Nissan of Van Nuys - Service Center

Excellent service came because car was having and issue.the service director was very helpful and got the car checked out quickly. Very good experience overall. Recomme came because car was having and issue.the service director was very helpful and got the car checked out quickly. Very good experience overall. Recommend coming to get services here. Good customer service from this team. More

Michael Villano is the best manager EVER!! I just want to say that this dealership is AWESOME!! I dealt with Michael Villano which I believe is the Service manager at this location. I brought m I just want to say that this dealership is AWESOME!! I dealt with Michael Villano which I believe is the Service manager at this location. I brought my car moments before closing time this past Saturday 7/16/16 with a bit of an emergency. Not only did my car get the repair done that day but because most of the service department was already done for the day as it was closing time, he actually did the work personally! What manager goes that extra mile? He does and certainly did. Because of his caring and concern about helping me, I was able to continue on with my weekend stress free. Thank you again Michael for your professionalism and for going beyond the call of duty. My Nissan Juke is happy and so am I! You certainly have a customer for life! :) More

Went above and beyond I called in and Michael Villano told me I could come in right away to get my battery checked out, as I was having problems that day with my car not st I called in and Michael Villano told me I could come in right away to get my battery checked out, as I was having problems that day with my car not starting. I came in and Michael had my battery tested, then replaced with a new one as the old one was bad. Great service, everyone was friendly, even got a courtesy car wash! More

Service Par Excellence! Excellent Service. I was assisted by Jose Diaz. Not only did he recommended me the services needed for Nissan Sentra, he also took time to explain the Excellent Service. I was assisted by Jose Diaz. Not only did he recommended me the services needed for Nissan Sentra, he also took time to explain the parts needed and its functionality. Also, assisted with getting loaner for the duration of service. Overall, a great service. I would definitely recommend Nissan of Van Nuys for their excellent service. Thank you! More

Good customer service Thank you, everything was perfect and I want to say specially to Mr. Gabriel gonzalez (service department) thank you so much, you are so professional Thank you, everything was perfect and I want to say specially to Mr. Gabriel gonzalez (service department) thank you so much, you are so professional . More

Excellent service! Great and fast job! Employees are helpful and welcoming. Explanations are clear, price is reasonable. I'm fully satisfied customer. BTW, Nissan-Juke i Great and fast job! Employees are helpful and welcoming. Explanations are clear, price is reasonable. I'm fully satisfied customer. BTW, Nissan-Juke is a very, very good car! More

Thank You Michael Villano the parts and service director helped me with my Nissan Sentra. I had just bought it three months ago from the Toyota dealership up th Michael Villano the parts and service director helped me with my Nissan Sentra. I had just bought it three months ago from the Toyota dealership up the street. My check engine light came on and they gave me the run around and even tried to sell me a new car instead of just fixing my car or at bare minimum tell me why the light was on. So once they lie and state that everything will be taken care of by them and then another hour goes by and they cant even check my car. so they send me to Nissan and by this point I am truly and completely furious. I take a seat and Michael says don't worry we are going to check your car if its covered it gets fix and if not we will figure something out he explains that this tends to happen and eases my stress by being kind and genuine in his approach. my car gets checked it is covered fix and done by the end of the day. I truly appreciate what he did and how he did it. Thanks Nissan I truly am happy with your service More

Never received call back Jo Ann of Service Dept called me. I called back in 20 minutes. Never heard from her. I sent an email. Never heard from her. I called today to see if c Jo Ann of Service Dept called me. I called back in 20 minutes. Never heard from her. I sent an email. Never heard from her. I called today to see if complimentary oil change was still valid. Rep kept me on the phone to check then kept me waiting again for 10 minutes. I hung up. When I called back she said she had to ask Service who were busy. Never bothered telling me. I told them if I did not hear by 1:00 PM I would just go elsewhere. That gave them 3 hrs to call back. More

Excellent She was very helpful and I felt very comfortable. She took care of all my concerns. I love that there's more female in the service department. It's ab She was very helpful and I felt very comfortable. She took care of all my concerns. I love that there's more female in the service department. It's about time. More

Amazing!!! Welcoming, attentive and fast service. I live in Downey and choose to drive to van nuys because they always exceed my expectations. Welcoming, attentive and fast service. I live in Downey and choose to drive to van nuys because they always exceed my expectations. More