Nissan of Lithia Springs - Service Center

I took my wife's 2017 Nissan Rogue in for a simple warranty service on March 12th. Lithia Springs is out of the way for us. We Live in Kennesaw, but having paid for the extended dealer & manufacturer warranty service on March 12th. Lithia Springs is out of the way for us. We Live in Kennesaw, but having paid for the extended dealer & manufacturer warranty my assumption has been that... the dealer SHOULD be the safest place to take my car, while it's still covered. After waiting 2 hours for an oil change I drove about 6 miles and stopped for gas. When I turned to see which pump that I was parked at, there was smoke coming from under the hood. I opened the hood and there was probably a half of a quart of oil visible on the intake manifold and the fill cap was missing. I contacted my service writer and asked for a tow truck & loaner car,...which they did provide. But, My car was not ready for pickup until February 8th. What's even worse is the fact that I could not get my service writer on the phone for over 2 weeks after the initial appointmen/incident... and NO ONE ELSE WOULD HELP! They will never touch my vehicle again!!, period. Typically I either give reviews that are positive, even if the service wasn't great, or simply don't write a review. BUT THIS WAS, WITHOUT A DOUBT, THE WORST CUSTOMER SERVICE EXPERIENCE THAT I HAVE EVER FELT THE NEED TO REPLY TO. I HAVE NO FAITH IN Nissan of Lithia Springs More

The staff was very helpful and informative with my visit at the Thornton Road Lithia Springs dealership. at the Thornton Road Lithia Springs dealership. More

The effect and care that they have put into making sure my car was up and running was great my car was up and running was great More

The staff was very friendly, professional and helpful, the waiting area was clean. The service tech kept me informed the waiting area was clean. The service tech kept me informed More

This time receiving services here was a GREAT one. Ms. SHAQ was AMAZING! She took care of me from the very start to the end, in a PROFESSIONAL way. She made sure ALL my needs were met. Continue the GO SHAQ was AMAZING! She took care of me from the very start to the end, in a PROFESSIONAL way. She made sure ALL my needs were met. Continue the GOOD work Ms. Shaq. More

I never have to wait to speak to anyone. Everyone is always nice, I never feel pressure to buy extra services. I can't say enough nice things about my experiences here. always nice, I never feel pressure to buy extra services. I can't say enough nice things about my experiences here. More

Clean and friendly. The service was very quick. The status update on the screen in the waiting area was very useful. status update on the screen in the waiting area was very useful. More

Came to replace battery they refused to give any kind of consideration to my current warrant in the end not giving me any good service and also not replacing a proven bad battery consideration to my current warrant in the end not giving me any good service and also not replacing a proven bad battery More

Great customer service. They were able to drive me home after dropping my car off, and delivered my car to my house after service. after dropping my car off, and delivered my car to my house after service. More

I purchased my vehicle in Union City in July. I moved to Lithia Springs and just had my first oil change and vehicle inspection. The service was exceptional!! Lithia Springs and just had my first oil change and vehicle inspection. The service was exceptional!! More