Nissan of Van Nuys

Genesis was nice enough. She is doing her job. However, the experience at the dealership was not positive. The car had its engine light on and we brought it in to see why. She is doing her job. However, the experience at the dealership was not positive. The car had its engine light on and we brought it in to see why. Just to even look, there was a $210 fee. All they did was look at the oil and take a few pictures. Hardly worth the fee charged!!! The result was that the oil was in bad shape, hadn't been serviced lately and had sludge. Keep in mind, the car is at 29,000 miles and 4 years old. The recommendation was an entire new engine. After we declined that offer, we picked up the car and were told that after consulting a service manager, they could perhaps try and salvage the engine for a starting fee of $600. We took the car to another place and had the oil cleaned up and changed for $100. When told about the recommendation to replace the engine, the entire shop was appalled. We feel like we were definitely taken advantage of and extremely disappointed. We have two Nissans. Not a nice experience for loyal customers. We will be contacting the service manager and Nissan to let them know. More

I have always found my service needs to be extremely well taken care of. All of the staff is friendly and helpful and very supportive and Nazario Sanchez has been the most helpful and supportive with all o taken care of. All of the staff is friendly and helpful and very supportive and Nazario Sanchez has been the most helpful and supportive with all of my service needs concerning my 350Z. He is not only a consummate professional in guiding me through all that we need to do but explains very clearly every step of the way why we are doing it, just great. More

They are the best ! very helpful people ,with knowledge about their work. Fast correct, service. very helpful people ,with knowledge about their work. Fast correct, service. More

Absolutely a great experience at Nissan of Van Nuys every time. Have bought all my Nissans there and would not go anywhere else. Definitely recommend Nissan of Nuys. Thank you Alexis for being so professiona time. Have bought all my Nissans there and would not go anywhere else. Definitely recommend Nissan of Nuys. Thank you Alexis for being so professional. More

Thank you to all the employees of Nissan Of Van Nuys They’re very nice and take care my Nissan Rogue They’re very nice and take care my Nissan Rogue More

Gabriela is an amazing person who cares about the customers. Gives a lot of help and feedback. customers. Gives a lot of help and feedback. More

Came in without an appointment and they were able to complete an oil change within 2 hours. complete an oil change within 2 hours. More

I went for synthetic oil change they put only half of oil in the engine and did not put the next service due or mileage in the engine and did not put the next service due or mileage More

I was very impressed with the service given to me by Gabriela Gamboa. She was very friendly, efficient and professional. She gave me clear explanations why, instead of just fixing the light for the tire Gabriela Gamboa. She was very friendly, efficient and professional. She gave me clear explanations why, instead of just fixing the light for the tire pressure, my 2085 Nissan Sentra needed much more service. The end result? The car now drives like a brand new car! More