Nissan of Vero Beach - Service Center

UPDATE: I WANT TO REPORT THAT JAVIER ACEVEDO THE FINANCE MANAGER IS AN INCREDIBLE PERSON WHO TRULY CARES. WAS THE ONLY ONE WHO IMMEDIATELY ASSISTED US WHEN WE ASKED, AND NO ONE ELSE WOULD! LITERALLY TOOK HI MANAGER IS AN INCREDIBLE PERSON WHO TRULY CARES. WAS THE ONLY ONE WHO IMMEDIATELY ASSISTED US WHEN WE ASKED, AND NO ONE ELSE WOULD! LITERALLY TOOK HIM ABOUT 6-8 MINUTES TO REVIEW, EXPLAIN, AND GET US TAKEN CARE OF HE SHOULD RUN THE WHOLE SHOW!! - Horrible!!! Am here at Sutherlin Nissan in Vero Beach just to cancel our extended warranty and cancel the protection on the rims and tire of the vehicle we no longer have and was paid for in Full!! We were told we could come on Saturday 2/25/23, yet the finance person wanted us to sign a blank cancelation form because they were too busy. That is not an ethical practice! Because we refused they made us wait over 2 hours to do something that takes less than 10 minutes to complete. I got here at 1:40pm, it is now 3:53pm and I am still waiting! What horrible and just nasty customer service. Well I guess since we arent here to purchase a vehicle we dont matter. Owner of Sutherlin Nissan in Vero Beach please review your surveillance cameras. I had to do this very same thing last week for another vehicle I paid in full with Toyota at their dealership and on a busy Saturday they managed to get me in and out in less then 10 minutes. I guess at Toyota PEOPLE matter! More

For this business to claim that customer service is #1 is a farce. Contacted them twice about a service issue I had with them that resulted in call from someone named" Holden "calling me at 8:34 PM. Who knew a farce. Contacted them twice about a service issue I had with them that resulted in call from someone named" Holden "calling me at 8:34 PM. Who knew nothing of my issue. I am now awaiting a decision from Nissan US on the terrible service I received ,that cost me a day and $250.00 in expenses based on dealership making an appointment for me and not having the parts in house. More

Called yesterday (11/30) explained to the service department exactly what the problem was and what needed to happen to repair the problem. Employee looked up the VIN number so he knew what the parts department exactly what the problem was and what needed to happen to repair the problem. Employee looked up the VIN number so he knew what the parts would be to repair vehicle. I extended my stay in the area a extra day in order to get my auto repaired. When I arrived at the dealership the service man told me that they would need to order the parts. GREAT I am now out the cost of another days hotel, food, and time. Had the employee checked to see that the parts were in the building and realized that they needed to be ordered he could of saved me the time, and money. Proper planning prevents poor performance. I look forward the hearing the managers response , providing he calls me back, More

They’ll help you in simple ways to explain the way you will benefit on their offer. will benefit on their offer. More

Very nice and attentive to my needs. Answered my questions about my new contract and helped me understand. Answered my questions about my new contract and helped me understand. More

Sales people are doing the best they can given the market conditions and management's inability to maintain the dealership website as well as keeping track of the promotions being sent out to solicit busines conditions and management's inability to maintain the dealership website as well as keeping track of the promotions being sent out to solicit business. More

Very nice staff. Worked on getting us the best deal they could. This is the 2nd car we have bought there Worked on getting us the best deal they could. This is the 2nd car we have bought there More

I appreciate that they took the time to look at our needs. Although I wish I could have got a better price, it's just how things are now. needs. Although I wish I could have got a better price, it's just how things are now. More

Went in for service on my 2021 Rogue and came out with a 2022 Rogue that will have a power tailgate soon. Just what I wanted. Everyone at the dealership was pleasant and professional. 2022 Rogue that will have a power tailgate soon. Just what I wanted. Everyone at the dealership was pleasant and professional. More

Needed a car, didn't want one. Got a decent deal. Great sales person Tiffany. Got a decent deal. Great sales person Tiffany. More