Nissan of Lithia Springs - Service Center

Wonderful experience! Chad took great care of me and was helpful with explaining everything regarding my service needs and when I should return for further maintenance. helpful with explaining everything regarding my service needs and when I should return for further maintenance. More

Suckered me on repair. Told me 500 on antena. Wanted to save money so he checled if I could use my scratched cover. They said no I would pay 500ish for the whole thing which included labor. Got there and save money so he checled if I could use my scratched cover. They said no I would pay 500ish for the whole thing which included labor. Got there and they.charged me a thousand dollars. Reduced it.to 750. I.realized they put the old scratched cover back on. I.called and told him what he.told me about they.couldnt separate pieces. He gave.me.a.crap story and reduced labor again by 100. Charged me more than what I.got. never ever will I.trust your dealership. Taking.advantage of people who buy 50000 vehicle from you. Tried to charge me 1000 for an antenna. No faith in you whatsoever. Think.I will tell.EVERYBODY i know More

I think they need more training, took my car the broke something that wasn’t broke something that wasn’t broke More

Great staff, very professional, hard working and informative to its patrons. Keep me abreast of the issues and concerns of my vehicle and the cost to make these repairs. informative to its patrons. Keep me abreast of the issues and concerns of my vehicle and the cost to make these repairs. More

Great service, very helpful, my car came back perfectly fine, it was overall a good experience fine, it was overall a good experience More

Chad was my advisor. Fast accurate service. Great customer service skills. Snacks were provided. Waiting area was neat and clean. customer service skills. Snacks were provided. Waiting area was neat and clean. More

Yhe service was Good and efficient! I will continue to get my car serviced there. get my car serviced there. More

Tried to call to set up an appointment, but could not reach anyone. This was Dec 31, 2021. Left voicemails, and got no call back after waiting days. I ended up having to drive there and then had to drive reach anyone. This was Dec 31, 2021. Left voicemails, and got no call back after waiting days. I ended up having to drive there and then had to drive back home because there were no open appointments that day. Left my car on a Friday, and it was ready the next day, but I wasn't able to pick up my car that day. Bud was my advisor and let me know that he would not be there on Monday. So instead of texting like usual, I called on Monday to get a shuttle to pick me up to get my car, and could not reach anyone. I pressed 0 to get to a person, and I explained to her how I know the extension I need to go to, it's just no one is picking up. I let her know my car is ready, and I just need a shuttle to come get me so I can pay for the service and pick it up. I asked if there was anyone near her that she could ask for me. The lady transferred me to the same extension that I just told her no one was picking up at. I called again, and she was very rude with me, she cut me off and said all she could do was transfer me because she is in a different building. I didn't know that. I thought I was calling the Nissan dealership where my car was. There was no need to be rude, especially when I wasn't even angry or impolite. I kept calling and went to "parts" and luckily he had great customer service and was able to get Chad on the phone. There was no shuttle that day and no one was able to come get me to pick up my car. He offered I take an uber and they take off the amount from the service price. I decided to wait for my sister to take me instead. I arrived around 6pm and paid for the services. But when I got in my car, I noticed it was very shaky. My car wasn't like this before. I went back in and spoke to Cas, and asked him to come out and see if he notices the shaking, too. He agreed it was indeed shaky and left a note for Bud, the advisor I was originally dealing with. The next day, I had no calls or texts from Bud, so I texted letting him know what happened. He said I could bring it any time that week in the morning. Friday morning, my car wouldn't start. I tried to jump it, but it didn't work. I texted Bud to let him know, and he said they had a tow service, but he didn't have the contact info with him. I expected him to find that info and solve the issue, but instead I got my car towed to the Nissan dealership myself. I rod along, and when I got there, I spoke to Bud, letting him know what happened. He said they would look at it that day (Friday). I dropped it off around 10am. I asked if I could wait on it, and he said I should probably go home. The shuttle took me home. I waited a couple of hours and tried calling, and could not reach anyone. I kept trying and then got someone who told me they were looking at my car. I waited a couple more hours. I haven't heard any updates. I tried texting Bud, but an automatic response came immediately saying that my response couldn't be delivered because there were two open repair orders. I waited some more and then got a text from Bud at 6pm saying he was leaving and that they would do a full diagnosis tomorrow. I figured since I already paid and my car was given back to me "repaired" when it wasn't that I would have priority. I missed work that day. This was unnaceptable, but I had no choice. I called again and went to "parts" and was able to speak to someone, but they said I would have to leave the manager a voicemail. I let her know that I have left voicemails in the past and have gotten no response. She ensured that she would make sure they check the voicemail. The next day, I got a text from Bud explaining that the technician crossed ground wires that were connected to the wrong contact points, which explained the shakiness and why it didn't start. I rode the shuttle to the dealership, and spoke to Bud letting him know how I wasn't able to reach him all day Friday and how I only got communication at 6pm. He aplogized and he was unaware that I wasn't able to respond. I have been a customer for a long time, I give 1 star because communication with this dealership has always been a problem and there is always an issue. But also because I was given my car back when it was in worse condition. I understand mistakes happen, but I was not treated as an urgency. And when I asked if there was anything I could get, such as a discount, I was told I could get a free future oil change. I asked if there was a manager I could speak with and was told he left at 12. I asked Bud if he could have Ron call me when he can. It is Tuesday at 4pm and I have not received a call from Ron. I am just very unhappy with the overall experience. More

Service was quick and precise. Dealer was nice and friendly. Had great conversation with cashier friendly. Had great conversation with cashier More

Fast, reliable service. Was greeted quickly, and my oil change only took twenty five minutes. change only took twenty five minutes. More