Nissan of Van Nuys - Service Center

Just a Routine Oil Change I made an appointment for an oil change and when I brought my car in on Tuesday, they told me I needed to replace the air filter and cabin filter as w I made an appointment for an oil change and when I brought my car in on Tuesday, they told me I needed to replace the air filter and cabin filter as well and it would take two hours. It actually took three hours to do because they were super busy, but it was okay, because they did an excellent job. More

Quick and Easy I made an appointment online for a Saturday to get an oil change. They took my car right away, and told me it would take 2 hours however it was done e I made an appointment online for a Saturday to get an oil change. They took my car right away, and told me it would take 2 hours however it was done even sooner. Very quick and easy process, especially being able to schedule the appointment online. Everyone was very nice and courteous as well. More

SUV kept in mint condition Advisor Luciano Carbone always has any issues serviced (other than regular maintenance) including recalls. If servicing takes longer than a few hours Advisor Luciano Carbone always has any issues serviced (other than regular maintenance) including recalls. If servicing takes longer than a few hours, a ride home or a loaner is provided. More

Great People = Great Service After going to all the Nissan dealerships in the Valley, I finally found the Best Nissan Service Department you can find. Michael Villano and the serv After going to all the Nissan dealerships in the Valley, I finally found the Best Nissan Service Department you can find. Michael Villano and the service staff are friendly, professional, and hard working. They always go above and beyond. Thank you for all your help! More

Good work, took a little longer than expected They did the needed service. The only thing wrong was that it took about 25% longer than the estimate. They seem to be consistent about this. In fact, They did the needed service. The only thing wrong was that it took about 25% longer than the estimate. They seem to be consistent about this. In fact, *all* the car dealers I've worked with underestimate how long a job will take, so I'm not sure I should even downrate them over that. I brought in a fob that had stopped working after going through the washing machine. They tried putting in a new (tiny) battery, but that didn't work.So they sold me a new fob and synched up all four fobs (I'd brought the other three) with the car. They came pretty close to their time estimate on that one, the advisor said it would be ready at 11, and it came out at 11:05. More

They DON'T wash your car after your service I had my oil change and received my car back WITHOUT the usual complimentary car wash. Told the guy and he said its because budget cuts. I had my oil change and received my car back WITHOUT the usual complimentary car wash. Told the guy and he said its because budget cuts. More

Excellent service.! Mr. Michael Villano and service staff are friendly, and professiona. They wenr beyond in extendind service by providing me with knowledgeable assistan Mr. Michael Villano and service staff are friendly, and professiona. They wenr beyond in extendind service by providing me with knowledgeable assistant in answering all concerned questions about the car. I like the car wash service as well. More

Exceptional Service from Gerard and Gabriel Gabriel had provided me with exceptional service in the past and this time Gerard was the superhero. I care for a man who has Alzheimer's and cannot Gabriel had provided me with exceptional service in the past and this time Gerard was the superhero. I care for a man who has Alzheimer's and cannot be left alone so I have very little time to accomplish even routine maintenance. Both of these gentlemen steered me to the best possible time for my service requirements and Gerard delivered...big time. My car was serviced as promised. He oversaw the process to make sure I was out of the dealership in the short time I had available. The service was impeccable and I was done in 40 minutes...with a car wash and a multipoint inspection. Gerard provided me with the necessary information regarding an air filter replacement. Now I can plan with confidence to have that done knowing that my time will be respected. A GREAT experience from a couple of great, friendly guys. Thank you for an exceptional service experience. More

Superb and Timely Servce James Alvarado is to be commended for his prompt support and personalized attention. He carefully explained what my car needed, made meaningful sugges James Alvarado is to be commended for his prompt support and personalized attention. He carefully explained what my car needed, made meaningful suggestions, answered my questions thoughtfully, and even pointed out where my car didn't need some of the factory suggested work items because ob both my driving habits and past service history. I was exceptionally pleased with how he handled himself and my visit. The car was ready on time, and the work was completed to my satisfaction. More

Good experience I'm a long time Nissan owner and honestly have become skeptical of the dealerships over the years. Nissan Van Nuys gives me hope again. To be candid, I'm a long time Nissan owner and honestly have become skeptical of the dealerships over the years. Nissan Van Nuys gives me hope again. To be candid, they need more help checking people in as that took too long. But once I started to work with advisor, the experiences turn to world class. They take the time to listen and give you feedback. They did everything they said and I hoped for. It was a good experience. This will be the only place I service my Nissan from now on. More