “Even if you don’t buy from us we will pay off your loan NO MATTER HOW MUCH is owed” He disregarded my comment about his own ad, which by the way their sales person Jaye knew nothing about because they don’t even tell them how they are baiting customers to come to the dealership, and went over to “see what he can do.” At that point he came back and said “$18000” is it, that’s all I can offer and I just explained that I didn’t understand why they would so dishonestly advertise. As soon as I said that, albeit in an extremely calm voice, Adrian Bryant, a Sales Manager, walked to me and said “you are being loud” “you can go to carmax across the street.” This was by far the rudest and most unprofessional as well as disrespectful comment I have ever received from an individual who is supposed to be working in customer service. I was never loud or rude and I was a prospective customer just as anyone else in there. I work for a major Fortune 500 corporation in the commercial offices and I have worked customer service and never seen the level of disrespect and rudeness that Adrian displayed by talking down to me like I am a child. It is clear that this dealership is extremely dishonest and not about serving the customer. They violate the Nissan customer promise that is displayed in their own lobby that said “Nissan promises to market products and service honestly” I do not ever recommend purchasing a vehicle from this dealership as their dishonesty will get you into a bad situation. It was a standard bait tactic to get you there and then try to assume that the customer isn’t knowledgeable about the process in order to take advantage of them. Shame on this dealership, I will be reaching out to Nissan’s corporate offices. More