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Nissan of Lithia Springs - Service Center
Lithia Springs, GA
3,234 Reviews
3,234 Reviews of Nissan of Lithia Springs - Service Center
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November 19, 2020
CURTIS is my All-Star service rep. He always addresses my concerns, and offer recommendations as necessary. He offers me a ride home (and pickup when done) so that I don’t have wait on car. concerns, and offer recommendations as necessary. He offers me a ride home (and pickup when done) so that I don’t have wait on car. More
by Derrick Cantrell
Verified CustomerEmployees Worked With
CURTIS
November 19, 2020
The staff is exceptional. They are professional,courteous and knowledgeable. Service is great and consistent. I am glad to be a customer and is more than happy to recommend family and friends. and knowledgeable. Service is great and consistent. I am glad to be a customer and is more than happy to recommend family and friends. More
by PKIMLIL
Employees Worked With
Fred
November 18, 2020
The customer service is great and the wait was short. I have a very positive experience. I will go back for my next service appointment. have a very positive experience. I will go back for my next service appointment. More
by KELLYMARIE.BENEFIELD
Employees Worked With
Ron Stone, Paul Phillips
November 18, 2020
This experience was great! I always get amazing service when I visit. My son is turning 15 and we are thinking we want to purchase another Nissan. when I visit. My son is turning 15 and we are thinking we want to purchase another Nissan. More
by SHEIAGIBBS
Employees Worked With
Ron Stone, Paul Phillips
November 17, 2020
Service team was professional and took the time to explain new policies and procedures. Selange answered all my questions and made me feel comfortable about my service. explain new policies and procedures. Selange answered all my questions and made me feel comfortable about my service. More
by KD1CUYLER
Employees Worked With
Selange
November 17, 2020
Everything went good once we detected what my problem was took me a couple tries but they kept working with me until problem was resolved took me a couple tries but they kept working with me until problem was resolved More
by ERICDOUGLASWILSON
Employees Worked With
Rod, Byron Fullove, Ron Stone, Tom C Williams Jr
November 17, 2020
I made an appointment to have my oil changed and arrived 15 minutes early. Upon my arrival I was checked in and shown to the seating area. After waiting on my vehicle for 2 hours I sought out my service adv 15 minutes early. Upon my arrival I was checked in and shown to the seating area. After waiting on my vehicle for 2 hours I sought out my service advisor and was informed it would be another 30-45 minutes and then asked “Why? Do you have somewhere to be?” Which I felt to be very rude and invasive. He then said that they get busy on Fridays which I understand, but it should not take 3 hours to get an oil change, especially with an appointment. After another hour I was approached by my service advisor again, this time informing me that the tech working on my car had damaged 2 studs/lug nuts and the parts would need to be ordered. I was given a loaner vehicle at no charge. The following day I called at 9:40am to see if the parts arrived, the receptionist informed me that she had left a message for my service advisor and that he would call me back. I called again at 1:40 and was transferred to someone else who informed me that my service advisor wasn’t working that day and that my vehicle would be ready at 3pm. I arrived to pick up my vehicle and all employees I encountered were very courteous and prompt. I asked for a copy of the work done on my vehicle and was informed that the service advisor had failed to complete the paperwork the prior day and he would have to email it to me on Monday. I still have not received an email with this information. Upon arriving home I noticed that my vehicle had dirty/greasy handprints all over the hood and the service sticker on the windshield had been replaced, but placed in a different spot and the residue from the original sticker was still visible. While I am grateful for the complimentary loaner car, I do feel that my vehicle could have been at least washed to get rid of the dirty handprints. The comments made by the service advisor and his lack of customer service are unacceptable to me. Additionally, a wait time of 3 hours for an oil change is completely unacceptable when a customer has an appointment. More
by DECLINED0
Employees Worked With
Collin
November 17, 2020
The service I received was exceptional. I travel from Union city to the Lithia springs service center. Do to customer service and loyalty. Thank you Union city to the Lithia springs service center. Do to customer service and loyalty. Thank you More
by ROMELIAGREEN
Employees Worked With
Ron Stone, Paul Phillips
November 17, 2020
I had an appointment and it was still a 2 hour wait and I wasn’t told until after giving over my car. there wasn’t sufficient seating fir the number of people there to socially distant. I sat outside until wasn’t told until after giving over my car. there wasn’t sufficient seating fir the number of people there to socially distant. I sat outside until a family or two cleared out. Complimentary Car Wash or Wash and Vacuum? Or even car detail at discounted rate. More
by Tracie Green
Employees Worked With
Ron Stone, Paul Phillips
November 16, 2020
Not a Happy camper right now. Service advisor had me buying a service package on 11/14/2020 that I really did not need so now I am been given the run around to cancel and get my funds back. buying a service package on 11/14/2020 that I really did not need so now I am been given the run around to cancel and get my funds back. More
by ANNISEJONES19
Employees Worked With
Curtis Cortijo, Sam Douglas
