Nissan of the Bronx - Service Center

Nissan of the Bronx responded

Hi Maria, this is Anthony, Manager at Nissan of the Bronx. I tried calling and texting you but was unable to reach you. After reviewing your account I see that we did everything on our part to place the order for the part, and open a ticket with Nissan corporate in regards to the urgency for the need of the part, and we placed an expedite on it for you. At that point, we have done everything in our power to help assist you. We were waiting for the part to arrive just as you were. It took less then 2 months to arrive but when it did come in we were able to quickly have it installed for you. If you have any further questions about the issue please feel free to reach out to me at 718-696-6144. Thank you

MCDOOR responded

Anthony What you said in your reply pertains only to the last two months of this issue. It started several months ago when we initially took this in for service , the first time i was told to leave the car as it could take a while to repair so it was dropped of in Am was called about 3pm saying it was repaired. After driving one block the system shut down I immediately returned to service and was told to take the car to the service manager Ian, at that time he said he needed to take car in after waiting two hours was told the system needed a second reprogramming, Drove the car five minutes and system shut down again , Took back two more times and was told problem fixed and it wasn't all shut downs of system i was told to record and send video to Ian Than about three months passed driving the car while system shuts down driving calls dropped , gps shuts down , radio does not play, had to deal with this several months before finally Ian call me and tells me he is expediting the issue through corporate, 2 months after that is where your story picks up you left out the part about 5 ubers from your dealership to my home and back the months of having no radio or hands free phone or gps. I’m sending this response as i am the one who transported the car for Maria all those times and I'm the one who dealt with staff at the service department if you need to reach me i am available anytime service dept or Ian has my number Michael

Nissan of the Bronx responded

Hello Ljones, we appreciate you taking the time to leave us this feedback. So glad to hear that Kevin was able to help you out when you came in for service.

Nissan of the Bronx responded

Inez, we really appreciate your feedback! Thank you, and have a fantastic day!

Nissan of the Bronx responded

Angelny, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

Nissan of the Bronx responded

Msk191708, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nissan of the Bronx responded

Ramkiss, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

Nissan of the Bronx responded

Celisroderick, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

Nissan of the Bronx responded

Prietalinda, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

Nissan of the Bronx responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Bronx Nissan!

Nissan of the Bronx responded

Thank you for taking the time to let us know how we did. We hope you have a great day!