Nissan of Marietta - Service Center

Had my car towed to this facility and they inspected/diagnosed it as needing a new transmission and engine. I said fine I have a warranty with endurance and you will need to prove that to them inspected/diagnosed it as needing a new transmission and engine. I said fine I have a warranty with endurance and you will need to prove that to them and they will pay. Endurance asked Nissan to provide them with their inspection report and they would repair and cover the replacement of the engine and transmission OR pay me for the car. Mind you we are the original owners of this 2002 Nissan Maxima and this dealership has maintained and done ALL work on the car. Two weeks later my warranty company had not received the inspection report from Richard Philadelphia the service advisor. I called repeatedly and he never answered the phone. One evening I called from house phone and he picked right up and began to overtalk me saying he did send the report over and suggested the next day @10 am we get the warranty company on the phone and do a 3way call to prove it. I said cool that sounds good, I asked him to email the report directly to me while we were on the phone….then comes the I can’t do it now I’m late I need to get home. I said ok first thing tomorrow at 7 am e-mail me the report and confirmed he would call me at 10 so we could get the warranty company on the phone. He said he would do so. Well no report was EVER sent me and he did not call at 10 when I tried to call him no answer. So after 16 days sitting there, my car did not get repaired and no report still to this day. I had my car towed back to my house and not only did the tow truck driver crank it drive it up on the rack, when I drove it no engine problems.. beware these ppl are desperately trying to make money even taking advantage of long time customers. I have No intentions of ever buying another Nissan BECAUSE of their service departments over the years being shady.I share this publicly and with my friends family and co workers to stay away from Nissan once they sell you the car you fall in the hands of their crooked service folks. More

VERY GOOD CUSTOMER SERVICE; VERY NICE PERSONS; CLEAN WAITING AREA; I WILL RECOMMEND THIS DEALERSHIP TO MY FRIENDS OR NEIGHBORS WAITING AREA; I WILL RECOMMEND THIS DEALERSHIP TO MY FRIENDS OR NEIGHBORS More

Always great service! Very knowledgeable employees in both sales and maintenance area. Clean waiting room. Thanks Very knowledgeable employees in both sales and maintenance area. Clean waiting room. Thanks More

Great Service. Richard was very informative and helpful. Reviewed all issues and option with me in a very professional manner. Richard was very informative and helpful. Reviewed all issues and option with me in a very professional manner. More

Clean, friendly, helpful, stayed late to get my vehicle fixed and back on the road!!! fixed and back on the road!!! More

Stephen Valesquez was very professional, courteous and friendly! I have recommended this dealership and service department to my friends and will continue to do so. Keep up the good work😊‼️ friendly! I have recommended this dealership and service department to my friends and will continue to do so. Keep up the good work😊‼️ More

excellent service and knowlegble employees love coming to this dealershipand will recommend it to my freinds this dealershipand will recommend it to my freinds More

It is always a pleasant experience and is usually a timely job. I have dealt with Stephen and he is very good at making you feel welcome. timely job. I have dealt with Stephen and he is very good at making you feel welcome. More

Great Dealership Always have a great experience with The Service Advisors & Service Department Thank you The Service Advisors & Service Department Thank you More

They work very hard on customer satisfaction, however, on this appointment they fell a little short. I saw that my vehicle service was complete and in the bay awaiting pick up and I alerted an agent that I this appointment they fell a little short. I saw that my vehicle service was complete and in the bay awaiting pick up and I alerted an agent that I thought my car was ready. I sat there looking at my car for 30 minutes. I was glad I did not have to work that day but customers would rather not just sit in a service area for no good reason wasting time. Other than that everything was great! More