Nissan of Lithia Springs - Service Center

Disappointed!! Dropped off the evening before. I was scheduled for 8:00 am the next day. At 12:40 pm Saturday no call, so I called the service consultant Fred Foster on his direct number, the call rolle scheduled for 8:00 am the next day. At 12:40 pm Saturday no call, so I called the service consultant Fred Foster on his direct number, the call rolled over to someone that took my name and number and said he would give him the message. At 2:00pm my husband and I went to the dealership to see if my vehicle was ready. As I walk up to service I see several employees from the garage just hanging out and my vehicle sitting parked with not being serviced. I spoke to Fred I told him that I left a message for him to call me to get an ETA of when my vehicle would be complete. He said he didn’t get the message, but that I would be ready in 45 minutes. He calls at 3:05 for me to come back. I get back he goes over everything I get in my vehicle to leave. No keys... he said they are in the cup holder. They weren’t. He looks for them for about 5-7 minutes before he checks the garage where someone back there had them. This was not a very good impression for me coming for the first time. I have moved to Douglasville so this location is closer to me than going all the way to Marietta where I always go. With this experience, I’ll just have to take that drive. Definitely not happy, my whole Saturday was wasted. I just wonder if I hadn’t showed if my vehicle would’ve been serviced at all that day. More

service has been prompt, professional, and quality. Communication is great. Clear and willing to make things as easy as possible. Texting and following up without prompting Communication is great. Clear and willing to make things as easy as possible. Texting and following up without prompting More

Very professional good customer service the wait was long honor the coupon think they should continue with more of the same for there customers send out more service coupons honor the coupon think they should continue with more of the same for there customers send out more service coupons More

My service was great, got to use my coupon too for some additional services. I always use them for my oil changes, and routine maintenance. additional services. I always use them for my oil changes, and routine maintenance. More

This is where I purchased mt Altima in 2006 and I find the employees I've interacted with have always been very professional and I wii continue to have my vehicle serviced there. the employees I've interacted with have always been very professional and I wii continue to have my vehicle serviced there. More

Fred was awesome with showing and explaining all recommendations. I plan on coming back to this location for my next service. I appreciate everything. Bernadette was very informative as far as givin recommendations. I plan on coming back to this location for my next service. I appreciate everything. Bernadette was very informative as far as giving me info about promotions going on. Thanks a lot! 😊 More

very professional, friendly atmosphere and the customer service is great, would recommend anybody that’s looking for a car to Nissan Lithia Springs, keep up the great work. service is great, would recommend anybody that’s looking for a car to Nissan Lithia Springs, keep up the great work. More

Excellent Service! Reasonable Prices! Fred is very knowledgeable and honest. He takes the time to explain everything to your understanding. I was a little hesitant about coming here but now I am a sa knowledgeable and honest. He takes the time to explain everything to your understanding. I was a little hesitant about coming here but now I am a satisfied and returning customer. This is my second visit. So far, so good. 😉. Keep up the good work! More

I am glad I chose Nissan of Thornton road I have been really impressed the service department truly one same you arrive they treat you with lots of love smile and know their job please continue to treat really impressed the service department truly one same you arrive they treat you with lots of love smile and know their job please continue to treat them good they really deserve it and thank for the coupon fast service and the best snacks thank you for all the staff as this dealership please keep the hard work up again thank you Estelle Johnson Askew . More

Very courteous and accommodating. I look forward to doing it is with this dealership again. The wait time the service was completed as promised. Thank you For your inquiry. it is with this dealership again. The wait time the service was completed as promised. Thank you For your inquiry. More