Nissan of Van Nuys

Excellent Customer Service Nissan Van Nuys is my first choice for quality car care and customer service. I would particularly like to thank service advisor Luciano. He has ass Nissan Van Nuys is my first choice for quality car care and customer service. I would particularly like to thank service advisor Luciano. He has assisted me with my car service needs several times and he always exudes excellent customer service and professionalism. It never feels as if he is trying to upsell me on an unneeded service and I can truly state this is very rare in the car service industry. My car service history with Luciano have kept me a loyal patron and I never hesitate to recommend this dealership to friends and families due to my excellent customer experiences here. Keep up the great work! More

Great Service I brought my car in the other day for an oil change and tire rotation. Gabriel was very helpful and courteous - which is why I keep coming back, reque I brought my car in the other day for an oil change and tire rotation. Gabriel was very helpful and courteous - which is why I keep coming back, requesting him! Thank you! More

Above and beyond service When I brought my 2013 Altima SV in for service there was a replacement part that was on back order. Mike Villano reached out to me afterward to indic When I brought my 2013 Altima SV in for service there was a replacement part that was on back order. Mike Villano reached out to me afterward to indicate they had the part in and whenever it was convenient for me to bring it in he'd have it replaced while I waited. I brought it in and Mike kept his word. Additionally, they did a quick wash and dry for me. That's service. More

Excellent Service! Wonderful people! As always awesome service and excellent care with Michael, Ronald, Luciano and the entire service team at Nissan of Van Nuys! Thank you so much! As always awesome service and excellent care with Michael, Ronald, Luciano and the entire service team at Nissan of Van Nuys! Thank you so much! More

Great service . Kind and knowledgeable Luciano. Throughly explained all work. Spoke clearly and looked me straight in the eye. When I needed extra help getting my . Kind and knowledgeable Luciano. Throughly explained all work. Spoke clearly and looked me straight in the eye. When I needed extra help getting my rental sooner, a high ranking office person helped me out. The woman in charge of getting me the rental hustled. More

Trustworthy, fast service The price they quoted for the service was far less than other dealers becuase they knew that the manufacturer was paying for some of it due to the yea The price they quoted for the service was far less than other dealers becuase they knew that the manufacturer was paying for some of it due to the year imy car was made; other dealers did not know this, or didn't tell me about it. Luciano handled everything from the first phone call to the explanation of service in an efficient and effective manner. They took my car immediately when I arrived and had it done 30 minutes before it was promised. All the dealership employees were friendly, and the waiting area WiFi was great. I did not buy my car from them, and they still treated me like part of the family. More

Great Service Department Luciano is the best! He always remembers my name and always does a great job on my car and my husband's car. Van Nuys Nissan is so easy to deal with Luciano is the best! He always remembers my name and always does a great job on my car and my husband's car. Van Nuys Nissan is so easy to deal with and accommodating. I use the shuttle to go to and from work and they are great! I also adore Samantha in the cashier/parts area, she dropped me off at work once on the shuttle and has been a gem since! She also always remembers me. Thanks everyone! More

Amazing Honest Service Kenny was AMAZING!!! We had been to 3 or 4 other dealers but he took the cake. Helpful, patient, and MOST importantly honest. I have told ALL my co wo Kenny was AMAZING!!! We had been to 3 or 4 other dealers but he took the cake. Helpful, patient, and MOST importantly honest. I have told ALL my co workers SEE Kenny at Van Nuys. More

no charge. The light went on on the dashboard again saying low tire pressure. Because I had 2 of the batteries changed 2 weeks ago I was not happy to deal with The light went on on the dashboard again saying low tire pressure. Because I had 2 of the batteries changed 2 weeks ago I was not happy to deal with this again. However everything was checked out and a staple was found in a tire, I was not charged. However the tire store across the street from Nissan was NO help at all, they suggested new tires and I left and went to Firestone near my home. They found the staple in my tire and again there was no charge, the light as of today 3 days later has not gone back on. More

Not Trustworthy My problem is with Nissan as a whole. The first car the transmission went out on a 2012 that I got in 2014 a year later. So when I brought the car in My problem is with Nissan as a whole. The first car the transmission went out on a 2012 that I got in 2014 a year later. So when I brought the car in to get serviced I ended up getting a 2015 brand new. Now I am having electrical problems with a brand new car that's only 5 months old. Two cars with Nissan in a year and a half.I guess I can't complain because I signed the papers. However I just feel manipulated by the salesmen at this location. There is so much more that I could add but, it won't change anything so I will leave it at this...My advice is to ask a lot of questions, if you have to redo your paperwork (as I did) go over if with a fine tooth comb (even if the salesperson is trying to rush you) make sure you understand everything because at the end of the day you are the person responsible for paying the car note. They already made their profit off of you and are moving on to the next person to swindle money from. More