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Nissan of Wichita Falls
Wichita Falls, TX
1,450 Reviews
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1,450 Reviews of Nissan of Wichita Falls
March 31, 2019
Nissan Corporate doesnt empower dealerships effectively Guys working are great, but their abilities are stifled by poor Nissan corporate polcies not allowing them to effectively deal with complex situations Guys working are great, but their abilities are stifled by poor Nissan corporate polcies not allowing them to effectively deal with complex situations. Our issue took 8 MONTHS to resolve a simple software upeate and antenna issue. Poor top down policies restricted guys from effectively trouble shooting the issue. An issue that was only truly resolved when Nissan corporate was called by me and threatned with legal action and lemon law pursuit. Wichita Falls Nissan isnt necessarily to blame. I place innefectuve empowerment at the feet of "big" nissan. Additionally restricting the dealership from ensuring lender cars have fuel in them and then having them turned in full of gas without any reciprocal fueling action on our cars once ready, is poor form. Again not shops fault, but, an area for improvement. More
by STEVE_ANDERSONF16
Verified CustomerEmployees Worked With
Ryan Parish
March 30, 2019
Nissan Rogue 2015 Our dealer was Chad Jolly. Fast and friendly service. Did the deal over the phone and over the internet. Will definitely go back in the future. Thank Our dealer was Chad Jolly. Fast and friendly service. Did the deal over the phone and over the internet. Will definitely go back in the future. Thank you for such great service! More
by Tandi
Employees Worked With
Daniel Trebilcock, Chad Jolly
March 30, 2019
The Lack of Communication I had brought my car in the 18th of May, 2019 in order to figure out why my car wasn’t starting. I was told it would be 2-3 days before it would be lo I had brought my car in the 18th of May, 2019 in order to figure out why my car wasn’t starting. I was told it would be 2-3 days before it would be looked at. Two days later on the 21st, Ryan contacted me and told me i needed a new battery and a new key programmed for the car. I asked to go ahead and start the work on that and was informed a technician would start on it. I called on Friday, the next day, and asked what the status was on the vehicle and was told the technician was still working on it. Later in the day I called back and was told the tech would start working on shortly, after already being told that the work had already begun. Saturday the 23rd I called in the morning and didn’t get a response so I waited until lunch to call again, at this point the service department had closed for the day. I walked up to dealership and talked to Rachad and he promised to call me first thing Monday morning with details about what was going on. I also talked to Mr. King about what purchasing a car would look like and i felt he did a wonderful job of being a salesman, telling you what you wanted, and giving me information which would be useful for a car buyer. Monday comes by and it’s 10am, still haven’t heard anything so I call back and get transferred to him which he doesn’t answer. I leave a voicemail and still haven’t received a call back to this day, March 30th. I also called the service twice that day without any luck of reaching anyone. I decided to just wait and Wednesday I call back again, and sure enough, no answer. It’s not until Thursday the 28th, (my car has now been being “worked on” for over a week,) that I finally get a call from Daniel explaining that the damages done are more than they can repair without ordering new parts. I tell him that I will be unable to afford the repairs and that I will be picking up the car the following day after paying. Doing his job, he interests me in possibly purchasing a car from the dealership, where as I am not old enough to sign a lease or apply for a loan, i inform him that I would be unable to do so. Daniel explains that I could get a car with the help of an adult that is willing to apply for the loan on the car. I told him i was unable to do so and that I would just pick up the car. I thanked him for his time and he told me Ryan would be contacting me with the final price soon. It wasn’t until the next day, Friday the 29th that I heard from Ryan. He was able to lower the originally stated $680 down to the $500, then $462 for repairs. That was one of the only good parts i have experienced during my time of dealing with the Nissan Dealership of Wichita Falls. When I finally got my car to my house i noticed wires had been removed from the places which controlled my audio system in the car, which I had to go in and reconnect, also the front grill had been moved to a position which clearly looked broken and and there was no evidence that the service department had tried to fix it. More
by Mr Prince
Employees Worked With
Justin King, Rachad Moreland, Ryan Parish, Daniel Trebilcock
March 30, 2019
Not happy Needed new tire because of nail.Needed 4 tires because low tread. Second opinion. Good tread no nail in tire. 1 plug hole not 3 Needed new tire because of nail.Needed 4 tires because low tread. Second opinion. Good tread no nail in tire. 1 plug hole not 3 More
by BONNIEJEAN43
Employees Worked With
Ryan Parish
March 29, 2019
Ryan Parish, was such a Great help to me. I would love to h. Because I was in a bind and Ryan helped me through it. I needed my inspection sticker it had run out I hadn’t gotten any new paperwork because I had m Because I was in a bind and Ryan helped me through it. I needed my inspection sticker it had run out I hadn’t gotten any new paperwork because I had moved Finally I got my Insurance card, Ryan told me to go to license place down town and bring it back to him, I did what he said and the sweet young man put my new sticker on for me, Thank you Ryan. More
by wandawilliams1940
Employees Worked With
Ryan Parish
March 28, 2019
Worst car buying experience that we have EVER had ANYWHERE! On a scale of 1 to 10, I give it a 1,period.The customer service was horrible and one end of the dealership had NO clue,what ther other end was doing On a scale of 1 to 10, I give it a 1,period.The customer service was horrible and one end of the dealership had NO clue,what ther other end was doing and they never finished true to their word. More
by MICHAEL.K.THOMPSON
Employees Worked With
Kevin Delcambre, Gerardo Escobedo, Michael Ferguson
March 28, 2019
Service Needed a break job on vehicle. Took vehicle in the morning and had car ready for pickup at noon. Very professional service technicians and work done t Needed a break job on vehicle. Took vehicle in the morning and had car ready for pickup at noon. Very professional service technicians and work done to my satisfaction. More
by Mborr47
Employees Worked With
Ryan Parish
March 26, 2019
Great experience! Nissan of Wichita Falls, Texas is the place to buy your next vehicle. They went above and beyond in helping us. We highly recommend you shop with them Nissan of Wichita Falls, Texas is the place to buy your next vehicle. They went above and beyond in helping us. We highly recommend you shop with them 1st. More
by Strouth61
Employees Worked With
Sam Turner, Justin King, Gerardo Escobedo, Chris Cornman, Ralph Martinez, Daniel Trebilcock, Chad Jolly, Michael Ferguson, Alisha Margeson, Alex Barshop
March 26, 2019
New owner experience. Very friendly and knowledgeable staff. Will highly recommend dealership. Waiting time very minimal. Service waiting area offered beverages and snacks Very friendly and knowledgeable staff. Will highly recommend dealership. Waiting time very minimal. Service waiting area offered beverages and snacks free of charge. Very satisfied customer. More
by AGUIRREMULLINS
Employees Worked With
Ryan Parish
March 23, 2019
Wonderful service Very friendly and extremely helpful. Very friendly. Went out of his way to help find us a good deal. Quick and efficient service. Will definitely retu Very friendly and extremely helpful. Very friendly. Went out of his way to help find us a good deal. Quick and efficient service. Will definitely return. More
by jataylor0
Employees Worked With
Christopher Parish
