Nissan of Van Nuys

Luciano is A+++ Luciano is a terrific service rep. Called me when he said he would and delivered my Murano on time. I will be back when the need arises. Luciano is a terrific service rep. Called me when he said he would and delivered my Murano on time. I will be back when the need arises. More

Not just a customer Luciano is a terrific service rep. He will treat you like a person and will make sure the work is done professionally. If he tells you it will be re Luciano is a terrific service rep. He will treat you like a person and will make sure the work is done professionally. If he tells you it will be ready on time. It will! More

Great Service I bought my 2008 Pathfinder here and have always had great service. My service service adviser Juan Cardenas was amazing. He was polite and contacted I bought my 2008 Pathfinder here and have always had great service. My service service adviser Juan Cardenas was amazing. He was polite and contacted me right away when service was completed. He made sure we left with a great experience. More

Excellent service Luciano guide me w all what i needed in my JUKe .He s a great customer service rep. . He knows a lot how to deal with vehicle service and customer ser Luciano guide me w all what i needed in my JUKe .He s a great customer service rep. . He knows a lot how to deal with vehicle service and customer service. More

good customer service muy buen servicio aun con lo limitado que estan en espacio gracias pero muchas gracias good customer service thanks for the opportunity tu service my muy buen servicio aun con lo limitado que estan en espacio gracias pero muchas gracias good customer service thanks for the opportunity tu service my car with you More

Excellent customer service I appreciate that fact that they provided me a loaner car, very convenient for me. Luciano took the time to called me to give me updates regarding the I appreciate that fact that they provided me a loaner car, very convenient for me. Luciano took the time to called me to give me updates regarding the services. Overall very happy with the services, thanks. More

Great service! I called at the last minute and they were able to accommodate. Great service! Car was delivered on time. Charges were in line with the pre-work estima I called at the last minute and they were able to accommodate. Great service! Car was delivered on time. Charges were in line with the pre-work estimate. Will definitely come back! More

Nissan rouge 2008 I bought the first Nissan rouge from the dealer ship out of the show room in 2008 since then I been getting the 3000 Mille service every 3 month and I I bought the first Nissan rouge from the dealer ship out of the show room in 2008 since then I been getting the 3000 Mille service every 3 month and I am very happy with the service on my car the nice people and the free Coffe in the hallway thank you for Nissan of van nuys sincerely Alex More

great service I bring my Leaf back every 6 months for inspection. Everyone at the Dealership is super helpful and friendly. Love them! And highly recommend them. I bring my Leaf back every 6 months for inspection. Everyone at the Dealership is super helpful and friendly. Love them! And highly recommend them. More

WORST EXPERIENCE!!! My experience at Nissan was not good at all. I give two thumbs down. I have two cars from Nissan I used to love them. But the service I received has c My experience at Nissan was not good at all. I give two thumbs down. I have two cars from Nissan I used to love them. But the service I received has changed my mind to buy another one in the future. Ronald Paz the service manager at this location is not a manager they should demote him to washing cars or shuttle service. I received better service from those men, then I did the manager and that's sad. Ronald is not a very good listener and is very rude. I had a issue on my rougue and they was a noise that I believe that was coming from the transmission we all know they have issues. I went for a test drive twice with him and once with the technician and he said that it was the breaks and that would fix the noise. Well, $600.00 later guess what the noise was still their. Ronald kept saying "WE FIXED THE BREAKS". I understood that but why was the noise still there after he said it would not be?. Had them keep the rougue and asked again for a diagnostic that we had originally asked for. They kept the car another day and said they did the diagnostic guess what they didn't when i picked it up. No diagnostic paper work that it passed or failed just there code check and technicians word it. HORRIBLE!!!! Returned Thursday again... Ronald was not nice or understanding kept talking over me like I didn't know what I was talking about. Still no resolution. The service advisor Blanca is also rude she doesn't have very good listening skills either and made us purposely walk back and fourth for our paperwork. I finally had it when I still could not get the diagnostic paperwork so I asked for the owner, Ronald said I need a appointment go figure so he could go to him before I could. Ronald kicked me out of Nissan because I cursed because i was so upset at the service. Or did he?, it was probably because I threatened his job when I asked for his boss. The owner called me right back and I was pleased with that. Ps. I am taking my time to write this to you because it true and frustrating. I don't want future clients to go to the same issue. IF U ARE GOING TO BUY NISSAN RUN AWAY U HAVE BEEN WARNED!!!! IF U ALREADY HAVE ONE AND ARE GOING THROUGH THIS ISSUE. COMPLAIN AND CALL CUSTOMER AFFAIRS. NO ONE SHOULD BE TREATED THE WAY I WAS WE ARE THE CUSTOMER AND SHOULD ALWAYS BE RIGHT" More