Nissan of Van Nuys - Service Center

No service skills and service recovery Their service reps have no service excellence skills and recovery. No communication between peers. Arrogant manager. No initiative on service quality. Their service reps have no service excellence skills and recovery. No communication between peers. Arrogant manager. No initiative on service quality. Wrote a detailed review on nissan feedback and conplaints. Very disappointed More

Just great I took my car in for simple service and Gabriel was the employee who really went above and beyond with his services. Super friendly and patient and I I took my car in for simple service and Gabriel was the employee who really went above and beyond with his services. Super friendly and patient and I would definitely recommend others to this Nissan location. More

Great service Staff is always professional and service is thorough. They always go above and beyond. The dealership is also nicely maintained and customer lounge is Staff is always professional and service is thorough. They always go above and beyond. The dealership is also nicely maintained and customer lounge is very comfortable. More

Great service I took my car for service and my advisor Gabriel was super helpful and answered all my questions . He made sure my car keeps ruining smoothly :D I took my car for service and my advisor Gabriel was super helpful and answered all my questions . He made sure my car keeps ruining smoothly :D More

Great customer service Great experience! My service advisor Edwin was courteous and my car was ready at the time he said it would be. There was an issue with my wiper blades Great experience! My service advisor Edwin was courteous and my car was ready at the time he said it would be. There was an issue with my wiper blades after I picked my car up but luckily the Service Manager Mike Villano was too happy to assist in rectifying the situation immediately. I will continue to come here as well as continue to refer others to come here. :) More

Excellent!! Excellent service, We have been buying our cars since 1997 and we love the service since then. We return every time that we just have some questions! Excellent service, We have been buying our cars since 1997 and we love the service since then. We return every time that we just have some questions! Thank you Eric for all your help!! More

EXCELLENT!!! I was very surprised at how fast the work went. They told me one hour and sure enough my car was services and washed and ready to go!!! I was very surprised at how fast the work went. They told me one hour and sure enough my car was services and washed and ready to go!!! More

Fast Service Was able to talk to the mechanic about my car and he was able to answer all my questions. The service was done very quick with a really good job. I wo Was able to talk to the mechanic about my car and he was able to answer all my questions. The service was done very quick with a really good job. I would recommend to my friends and family. More

Outstanding Service Had a problem with "check engine" light. They never gave up and resolved problem. I highly recommend them for service. Great Service on my Nissan Se Had a problem with "check engine" light. They never gave up and resolved problem. I highly recommend them for service. Great Service on my Nissan Sentra. More

Great customer service When I arrived at the dealership, There customer support was outstanding. Not only did they treat me with respect but each sales representatives reall When I arrived at the dealership, There customer support was outstanding. Not only did they treat me with respect but each sales representatives really takes accountability of there work. I will highly recommend to any customer needing any type of service to visit Nissan in Van Nuys. More