Nissan of Van Nuys

My “service engine soon” light came on and I pulled up to the service department within minutes. I was scared of the outcome, as I rely on my car for my 12 hour a day (every day) delivery job to survive. T the service department within minutes. I was scared of the outcome, as I rely on my car for my 12 hour a day (every day) delivery job to survive. The staff in the service department started off friendly enough, but as they were checking my car for damage, they started making fun of me and my car! I couldn’t believe the level of unprofessionalism! I kind of shrugged it off at the time, as I was too focused on worrying about the actual reason for the engine light coming on, but it really bothered me...especially when employee after employee kept it going. Even the shuttle driver was in on it! Anyway, it was $135 just to check the code for the light, which goes toward any work used to correct the issue. Unfortunately, I don’t feel comfortable going back to this dealership for any repairs, so now I’m out $135 for no reason. As for the actual issue with the car, it turns out that I need a new transmission, which is apparently a big problem in a lot of Nissan models. My car only has 75k miles on it and now I need a new one because the price of a new transmission is more than the car is actually worth! Many Nissan models with this transmission have been recalled, but not mine. That hardly seems fair. I will never purchase a Nissan again and I have already started telling everyone I know not to either, including two friends who were actually considering buying this crap. More

awesome experience!! At Nissan of Van Nuys Today I had a great experience!! Lenny made my dream come true! Bought a new 2019 Nissan Pathfinder at a great price!! I highly recommended him and hi Today I had a great experience!! Lenny made my dream come true! Bought a new 2019 Nissan Pathfinder at a great price!! I highly recommended him and his team, they are very kind, and helpful!! I’m very thankful!! :) More

Fairytales do come true I received a pumpkin of a deal from Nissan, and Mr. Augusto Montemayor long before midnight! I hope to live happy ever after! Thanks Nissan! I received a pumpkin of a deal from Nissan, and Mr. Augusto Montemayor long before midnight! I hope to live happy ever after! Thanks Nissan! More

2019 Altima I stopped by Van Nuys Nissan to look at a specific Altima that their website indicated was in inventory. I saw the Altima at the LA car show. I met I stopped by Van Nuys Nissan to look at a specific Altima that their website indicated was in inventory. I saw the Altima at the LA car show. I met the salesman, Edgar Gonzalez and he took me right to the car. He gave a very thorough overview of the car’s options and performance and did not have leave any of my questions unanswered. I had informed him that my current lease wasn’t up for 2 months and that I was in research mode. He totally respected that an politely and professionally asked me if I would be at willing to hear what they could do for me on the lease. I gave him some basic parameters. The numbers were in the ballpark but such that I could say no to. Again, without any pressure, he kindly asked if I would be willing to speak to the manager. I said ok. I spoke with Vahan Papazian and he worked the numbers that impressed me. To seal the deal, they worked it out to where they are paying for my last 2 payments on my current lease. All of the numbers seem exceptional to me (Msrp vs the discounted price, and the rebate and kicking in the last 2 payments of my current lease). I’ve gone to several dealers in the last month and none of them seemed interested in selling a car. Their price was as low as they could go but I really didn’t believe them. Vahan earned my trust and I believe he gave me the best deal he could. I feel like I got a beautiful car with almost all the options at a great price More

Exceptional Service I bought my 2018 Nissan Kicks at Nissan of Van Nuys, and received nothing but excellent service. Marie Alipio went above and beyond to make sure ever I bought my 2018 Nissan Kicks at Nissan of Van Nuys, and received nothing but excellent service. Marie Alipio went above and beyond to make sure everything is taken care of and I cannot complain. Four months later and she still checks in with me to assure me that all is well. I'm happy I met Marie! More

Great experience I had a great experience at Nissan Van Nuys. Lenny and Bobby worked with me to find the best deal for my new lease. They were friendly and thorough a I had a great experience at Nissan Van Nuys. Lenny and Bobby worked with me to find the best deal for my new lease. They were friendly and thorough and I would highly recommend them! More

Great dealer Had an awesome experience buying my Altima. Everyone was so helpful and friendly. They made sure I understood everything and made the whole process ea Had an awesome experience buying my Altima. Everyone was so helpful and friendly. They made sure I understood everything and made the whole process easy. More

Amazing customer service! I highly recommended purchasing a car from Nissan of Van Nuys! Everyone there is super helpful. I always leave at ease and very happy whether if I’m p I highly recommended purchasing a car from Nissan of Van Nuys! Everyone there is super helpful. I always leave at ease and very happy whether if I’m purchasing a new car or just taking my car to get serviced. I’ve been a customer there for years. More