Nissan of Rivergate

Excellent Customer Service Experience I had an appointment to get my truck service for an oil change in May 2015. Upon my arrival, the service advisor came to my vehicle, greeted me by nam I had an appointment to get my truck service for an oil change in May 2015. Upon my arrival, the service advisor came to my vehicle, greeted me by name and provided me an estimated time that my truck would be ready. The service department is clean, the staff is courteous and professional. When I left the service department, I was escorted to my truck by an employee, wished me a pleasant day, and gave me service coupons that NEVERTHELESS expire. Nissan of Rivergate will be the only place that I will take my truck to get serviced --Danielle Gaines More

Service Center Very professional staff of caring people who are committed to customer service and quality care. I was also very impressed with the timely manner in w Very professional staff of caring people who are committed to customer service and quality care. I was also very impressed with the timely manner in which my car was serviced. More

Sharon's tire issues I was having a problem with tire pressure. The gentleman at Nissan put air in the tires and wished me a great day. The very next day the tire pressu I was having a problem with tire pressure. The gentleman at Nissan put air in the tires and wished me a great day. The very next day the tire pressure light came on again. I took the car back to Nissan and they found a puncture in the tire. They fixed the problem right away. They were friendly, courteous and very thoughtful in their explanation about the tire. Sharon Melton More

Had service appt. And tire rotation My car was taken immediately and was completed in a timely mannor. Everyone I spoke to was extremely pleasant. I am planning on returning to this d My car was taken immediately and was completed in a timely mannor. Everyone I spoke to was extremely pleasant. I am planning on returning to this dealership on the future. More

Best car service I ever experienced! The title says it all, I had working done wrong on my 2012 Nissan Maxima SV and they called got me a refund so I didn't need to pay twice for the work The title says it all, I had working done wrong on my 2012 Nissan Maxima SV and they called got me a refund so I didn't need to pay twice for the work. They went the extra mile More

Great Service I love taking my car to rivergate Nissan. I all ways get great service. :) great great service. Overall they took very good care of me. I love taking my car to rivergate Nissan. I all ways get great service. :) great great service. Overall they took very good care of me. More

Excellent Service Glenn was extremely helpful, friendly, and outgoing. He made my experience with rivergate nissan very pleasant. Because of this experience I will be Glenn was extremely helpful, friendly, and outgoing. He made my experience with rivergate nissan very pleasant. Because of this experience I will become a lifelong customer and my nissan needs will be met by Nissan of Rivergate. Everything was expectional, all the way down to the expected wait time and donuts and coffee. It would be nice if you guys could add a free car wash with oil changes. Thanks, Gracie Grandberry-Kloutse More

Multiple car needs My car needed many different maintenance jobs done. Robert did a wonderful job taking the time to explain what was absolutely necessary and what could My car needed many different maintenance jobs done. Robert did a wonderful job taking the time to explain what was absolutely necessary and what could wait. He was always kind and personable. I will be back. More

Great Service Everyone here is very friendly and got task completed in a timely manner, it was a very clean environment and they were willing to answer any question Everyone here is very friendly and got task completed in a timely manner, it was a very clean environment and they were willing to answer any questions or concerns you had with the overall service. More

Great overall service Overall service is top notch. This is by far the best dealership I have ever done business with in terms of service or sales (both current vehicles f Overall service is top notch. This is by far the best dealership I have ever done business with in terms of service or sales (both current vehicles for our family were bought from this dealership). Service writers (Betsy Newman and Garret Daniel) are friendly, efficient, and proactive. The mechanics are very competent and efficient in routine maintenance and major repairs. Cashiers office is friendly and efficient to get you out the door. Waiting room environment is very comfortable, but other options (shuttle service, drop-off service, etc.) are available for those with schedule demands. Parts department is good, but suffers in terms of communication. I have ordered a part online at the beginning of the year and received feedback neither by email nor phone call nor phone message from the parts department. When I stopped in to check on the order status 6 weeks later, then I found out that the email that was sent by the parts staff 3 weeks prior was not being allowed out of their email servers for some reason ... thus I never received it. In the body shop, the gentleman who does the repair estimates is not very interactive and probably the least friendly person at the dealership ... though he is certainly capable of doing his job. I have not had any repairs done by the body shop yet to date. More