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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,442 Reviews

2,442 Reviews of Nissan of South Bay - Service Center

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August 30, 2023

Good service however parts are way overpriced and prices need to communicate upfront not lastminute More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Nissan of Torrance responded

Hello Will, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 29, 2023

Very satisfied and efficient, I got my vehicle as they promised , right on time , thanks a More

by mariobarrague_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Sep 03, 2023 -

Nissan of Torrance responded

Hello Mario, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 28, 2023

Manny was absolutely fantastic! He took great care of my and my vehicle. Thank you More

by BIANCAMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 01, 2023 -

Nissan of Torrance responded

Hello Bianca, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 25, 2023

2 hrs for oil change and check points too much Did not tap fluid properly did not delivery print of check points for persanal records More

by FLORESRAMON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Aug 30, 2023 -

Nissan of Torrance responded

Hello Ramon, we are disappointed to hear that you did not have a more positive experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. I will have your Advisor contact you to go over anything that may have been missed. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 24, 2023

This dealership takes extremely to long to service vehicles even for just an oil change ur sitting g for almost 3 hours even with an appointment. It's ridiculous !!! More

by CARTEL2227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Aug 30, 2023 -

Nissan of Torrance responded

Hello, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for bringing this to our attention. We will work diligently to improve our wait times. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 24, 2023

My experience with Nissan of Torrance has been a positive pleasant one. Five Star Award. More

by PEDRO.CARRANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R. Burns One Stop Shop
Aug 30, 2023 -

Nissan of Torrance responded

Hi Pedro, thank you so much for your positive comments about Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 23, 2023

The manager David solved the problem. The miscommunication with the service rep was fixed immediately More

by sanders211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David (manager)
Aug 26, 2023 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We hope to be of service to you again in the future. Best wishes, Nissan Of Torrance

August 23, 2023

This doesn't reflect Torrance Nissan in anyways. However my 2012 Murano with mear 52700 Miles required CVT Transmission replacement and Air Conditioner Blower had to be replaced as well. I ended u More

by muraliiyer50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Aug 26, 2023 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Please don't hesitate to reach out to us if there's anything more we can do! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 22, 2023

If they show you a dirty car and tell you they washed it, can you trust that they did the work they claimed they did? More

by SNCLV51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Aug 26, 2023 -

Nissan of Torrance responded

Thank you for taking the time to tell us about your recent service visit. We do apologize if your car was not properly washed or washed at all. We do have a process after service is completed, and your advisor should have made sure your vehicle was clean before making that statement. We do have a 3rd party company taking care of our car wash department and also in the process of making changes to better serve our customers. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 22, 2023

This was my first time at Nissan Torrance, we recently relocated from Las Vegas, NV. Had following issues: 1. Car wasn't washed when it was delivered for pickup after completion of service 2. Car had a More

by link2viki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Aug 26, 2023 -

Nissan of Torrance responded

Hello we are disappointed to hear that you did not have a more positive experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

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