Nissan of Richmond - Service Center

Service Department is fine, the oroblem involves Fran in Finance. I will never purchase from you again because of her arrogance. Nasty and unprofessional, why someone like that you have in a position to d Finance. I will never purchase from you again because of her arrogance. Nasty and unprofessional, why someone like that you have in a position to deal with customers is beyond me. She should not deal with customers. We were issued plates when we bought our 2020 Murano. Was sent new plates six months later without explanation. We called your company and never received a call back. Therefore, we turned them in to dmv. We the. Found out the original plates has never been registered to is and were no good. We asked for new plates and instead have to go to dmv and register our car and get new plates. We paid for this service when we bought. It should not be our problem. Brooke was to issue us a letter back in December incase we were pulled over again to show we owned e car. She never did. Fran was totally arrogant and rude and could've care less. She needs to work in a back room away from your customers. On my facebook you will see where others have complaints against her. Very sad situation to have a No It All dealing with the public. We came for service and to deal with license - at least Phil in service was customer friendly More

I came in to get an oil change and an inspection done . My wait time was reasonable around the time they quoted. Very thorough with communicating the work that needed to be done My wait time was reasonable around the time they quoted. Very thorough with communicating the work that needed to be done More

I can honestly say that I’m happy with this dealership I’m always able to get my car service with or without a appointment I’m always able to get my car service with or without a appointment More

I have always received excellent attention, this is the second vehicle I have bought from Nissan and I am happy and grateful for your attention and help second vehicle I have bought from Nissan and I am happy and grateful for your attention and help More

They had my car for six days I was giving the run around one person saying car almost done one day then on the six day car hadn’t been worked on one person saying car almost done one day then on the six day car hadn’t been worked on More

Great please to buy a car or truck service is on point also Would recommend them to any car or truck buyer honest service evaluation too also Would recommend them to any car or truck buyer honest service evaluation too More

Very friendly and top to the pointAppointment was given Very friendly and top to the point Appointment was given right away without me waiting for days. I like that quick service. It was so cold and that h Very friendly and top to the point Appointment was given right away without me waiting for days. I like that quick service. It was so cold and that hot cup of chocolate warmed me up. More

It’s much appreciated the way Richmond Nissan Service keeps my car running well. They are thorough with multi-point inspection and courteous when explaining the service. Washing the car afterwards is a keeps my car running well. They are thorough with multi-point inspection and courteous when explaining the service. Washing the car afterwards is a thoughtful way to complete the service. More

Came for an oil change and was very pleased by my entire visit. I was greeted quickly and warmly, I was made sure to know about how long the process would take and it was correct almost to the minute. Very visit. I was greeted quickly and warmly, I was made sure to know about how long the process would take and it was correct almost to the minute. Very impressed. More

Awful experience. I was verbally told one thing was wrong and the when I picked my car up it was another. Left instead of right. and the when I picked my car up it was another. Left instead of right. More