Nissan of Lithia Springs - Service Center

When I checked in, I asked what was the wait time for an oil change. I only had two hours to spare. The young lady that checked me in was awesome and she did a great job at following up with the team to mak oil change. I only had two hours to spare. The young lady that checked me in was awesome and she did a great job at following up with the team to make sure my car was done on time. When it was time to check out my service guy (Chad) had no sense of urgency at getting me checked out. I needed to be done by 4:00pm because I had to pick up my grandson from school. After checking me out they told me my car was up front but it wasn’t my car. Once we located my car parked on the back of the parking lot, they couldn’t fine my key. I was frustrated because I couldn’t pick up my grandson on time so he was waiting. Once I knew someone else could pick up my grandson I started to calm down. I went to the sales department asking to speak to a manager and they indicated that the service manager was not in and the person in charge will come and talk to me. That person never showed up. I think at one point I became a joke because a couple of sale people approached me trying to sell me a new car since they could find my key to my current car. A guy from the service team found me and said they were going to make me a new key at no charge, I responded with I hope they don’t think I’m paying for a new key. Chad finally came up to me and communicated the same information about the new key. After this ordeal was over Chad inform me to bring my spare key to the shop because its needs to be programmed to my car, when my car is on empty he will give me a tank of gas and he will have my car detailed. I being dealing with the dealer ship for a long time and I have had some issues in the past, but this is the worse. More

Chad was extremely considered with all my concerns. He made sure I had the answers to my questions, and he made sure he went beyond what was expected. I do Wish that my engine light didn’t come bac He made sure I had the answers to my questions, and he made sure he went beyond what was expected. I do Wish that my engine light didn’t come back on after I left, and the tire light still come on as I have no air in my tires. Tires were rotated and filled with air. After my oil was changed, a sticker was not placed on my window to let me know when my next service will be. This is done on each service to help me know when my next change is due. More

I received great service! The staff was helpful and courteous. I will return for my next service. The staff was helpful and courteous. I will return for my next service. More

Very nice staff. Wait was a little long on a Saturday but service was impeccable! Thanks guys for good work. Can’t wait to trade in for a new vehicle Wait was a little long on a Saturday but service was impeccable! Thanks guys for good work. Can’t wait to trade in for a new vehicle More

Service Center still need work in being efficient and attentive. Also the waiting room is in adequate. attentive. Also the waiting room is in adequate. More

They car spent 3 weeks in shop. I did not get updates, until I called for updates. Even then takes hours, at times days, to hear back. I did not get updates, until I called for updates. Even then takes hours, at times days, to hear back. More

Even though they were short staffed they works really hard to make sure my service was great hard to make sure my service was great More

I need it to have my engine check, and I had an appointment, I was in and out within my time frame...fantastic work appointment, I was in and out within my time frame...fantastic work More

They treat you like family. They got a he work done in a timely matter. I recommend anyone to come here They got a he work done in a timely matter. I recommend anyone to come here More

Everyone has to be on the same page cause I be getting different responses from different people in the same dealership. It’s hard to see who is the one giving you the CORRECT information. different responses from different people in the same dealership. It’s hard to see who is the one giving you the CORRECT information. More