Nissan of St. Augustine - Service Center

Terrible service department Worst experience at a Nissan dealership I have ever had. I have had Nissans for past 15 years. Went to this dealership for oil change/tire rotation an Worst experience at a Nissan dealership I have ever had. I have had Nissans for past 15 years. Went to this dealership for oil change/tire rotation and to fix my squeaking brakes. Brakes have been making noise for couple months. Was told from a different dealership it would take a few hours to fix and they couldn't fit me in. I elected to drop it off at this dealership last night and pick up later today which would give plenty of time. They called first thing this morning which was great. I asked what they did with the brakes. They said they saw nothing and couldn't do anything. I told them it has been going on for awhile. I asked if they test drove it. Was told yes. Went to dealership and specifically asked how they test drove it because the mileage in was same as mileage out. The incompetent women I was dealing with said they drove across the parking lot. I said so maybe they got to 10mph. That wouldn't replicate it. It needs to be at a street speeds. Manger then came to apologize but looked like dear in head lights. I said I would bet it will make noise when I leave. Sure enough, I make a good brake at end of dealership drive and made noise as I said. Will never come back to this place again. More

Superb customer services thank you Cynthia For your great customer service and for taking care of the maintenance of my vehicle I will recommend Nissan to my friends thank you Cynthia For your great customer service and for taking care of the maintenance of my vehicle I will recommend Nissan to my friends More

Prompt, courteous service! Called Service (Mark) as I was near the dealership when my oil change light came on and he was able to accommodate getting my car in while I was in th Called Service (Mark) as I was near the dealership when my oil change light came on and he was able to accommodate getting my car in while I was in the area (I live an hour away). Then he had me on my way within an hour, so I was very appreciative of the friendly & prompt assistance! More

Pleasant wait I brought my car into the dealership for an oil change and tire rotation. I was told that it would take about an hour. I told a salesman that I had wo I brought my car into the dealership for an oil change and tire rotation. I was told that it would take about an hour. I told a salesman that I had work to do and I was directed to a table on which to work. A pleasant salesman, Cedric, began talking to me and we had a most pleasant discussion. This young man made my experience memorable and the time passed very quickly. The car was completed in 45 minutes. I was almost disappointed as I was enjoying the banter with Cedric. When it's time for a new car, I will certainly look for him to be my salesperson. I even took some of his business cards to share with my friends who might be looking for a new vehicle. More

Service The staff is always friendly,professional and courteous. After the hurricane my house was destroyed. Mark made my oil change cost nothing with my Niss The staff is always friendly,professional and courteous. After the hurricane my house was destroyed. Mark made my oil change cost nothing with my Nissan points! What a welcome surprise in the midst of a bad situation. More

Excellent Service! Another excellent service. Mark is the best! Had us in and out! Also went on line and chatted w rep who told us of the current specials. Ended up gett Another excellent service. Mark is the best! Had us in and out! Also went on line and chatted w rep who told us of the current specials. Ended up getting half price service. More

Spectacular Anytime you have fantastic customer service plus reasonably priced maintenance, your going to always produce satisfied customers. Between the parts pe Anytime you have fantastic customer service plus reasonably priced maintenance, your going to always produce satisfied customers. Between the parts personelle and the service writers I was always a priority and important. I would be telling everyone about this dealership. More

Excellent every time Mark Rogers is an amazing service associate. Always is happy to help and makes sure everything gets done properly. Always veru friendly .Everything Mark Rogers is an amazing service associate. Always is happy to help and makes sure everything gets done properly. Always veru friendly .Everything was great. Thank you. More

Excellent Service department is awesome always bring my car there Cynthia is awesome and Glenn the tech is awesome.. car was ready when promised....wouldn't go Service department is awesome always bring my car there Cynthia is awesome and Glenn the tech is awesome.. car was ready when promised....wouldn't go anywhere else for service.... More

Fast, friendly, professional Do not recall her name, works in service center, very professional and detail oriented. Recommend to friends and family to use this center for there v Do not recall her name, works in service center, very professional and detail oriented. Recommend to friends and family to use this center for there vehicles More