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Nissan of Van Nuys - Service Center
Sherman Oaks, CA
689 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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689 Reviews of Nissan of Van Nuys - Service Center
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November 22, 2019
CONSUMER WARNINGS FOR NISSAN OF VAN NUYS!!! On September 14th, 2019, I took my Nissan Rogue Sport into your service department for a simple oil change, tire rotation, and filter replacement. Dur On September 14th, 2019, I took my Nissan Rogue Sport into your service department for a simple oil change, tire rotation, and filter replacement. During my service visit, Nissan dealer staff crashed my car on their lot, causing $8,500 worth of damages to my car. Mr. Micheal Villano, Parts & Service Director, promised to repair all the damage that your dealership employees had caused. However, after inspecting the repairs with my brother, a professional mechanic with 15 years of experience, we noticed that numerous repairs were not done. A broken backing plate was not replaced, damaged rotors were not replaced, and body paint was not applied to some damaged areas. Mr. Villano continually claimed that all repairs were done and all damaged parts were replaced with new parts. We went back to inspect the car 3 times, and on the last attempt to retrieve the car, Mr. Villano unreasonably refused to allow for an underbody inspection of the car. The accident caused by Nissan of Van Nuys employee resulted in major serious conditions and damages. The service estimate totals $8,500. My car's value is permanently diminished now. The dealer refuses to provide any compensation for the diminished value. Additionally, the service director tried to defraud me and attempted to pass off shoddy work as satisfactory. I also missed significant time at work because of numerous visits to attempt to retrieve my car. Nissan of Van Nuys does not represent and meet the standard of care/expectation of this global brand. It took a total of 1 month and 2 weeks to finally retrieve my car. Nissan of Van Nuys service director, Mike Villano, has unethical practices that desolated my trust for the company by not thoroughly checking his employee's work, rushing auto-work that delayed quality service, wasting clients' time, and generating more cost for the company itself. Nissan of Van Nuys operates as a liability for Nissan's reputation. It is important that the corporate company investigate this particular branch. There needs to be more training for managers and service employees. My experience and story also represent the impact of Nissan's effort to cut off 1,400 works in the U.S. Workers are rushed and overworked to the point that customers ultimately pay the price. More
by 1dawho00
Employees Worked With
Service Director Micheal Villano
November 08, 2019
Poor service & oil change take more than 3 hours & people are not friendly & they don’t care about the customers time , they seem nice talking but it’s not. are not friendly & they don’t care about the customers time , they seem nice talking but it’s not. More
by Sam
Employees Worked With
Carlos Hernandez and the other one his name is mike papazian , Mike Papazian
October 31, 2019
My “service engine soon” light came on and I pulled up to the service department within minutes. I was scared of the outcome, as I rely on my car for my 12 hour a day (every day) delivery job to survive. T the service department within minutes. I was scared of the outcome, as I rely on my car for my 12 hour a day (every day) delivery job to survive. The staff in the service department started off friendly enough, but as they were checking my car for damage, they started making fun of me and my car! I couldn’t believe the level of unprofessionalism! I kind of shrugged it off at the time, as I was too focused on worrying about the actual reason for the engine light coming on, but it really bothered me...especially when employee after employee kept it going. Even the shuttle driver was in on it! Anyway, it was $135 just to check the code for the light, which goes toward any work used to correct the issue. Unfortunately, I don’t feel comfortable going back to this dealership for any repairs, so now I’m out $135 for no reason. As for the actual issue with the car, it turns out that I need a new transmission, which is apparently a big problem in a lot of Nissan models. My car only has 75k miles on it and now I need a new one because the price of a new transmission is more than the car is actually worth! Many Nissan models with this transmission have been recalled, but not mine. That hardly seems fair. I will never purchase a Nissan again and I have already started telling everyone I know not to either, including two friends who were actually considering buying this crap. More
by xLaLa
Employees Worked With
James
January 19, 2019
Amazing customer service! I highly recommended purchasing a car from Nissan of Van Nuys! Everyone there is super helpful. I always leave at ease and very happy whether if I’m p I highly recommended purchasing a car from Nissan of Van Nuys! Everyone there is super helpful. I always leave at ease and very happy whether if I’m purchasing a new car or just taking my car to get serviced. I’ve been a customer there for years. More
by Trojan1
Employees Worked With
Martin Cuevas always takes care of any questions and concerns I have about my car, Mike Papazian
April 08, 2018
