Nissan of Van Nuys

HAPPY CUSTOMER !!!:) My sales person was Ronnie and he was great since the moment I walk to the show room, he make sure all my questions were answered and he was very know My sales person was Ronnie and he was great since the moment I walk to the show room, he make sure all my questions were answered and he was very knowledgeable, I was looking for a car good in gas, spacious and comfortable, he show me different models and when I was ready to test drive the car he help with the new features I wasn't familiar\with, ones I make my decision on the car I wanted he made the rest of the process easy and hassle free. I'm very happy with my car and the great PROFESSIONAL SERVICE thank you ones again. More

Amazing experience! Took my Nissan Juke in for service and Edwin was awesome! He greeted me with a smile the moment I arrived and my vehicle was serviced in a timely mann Took my Nissan Juke in for service and Edwin was awesome! He greeted me with a smile the moment I arrived and my vehicle was serviced in a timely manner. Always an amazing experience at this dealership. Thank you Edwin and thank you Nissan! :) More

Terrible service, rude staff and lost my drivers liense! I had a terrible experience at this place and am never returning. Besides getting terrible service, they lost my driver's license, left me hanging in I had a terrible experience at this place and am never returning. Besides getting terrible service, they lost my driver's license, left me hanging in there without any help for an eternity and were rude to me. Nissan Van Nuys smells like dishonesty and unkindness. I went there to test drive a Rogue after getting a quote at TrueCar. A salesman, who I should name JL for the sake of his privacy, showed me the car. After doing the test drive I asked him for a quote. He made me wait for a long time before coming back with some (terrible) numbers. I asked him to make me an offer for my trade in. He asked for my registration, key and driver's license. Again, he made me wait about half an hour, without any feedback, before giving me any response. At this point, I was late for another appointment and asked him to give my stuff back. He gave me my registration and disappeared with my keys and driver's license. He showed up a while later with my keys, but no license. He asked me to wait 5 minutes. 15 minutes later he showed up with his manager, another bad quote and no license. I told them I did not care about the car anymore and had to. I had to ask once again for my driver's license. He finally said that he had no idea where it was. I told him he never gave it back to me. He started accusing me of lying. He was rude and kept saying things like "Don't you remember? I was right here and gave your license back? You lost it.". I talked to his manager, but they didn't find it. Then, all of a sudden, everyone disappeared and left me hanging in the store without any help. I interrupted his manager, who was completing a sale, to tell him what was going on. He did not care. I then threatened to call the police. That is when, JL sneaked behind me and "found" my license on the floor, at the same place I had checked over and over again. Very suspicious, right? My impression was that JL lost it, but was afraid to admit it in front of this manager. All in all, losing my license was horrible, but JL made it worse by accusing me of lying and disappearing without providing any help. His managers, form who I expected more, did not care either. I highly recommend you to stay away from this place. More

Always Awesome Sauce Performance and Service Ever since I bought my car and the Nissan dealership moved out of my area, Nissan of Van Nuys has been taking great care of my car and Always Awesome Ever since I bought my car and the Nissan dealership moved out of my area, Nissan of Van Nuys has been taking great care of my car and Always Awesome Sauce Performance and Service. More

Van Nuys Nissan I bring both my Nissans to Van Nuys Nissan...I've never been disappointed with the high level of service and concern that I was treated well...I highl I bring both my Nissans to Van Nuys Nissan...I've never been disappointed with the high level of service and concern that I was treated well...I highly recommend them. More

If it comes to warranted work on your vehicle well They will give you the run around. Tell you that you need to go to the dealership you bought it from. Tell you that you have problems you don't have t They will give you the run around. Tell you that you need to go to the dealership you bought it from. Tell you that you have problems you don't have that need repairing. Won't warrant something that is under 9000 miles , where the Nissan Dealership I purchased from did. They speak down to you and try to intimidate you in the Service Managers office when you say you'll call 1800Nissan1 with your problems with them. These guys are horrible. If you need an oil change or anything service wise, just go next door to Infiniti , they treat you well and listen to you when you have an issue rather than stare at you not listening. More

Great Group of Professionals Love the service department at this dealership. Luciano and Gabriel are outstanding and make it so easy to get my car serviced. Samantha is always Love the service department at this dealership. Luciano and Gabriel are outstanding and make it so easy to get my car serviced. Samantha is always cheerful and knowledgeable in the cashier area. Great job done by the whole team! More

Gabriel is awesome and Roger Ballout great for sales! Bought my 4th car today from the same dealership. I get my car service here due to prompt and on time promises. Gabriel is an asset! Bought my 4th car today from the same dealership. I get my car service here due to prompt and on time promises. Gabriel is an asset! More

Great 1st impression. Everyone was friendly and welcoming. They notified us of a recent recall item that could be taken care of at the same time. They got the work done Everyone was friendly and welcoming. They notified us of a recent recall item that could be taken care of at the same time. They got the work done well and inside the estimated time. thanks for taking care of us. More

Excellent experience when taking my car to get it service Erik Diaz is trully a great service advisor Friendly, Polite, and very welcoming goes the extra mile to figure out what the problems are with my vehi Erik Diaz is trully a great service advisor Friendly, Polite, and very welcoming goes the extra mile to figure out what the problems are with my vehicle. Is very efficient and prompt and through my experience taking my vehichle there he has always keep me updated with the status on my vehicle. He always make me feel that my car is in good hands and assures me that everything is going to turn out ok, I am very happy and appreciated with they type of service I get with Miller Nissan of Van Nuys. Specially Erik Diaz he is a great example of Great Customer Service. More