Nissan of Lithia Springs

The worse. My car was making a noise which didn’t last that long the sound. Did it daily. Come to find out they didn’t surface my rotors correctly after waiting My car was making a noise which didn’t last that long the sound. Did it daily. Come to find out they didn’t surface my rotors correctly after waiting for hours there. I bought it to Newnan of Nissan which is the same company they said the noise was coming from struts in which it wasn’t. I did tell them about the rotors and they skip over that fact and continue to say it was the struts it wasn’t because they replaced it and I still had the same noise. Took it another shop they showed me all the rotors showing me that one had a not been surface correctly: I demanded my money back from Newnan they refuse to give it to me and then refused to surface that rotar that I’ve already paid for asking me to pay him again since it’s different managers and diffent place even though it me the same company. That same manager tried to tell the bbb that he did offer to fix it for free when he didn’t he forgets that people can record him and he’s recorded telling me he’s not going too and ti pay him again. A liar!!! Thank god for recording features on cellphones. Because of lithia springs failure to do their job effectively it going through this of losing or fighting to get back my money. when ive asked for my parts on a friday assistant manger stated that they were gone and they dont have it. he wanted to return my car back on monday stating that Saturaday they couldnt look at it. All of sudden some old parts that he stated was mine magically appeared. I told him that was days later and those parts could be any ones parts. Like another shop stated how can you offer a customer parts that whenn are removed from a car that can be damaged simplly by removing them and tossing them in their dumpster or them damaging themselves.Two other shops stated that they simply dont care about their reputation or providing good customer service. youre wrong, youre wrong. Instead im getting the word out in all of newnan and the surrounding areaa by mouth and social media and the internet. The manager said that those are yours parts because you northerners have rust on under your cars. The Newnan manager which is the same comment made a racist and prejudice statement towards northerners generalizing that what northerners have. People from all over the country move to Georgia. Which means nothing nor did I ever tell him I was from up north. More

Thornton Rd, Lithia Springs Nissan absolutely SUCKS! You can call them, tell them the issue with your Nissan, get an appointment, AND A NAME of a person "to see". HOWEVER, when you get there, no one ha You can call them, tell them the issue with your Nissan, get an appointment, AND A NAME of a person "to see". HOWEVER, when you get there, no one has the appointment. The person to see has NO CLUE you're scheduled to see them. And when you tell them your issue, their answer is ALWAYS "we might not be able to fix that". It's ALWAYS BAD NEWS rather than "OH YES! We WILL take care of that"! I've been there THREE TIMES after calling first, explaining my issue, getting an appointment and a name of the person to see. EVERY TIME, the people there have NO CLUE about an appointment, nor my issue, and they give me nothing but BAD BOOGEYMAN conversations that, in essence, says, we ain't doing schitt! And, they don't. They waste your time! They ABSOLUTELY SUCK! Don't go there for even a KEY FOB!! Just saying. You've been warned. More

Everything was fine until the ink was dry on the paperwork. I have not received any callbacks from the General Manafer, Sales Manager or sales person that assisted me and my daughter. I guess tge cu paperwork. I have not received any callbacks from the General Manafer, Sales Manager or sales person that assisted me and my daughter. I guess tge customer service stops when you drive off. I will never recommend anyone to this dealership. Horrible customer service! More

Very friendly & professional. Kept me updated, checked to see if I needed anything. Awesome! Kept me updated, checked to see if I needed anything. Awesome! More

Good, wasn't that bad of a wait CLean and free snacks were a plus Great were a plus Great More

I had regular, prompt communication and stayed informed on problems as well as solutions and cost. I had a very pleasant experience with the advisor all the way through the process! on problems as well as solutions and cost. I had a very pleasant experience with the advisor all the way through the process! More

Took a long time. No updates. Had to call several times to get status. Shuttle was delayed. No updates. Had to call several times to get status. Shuttle was delayed. More

The shuttle driver was unfriendly, car smelled of sweat and fried chicken, and the windshield was cracked It took 4 hrs for the shuttle to come get me even though every time I called, they said someone was and fried chicken, and the windshield was cracked It took 4 hrs for the shuttle to come get me even though every time I called, they said someone was on the way. No one greeted me at the door- I had to chase someone to get service. The gentleman told me he would go get an answer and come right back... an hr passed by and he never came back More

It was short in time and friendly It was a little ruff to start but after some conversations and bargaining everything went well start but after some conversations and bargaining everything went well More

No It was fine. This survey is interrupting my day There is Nothing more to say This survey is interrupting my day There is Nothing more to say More