Horrible customer service I have a 2015 and 2017 car from these scammers. My 2015 has the service package. They tell me I only need an oil change every 5k miles. My 2017 does n I have a 2015 and 2017 car from these scammers. My 2015 has the service package. They tell me I only need an oil change every 5k miles. My 2017 does not have the service package so of course they tell me I need an oil change every 3k miles. I wonder if that's because I have to pay for that one. On top of that, my 2017 has a radio that intermittently blacks out for 15 mins or so. I took it in several times and they claimed they couldn't duplicate the problem. One guy told me I needed to record the issue. I recorded the issue and they told me they would order a new part which would take 4 to 8 weeks and that they would call me when the part comes in. This was in December. It is now April and every time I have called someone told me they would call me back. I am now here in person and being told that the part was sent back. The service department tells me its the parts department's responsibility to call the customer. The parts department tells me it's the service department's job. Now I'm sitting waiting for the service manager to show up for work. More
by Disappointed Customer
Employees Worked With
Luciano Carbone, James Alvarado
February 10, 2018
Avoid this dealership AT ALL COSTS! I really wish I would have read the reviews before bringing my car in to get serviced. I've never had an issue with any other Nissan before but this p I really wish I would have read the reviews before bringing my car in to get serviced. I've never had an issue with any other Nissan before but this place tried ripping me off beyond belief and were holding my car hostage until I gave in. They had my car for 8 days for the repair!! They wouldn't update me when I called about it and they didn't have a time when I would be able to get mine until the day before. They told me Thursday my car would be ready for pickup Friday. When I got there Friday they told me it wouldn't be ready until 6pm. Really? Then why not say that the first time you called? When I went in to pick up my car later then they tried telling me that I scratched the courtesy car. When we were inspecting the car before I took it, I asked the girl about that particular scratch and she said it was too small to matter and they wouldn't be looking for that when I turned it back in. Also there was bumper damage and the girl said the same exact thing that it wasn't major that they look for so it wasn't noted on the paper. When I dropped it off those are the exact things they said I was responsible for! Literally they walked right up to that scratch like they knew it was there and said, "Oh well here's a scratch you're responsible for." After an hour of trying to tell these people the marks were there prior they finally said, "Fine we won't charge you for the entire repair we'll just charge you $250." This makes no sense then. If I really did damage your courtesy car why would you "settle" for $250? You wouldn't. You would charge me full price. Oh I guess I should mention that the repairs on my car were under warranty so I didn't have to pay anything which is why I think they're trying to get money out of me any other way they can. This place knows they're scamming people! When my car came around, IT WAS DAMAGED!! Then that took another hour for them to figure out what to do. There were no photos taken of my car when I dropped it off but they said they'd have to refer to photos to make sure? They finally admitted they didn't have photos either. So they said they had to check the security cameras which they couldn't do that very moment and they'd be in touch. The girl who originally inspected the car with me should have wrote down those marks regardless of size but she knew what she was doing. Long story short - this place is full of scam artists and AVOID it at all costs! More
by srdawes
Employees Worked With
Gerardo Gonzalez
November 06, 2017
Oil Change - Fast and effective service As a Nissan leaser, I must obtain Nissan dealership service. I'd been going to universal nissan, but find they have long wait times for service. I've As a Nissan leaser, I must obtain Nissan dealership service. I'd been going to universal nissan, but find they have long wait times for service. I've found Van Nuys to be a better option as far as availability and service in general. Would recommend 10/10 More
by brianr
Employees Worked With
Not sure of the service advisor's name
October 28, 2017
Great service. My go to dealership before was mission Hills Nissan. After having a valuable ring stolen from my car... I never went back and consumer affairs sent me My go to dealership before was mission Hills Nissan. After having a valuable ring stolen from my car... I never went back and consumer affairs sent me to Ban Nuys Nissan. I love it there. Everyone is friendly and helpful. More
by Olgahh23
Employees Worked With
Gerardo, this time and last time, Jose
October 13, 2017
Best Nissan Service Whether regular service or a recall visit, the entire staff is polite, efficient and get the job done without pressure tactics. They are friendly and Whether regular service or a recall visit, the entire staff is polite, efficient and get the job done without pressure tactics. They are friendly and knowledgeable and even let me know an item I needed replaced was under warranty. Overall two great visits and I will be returning! More
by CPP
Employees Worked With
Gerardo Gonzalez
October 04, 2017
The best customer service! Michael took it upon himself to treat me like a real human being and not just a number. He made me feel special and made sure all the things on my car Michael took it upon himself to treat me like a real human being and not just a number. He made me feel special and made sure all the things on my car got fixed under warranty. More
by Yetivix
Employees Worked With
Mike Papazian
