Nissan of Van Nuys - Service Center

Attentive, timely, welcoming is how I would describe Gabby’s attention to the customer. Always considerate in giving you not just updates on the progress of your car but estimates in length that are re Gabby’s attention to the customer. Always considerate in giving you not just updates on the progress of your car but estimates in length that are respectful to a persons time throughout their day. More

Going to Wish Nissan is such a chore. The employees are not helpful, they are indifferent and don't seem to be competent for basic customer assistance duties. It is disappointing to say t The employees are not helpful, they are indifferent and don't seem to be competent for basic customer assistance duties. It is disappointing to say the least. I won't be back. I'd give my advisor 0 stars but the minimum your scale allows is 1 star. More

Wow, wow, wow! Mr. Nazario Sanchez is the kindest, most trustworthy gentleman - and Service Advisor - one could ever meet! Such integrity and stellar customer ser Mr. Nazario Sanchez is the kindest, most trustworthy gentleman - and Service Advisor - one could ever meet! Such integrity and stellar customer service! The fact that Mr. Nazario personally inspected the car upon arrival shows that he truly cares about his clients. So grateful for the extraordinary and reliable Mr. Nazario! More

Nazario helped me out and assigned the best technician on the site to help and figure out why the brake light on my brand new 6k miles Frontier would not turn off, even though it turned off after 30 minutes the site to help and figure out why the brake light on my brand new 6k miles Frontier would not turn off, even though it turned off after 30 minutes waiting to be seen, they tested the truck and found out that it was a relay that was faulty. I appreciate Nazario for telling the tech to test my truck, I don’t appreciate my brand new truck having all these issues. I do appreciate the warranty that comes with the truck also, thank you. More

Everything went very well. I was waited on right away and the service only took an hour rather than two. Gabriela was very professional and courteous. The customer lounge was c I was waited on right away and the service only took an hour rather than two. Gabriela was very professional and courteous. The customer lounge was comfortable and I appreciated the coffee machine. Jesus Penaloza installed my newly purchased security cover in the hatchback--much appreciated! I will contact Gabriela from now on as my service advisor and was happy to note her cell phone is on her business card. I recommend this dealership highly. More

James was fantastic - a great communicator and was accurate when he said he would get back to me. I appreciate his excellent communication skills and the fact that he provided options. I'm also very g accurate when he said he would get back to me. I appreciate his excellent communication skills and the fact that he provided options. I'm also very grateful that the service department was able to see me so quickly. There was a young woman in the service department who was also very polite and professional. However, upon retrieving my vehicle, there was an empty Gatorade bottle on the floor of the back seat and the 2nd cashier I dealt with could use some customer service skills - like greeting and thanking the customer instead of just announcing the total and handing the over the keys. More

Sadly, everyone who works here seems angry, unhappy, or lacking basic customer service skills. You drop your car off and the technicians apparently work on cars 1st come 1st served. What's the point of an lacking basic customer service skills. You drop your car off and the technicians apparently work on cars 1st come 1st served. What's the point of an appointment then? I might as well just show up when they open! The result of this systems is having to bring the car back on another day for the actual repair after an end of the day diagnosis. It isn't user friendly, they aren't customer focused and I can only imagine how awful it must be to work there if this is how they treat their clientele. Additionally, you have to reach out to your service advisor. No initiative on their part to contact you. It's disappointing all around. More

Advisor was very responsive to services requested. Completed the work and kept time promised for the work Completed the work and kept time promised for the work More

Mr.Nazario Sánchez is very professional and efficiency’s ,during the time my automobile was there he keep me informed was next step to do. And thanks for fixing my automobile. ,during the time my automobile was there he keep me informed was next step to do. And thanks for fixing my automobile. More

Great Service, environment is clean and professional. And Kimberly is helpful taking care of you. And Kimberly is helpful taking care of you. More