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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
565 Reviews
Call Dealership (562) 561-2242
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11011 South Street

Cerritos, CA

90703

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Showing 565 reviews

August 22, 2024

The dealership as a whole lack the courtesy of following through. They NEVER answer the phones, nor do they EVER return calls. Customer service is Very poorly ran. More

by Dr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez, Kyle Predmore
Report | Print
Aug 22, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience. We want you to be 100% satisfied with your visit and we are sorry to hear that's not the case. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

August 22, 2024

The service team is fantastic, especially Mariela! She always takes fantastic care of me. Communication is excellent and she is super helpful with any questions I have. More

by rachel52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star review is greatly appreciated! It's always great to hear about team members like Mariela who go above and beyond to make a great customer experience. We're here to assist you anytime, so feel free to stop by or give us a call.

August 21, 2024

Ms. Valdez was very on top of everything as she always is, she gets things done. Always with with a smile. More

by Valiente42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 22, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your review with us! We're glad to hear that Mariela made sure you got great service during your visit with us. If there is anything else you need, let us know!

August 21, 2024

Professional, experienced and care about its customers. Car was done in a timely manner and returned clean. More

by B. Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your 5-star rating! We're glad to hear you enjoyed your experience with our service center. We look forward to working with you again!

August 21, 2024

We workwd with Nate Valenzuela and he was great. He was helpful, informative and respectful through the whole process. He never pressured us and helped us go home with the vehicle we wanted. Would h More

by Screenname
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Valenzuela
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for writing your review! We're thrilled to hear how Nate helped make your visit worthy of your 5-star rating. If there is anything else we can help with, let us know!

August 20, 2024

Mariana was professional and responsive. The entire experience was easy and enjoyable. I highly recommend this dealership More

by d.burgener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the excellent rating and kind words for Mariana! We're here to help with anything you need in the future. Enjoy your drive!

August 20, 2024

Competing with high end brands and not able to even provide loaner. Not good experience More

by Meetu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez, Vincent Camandang
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to learn about your recent visit and would like to learn more about it. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

August 20, 2024

Always an amazing experience working with Trevor. He's always working hard to give me the express service, he is considered of my time. More

by belinda3boys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor service department
Report | Print
Aug 20, 2024 -

Norm Reeves Genesis of Cerritos responded

We're grateful for your 5-star review and kind words for Trevor! It was a pleasure to assist you, and we hope to see you again soon!

August 20, 2024

Very helpful. and nice. They spend their time to explain everything..we are satisfied with their service More

by manuellalaussa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto Ramos
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Aug 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your review with us! We are glad to hear you enjoyed your time with us. Let us know if there is anything else we can help with!

August 20, 2024

Very Very bad service I will not recommend never no one. I'm not recommend anyone to go through More

by Siran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Hi Siran, we're sorry to hear about your negative experience with us. We'd like to learn more about it at your earliest convenience. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

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